The Leading Wholesale VoIP Blog

Video Blog: Talking with Tapolci - Episode 1

Posted by Daniel McFarland on Nov 23, 2015 3:00:00 PM

Over the past couple weeks, we've been providing you with advice through excerpts from our whitepaper, “How to Operate a Successful Telecommunications Business” by Jason Tapolci, President and CEO of VoIP Innovations.

Need to catch up? You could always go back to read what Jason has to say about the provisioning and support aspects of a telecom business, but why not hear it from the man himself? Without further ado, we present the pilot episode to our new video series, Talking with Tapolci.

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Topics: Telecommunications, VoIP

Chat with Nat: Giving Thanks + Talkin’ Turkey

Posted by Cherie L. Steffen on Nov 20, 2015 10:27:42 AM

Welcome to Chat with Nat! In this month full of gratitude, first we want to say how thankful we are that you spend a few minutes with us every Friday! We have a quick post for you today to round up this past week’s events. Let’s get to it. Here’s Chat with Nat: Giving Thanks + Talkin’ Turkey.

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Topics: Chat with Nat

Creating a Successful Telecommunications Business (Part 2): Support

Posted by Daniel McFarland on Nov 19, 2015 10:30:00 AM

According to Jason Tapolci, President of VoIP Innovations, support is not limited to helping your customers through call centers, but it involves "non-human interactions as well." Human interaction is important and it goes back to the people that you hire when creating the best support team as possible, but having non-human interaction, such as thank you messages and a flawless ticketing system, can make or break your company.

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Increase Your Business Efficiency with These E911 Features

Posted by Daniel McFarland on Nov 17, 2015 2:56:11 PM

Alerts, reports, and groups. Just three more features you should be using when managing your E911 DIDs and increasing the efficiency of your VoIP business.

This month, we’ve been going over E911 and the many features that you should have access to when managing them. Last week, we went over updating your E911 through a BackOffice and API, which is extremely useful when you need to adapt your DIDs to location changes and service statuses in real-time.

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Topics: E911

Chat with Nat: Friday the 13th is Your Lucky Day

Posted by Cherie L. Steffen on Nov 13, 2015 9:12:02 AM

Are you superstitious? We hear it’s bad luck to miss any editions of Chat with Nat—especially on a Friday the 13th, so it’s a good thing you’ve joined us for this recap. Also, it’s black cat, broken mirror, and ladder-free, so in case you have paraskevidekatriaphobia, we wanted to let you know there’s nothing unlucky here. Oh, we do have a Jason in this post, but it’s Jason Tapolci and not Jason Voorhees. Carry on; it’s safe. Let’s get to it—here’s Chat with Nat: Friday the 13th is Your Lucky Day.

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Topics: Chat with Nat

How to Operate a Successful Telecom Business: Provisioning

Posted by Daniel McFarland on Nov 12, 2015 9:22:40 AM

Just about anybody can start a business, but the true challenge comes in managing your company and generating growth. Eight out of 10 businesses crash within their first 18 months. Don’t be part of that statistic. If you’re managing a telecommunications business you definitely have plenty of room to grow. But it will be challenging, especially if you’re trying to transition into the VoIP market.

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Topics: Wholesale VoIP, VoIP, Provisioning

How to Update Your E911 Services

Posted by Daniel McFarland on Nov 9, 2015 10:00:00 AM

E911 just may be the most important DID feature there is. Without E911, you could be setting yourself up for some serious risks when emergency services can’t immediately respond to your 9-1-1 dial. As important as having E911 services registered to your DIDs is, you must be able to effectively manage themin real-time. Today, we’ll be going over two ways you can update your DIDs so you’re ready for any emergency that life might throw your way.

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Topics: E911, Back Office

Chat with Nat: Future VoIP Business Owners Visit

Posted by Cherie L. Steffen on Nov 6, 2015 9:22:30 AM

Welcome, everyone! By now, you’ve recovered from Halloween festivities, settled into November, and have adjusted to the time change. Or, maybe you’re still struggling with all three. Well, sit back, relax and take a few moments to dig into Chat with Nat: Future VoIP Business Owners Visit. And we wish you the best on getting everything back in order due to the post-holiday, new month, and longer, darker hours situation/struggle that’s going around!

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Topics: Chat with Nat

9 Features You Need to Manage E911 Numbers

Posted by Daniel McFarland on Nov 3, 2015 11:30:00 AM

In case of an emergency, you should always be prepared. E911, or Enhanced 911, is the term used for emergency dialing over VoIP. Dialing for emergency respondents over VoIP works the same way as traditional means, just dial 9-1-1. However, the emergency dispatch process works a little differently than it would if the call was made on a land line. As you could imagine, E911 uses IP phone technology to trace a call.

Due to the mandates imposed by the FCC, requiring interconnected VoIP services to feature E911, you probably already know the importance of these emergency services. But what about managing these services? Read on to see how these nine management features will help you to get the most out of your service as a VoIP provider.

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Topics: E911

Chat with Nat: Happy VoIPy Halloween!

Posted by Cherie L. Steffen on Oct 30, 2015 10:10:31 AM

Welcome to the last Chat with Nat for the month of October. It’s scary how fast this month flew by, right? Speaking of scary, Halloween is tomorrow and you may be more focused on your costume or what spooky situations you can get into after the close of business tonight. But it would be oh-so-frightening if we let Friday come and go without first recapping the week. Here’s Chat with Nat: Happy VoIPy Halloween!

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Topics: Chat with Nat

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