Happy Friday and welcome back to another Chat with Nat! We’ve been busy in the BackOffice this week trying to add or update a few new voip features for our customers. Take a look at the list below to see what’s new:
Topics: Chat with Nat
Surely you've heard of (and hopefully never personally experienced) fraud — essentially any dishonest action that results in gain for the perpetrator. Common forms include credit card fraud and telemarketing fraud, but did you know that VoIP fraud is an issue, as well? Let's take a look at what VoIP fraud is and how it's typically performed.
The Definition: VoIP fraud falls under same category as any other type of fraud. It is defined as the unauthorized use of paid communication services charged to someone who isn't expecting it, whether that be the service provider or the customer.
Topics: VoIP Security
Staying safe is important in all aspects of life, and VoIP is no exception. We've written about VoIP fraud and what a headache it can be, and ideally, you'll never have to experience it. To maintain a strong defense against those who would use your services for malicious purposes, let's go over a few ways to stay safe with VoIP.
Topics: VoIP Security
Hello everyone! I know we missed last week's Chat with Nat, so I wanted to check in with everyone today. I mentioned a short while ago and the we just launched a new Carrier Ranking System in our wholesale VoIP BackOffice. Have you been using it lately? Make sure to leave your feedback in the Comments section below this post!
When you consider the phone system in the United States, one sometimes overlooked but very important aspect is 911, the national emergency number. Even if you've never called it, the number surely has a place in your mind, just in case.
WebRTC or Web Real-Time Communications is the latest technology that has piqued the interest of businesses and corporate across the world. The technology, supported by W3C (World Wide Web Consortium), enables real time communications like voice, data, video and instant messaging through web browsers that follows the open standard. Majority of the new technologies project money-saving as their USP but Web RTC helps the developers to create customized communication systems through integration of the technology with other applications. This automatically cuts down the need for other communication software. WebRTC is supported by the popular browsers like Mozilla and Chrome whereas Internet Explorer and Safari do not. Apple and Microsoft are presently developing browsers that would actually support Web RTC in the near future. Interested in some other areas that are related to the future of VoIP? Check these out:
Welcome back to another weekly Chat with Nat where I get to fill you in on some great wholesale VoIP news. I want to first mention that on Monday we’ll have a brand new employee starting in our Support Department. His name is Tim Klein and we’re excited to have him start and get up to speed.
Speaking of other new things, this week we launched a Carrier Ranking System for our wholesale VoIP BackOffice. This new system is going to be great for our customers because they’ll be able to see very specific key metrics for each carrier such as their last outage or average time for port completion. They also see where that carrier ranks and they have the ability to add their own one to five start rating. For more information on the Carrier Ranking System, take a look at this blog post we published yesterday.
Topics: Wholesale VoIP
Yesterday we released a new Carrier Ranking System that allows our ustomers to view detailed information about each of our carriers Origination, Termination and Porting. The rankings are based on the behavior of the carriers over the past 6 months, as well as a user ranking feature that allows customers to give 1-5 stars based on their experience. This feature is designed to help customers make the best decision for which carriers to use when porting, ordering, or purchasing DIDs.
Topics: Carrier Rating,
Have you been considering a switch to VoIP for your business, but don't see the benefits in doing so? Or perhaps you have an image of what telecommunications is in your head and can't seem to get over it. If you fit into either of these descriptions, you've come to the right blog post! Let's look at some common myths and clear up the truth about VoIP and what it's all about.
If you're interested in reading about more factual information on VoIP, check these out:
VoIP, otherwise known as Voice over Internet Protocol, is a method of telephone communication that is rising in popularity, rendering Plain Old Telephone Systems (with the unflattering acronym of POTS) obsolete. VoIP lets customers make phone calls over the Internet, saving quite a bit of money in the process.
So naturally, this makes for a potentially lucrative career. After all, if VoIP is being adopted by more customers, it only stands to reason that there will be an increased demand for VoIP professionals. Talk about job security!
VoIP communication is a recession-proof industry that can get you a rewarding job
Here's everything you need to know to get started on a VoIP career.
What Kind of VoIP Jobs Are Available?
The number and types of VoIP jobs are vast, and cover everything from entry-level to high-end workers. First of all, there's always the need for installation personnel. After all, those systems don't just spring up from nowhere, you know. Then there are the support people, who handle customer service issues, the VoIP equivalent of a help desk employee. Going up the ladder a bit, you have VoIP Engineers, who design, test, install, and maintain local VoIP systems and larger region-spanning networks. Finally, you have the high-end VoIP Architects that deal with network solutions and infrastructures for Enterprise-level installations.
Are There Any Mandatory Skills?
Naturally, there are some skills that help make it easier to secure and succeed in a VoIP career. For the VoIP technician, it's useful to have a basic understanding of routing and switching, as well as the standard networking technologies.
If however you're starting off at an entry-level position such as the help desk, the skill set isn't so much in technical matters as it is simply having good organization and communication skills. When the time comes to move up the ladder, you can certainly take courses and get certification, as you'll see below.
It also wouldn't hurt to actually get brought up to speed on how VoIP came to be in the first place. For instance, here's where you can learn who invented the VoIP telecommunication innovation. After all, if you're going to make a career out of something, it helps to know how the subject in question began.
What Kind of Education Is Necessary?
When it comes to the entry-level positions, specialized education isn't a necessity. But when you get into the higher-end jobs, prior experience and/or education in an IT-related field is key. In order to improve your chances of landing that higher-end position, a degree in computer science, network engineering, electrical engineering, or programming would be of immense help.
If you don't yet have a degree in one of those fields, don't worry. It's never too late to take courses, either physically at a college or via the Internet. The latter offers greater flexibility and you could end up getting an online degree that could pay off in the VoiP world.
What About Certification?
Certification is the process of making sure that someone is qualified to perform certain tasks, possessing the right knowledge or skills for a particular occupation. Many businesses offer certification courses, and this is indeed a valuable tool to have in your VoIP career toolbox. It may actually make the difference between getting hired for that competitive position, and passed over because your qualifications aren't formally established.
Among some of the more recommended certification courses are: