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Telecom

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How to Find the Best Hosted Billing Solution for Your Business

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key...Read more

To Omnichannel and Beyond: The Future of the Customer Experience

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the...Read more

Interconnectivity and Telecommunications: The Need to Evolve

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity. Today, for example, we’re seeing self-operating...Read more

Five Ways SMS and MMS Enhance the Customer Experience

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently...Read more

Four Reasons Why Smart Business Owners Love SMS and MMS

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and...Read more

Entrepreneurship

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What is SIP Trunking and How Can My Business Benefit?

At this point, many business owners have heard of SIP trunking; however, they may not fully understand what the technology entails. That means they may not know if their business can benefit from it....Read more

Are Your Technical Mishaps Leaving You Exposed?

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part II

We're back! Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll...Read more

Improve your Business Strategy with our new “Scalable Execution” eBook

If you've read our previous eBook, “How to Build an Industry Dominating Strategy,” then you learned how to build and apply an industry dominating strategy that is properly positioned with your...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part I

We all know that businesses never run as smoothly as we’d like them to. We try relentlessly to keep our business(es) running like a well-oiled machine. Unfortunately, every now and again there are...Read more

VI News

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Chat with Nat: Happy St. Patrick's Day!

  Top o' the mornin' to ya! Welcome to another edition of Chat with Nat. We also want to wish you a Happy St. Patrick's Day! In addition to having a prosperous day at the office, we wish you...Read more

A Back Office That’s Worth Its Weight in Gold

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility...Read more

Chat with Nat: Looking Back and Springing Ahead

Welcome, Chat with Natters! Though now is the time to look back on the week, this weekend we'll be turning the time ahead on our clocks and looking forward. That’s right—don’t forget or...Read more

Chat with Nat: Toll-Free and Top Fellows

Hello everyone! It’s been a busy week around the office as we were putting the finishing details on a surprise we had for you. What’s that? Did you miss the announcement? We’ll discuss that shortly,...Read more

Toll-Free DIDs are Now 25¢!

Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! The DIDs will not...Read more

How to Find the Best Hosted Billing Solution for Your Business

Posted by Allison Boccamazzo on Mar 22, 2017 8:59:43 AM

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key factors that leave companies lacking well-defined billing standards. At the end of the day, it all comes down to manual billing compared to cloud-based (or hosted) billing.

Read More

Topics: Telecommunications, Hosted Billing

Chat with Nat: Happy St. Patrick's Day!

Posted by Cherie Steffen on Mar 17, 2017 8:46:21 AM

 

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Topics: Chat with Nat, VI News

A Back Office That’s Worth Its Weight in Gold

Posted by Allison Boccamazzo on Mar 16, 2017 8:59:36 AM

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility and efficiency. Trying to optimize these processes becomes only more challenging for companies that are looking to considerably grow or digitize.

Read More

Topics: Back Office, VI News

Chat with Nat: Looking Back and Springing Ahead

Posted by Cherie Steffen on Mar 10, 2017 8:25:38 AM

Welcome, Chat with Natters! Though now is the time to look back on the week, this weekend we'll be turning the time ahead on our clocks and looking forward. That’s right—don’t forget or you’ll end up late to work on Monday morning! Now, let’s jump into this post. Here's Chat with Nat: Looking Back and Springing Ahead.

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Topics: Chat with Nat, VI News

To Omnichannel and Beyond: The Future of the Customer Experience

Posted by Allison Boccamazzo on Mar 7, 2017 8:51:56 AM

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise landscape?

Read More

Topics: Telecommunications

Chat with Nat: Toll-Free and Top Fellows

Posted by Cherie L. Steffen on Mar 3, 2017 8:48:15 AM

Hello everyone! It’s been a busy week around the office as we were putting the finishing details on a surprise we had for you. What’s that? Did you miss the announcement? We’ll discuss that shortly, so hold tight. We also honored a couple of individuals with new and highly deserved titles. We’ll cover it all now in this week’s Chat with Nat: Toll-Free and Top Fellows.

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Topics: Toll-Free, Chat with Nat, VI News

Interconnectivity and Telecommunications: The Need to Evolve

Posted by Allison Boccamazzo on Mar 2, 2017 1:51:54 PM

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity.

Read More

Topics: Telecommunications, interconnectivity

Toll-Free DIDs are Now 25¢!

Posted by Cody M. Ferenchak on Mar 1, 2017 11:35:40 AM

Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! The DIDs will not incur any Activation or Porting Fees, but some exclusions do apply. If you're currently an enterprise customer, please contact us to upgrade your account today.

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Topics: Toll-Free, VI News

Chat with Nat: What's New?

Posted by Cherie L. Steffen on Feb 24, 2017 8:13:48 AM

Greetings and salutations, Chat with Natters! And just like that, the end of February is upon us. How are those New Year's Resolutions treating you? Still keeping up? And what about your goals for 2017? We're about to begin the last month of the first quarter, so get back up on that wagon if you've fallen off! Oh--we also have some great news to share with you, but not until the new month. You'll know in just a few days... But first--let's catch up. Here's Chat with Nat: What's New?

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Topics: Chat with Nat, VI News

Five Ways SMS and MMS Enhance the Customer Experience

Posted by Allison Boccamazzo on Feb 22, 2017 8:57:52 AM

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through short message service (SMS) and multimedia message service (MMS), both which have been proven as preferred means of engagement among consumers today.

Read More

Topics: Telecommunications, SMS, MMS