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Getting Started On Your VoIP Career Path

Posted by Media Shower on Sep 22, 2014 4:12:45 PM

VoIP, otherwise known as Voice over Internet Protocol, is a method of telephone communication that is rising in popularity, rendering Plain Old Telephone Systems (with the unflattering acronym of POTS) obsolete. VoIP lets customers make phone calls over the Internet, saving quite a bit of money in the process.

So naturally, this makes for a potentially lucrative career. After all, if VoIP is being adopted by more customers, it only stands to reason that there will be an increased demand for VoIP professionals. Talk about job security!

VoIP communication is a recession-proof industry that can get you a rewarding job

Here's everything you need to know to get started on a VoIP career.

What Kind of VoIP Jobs Are Available?
The number and types of VoIP jobs are vast, and cover everything from entry-level to high-end workers. First of all, there's always the need for installation personnel. After all, those systems don't just spring up from nowhere, you know. Then there are the support people, who handle customer service issues, the VoIP equivalent of a help desk employee. Going up the ladder a bit, you have VoIP Engineers, who design, test, install, and maintain local VoIP systems and larger region-spanning networks. Finally, you have the high-end VoIP Architects that deal with network solutions and infrastructures for Enterprise-level installations.

Are There Any Mandatory Skills?
Naturally, there are some skills that help make it easier to secure and succeed in a VoIP career. For the VoIP technician, it's useful to have a basic understanding of routing and switching, as well as the standard networking technologies.

If however you're starting off at an entry-level position such as the help desk, the skill set isn't so much in technical matters as it is simply having good organization and communication skills. When the time comes to move up the ladder, you can certainly take courses and get certification, as you'll see below.

It also wouldn't hurt to actually get brought up to speed on how VoIP came to be in the first place. For instance, here's where you can learn who invented the VoIP telecommunication innovation. After all, if you're going to make a career out of something, it helps to know how the subject in question began.

What Kind of Education Is Necessary?
When it comes to the entry-level positions, specialized education isn't a necessity. But when you get into the higher-end jobs, prior experience and/or education in an IT-related field is key. In order to improve your chances of landing that higher-end position, a degree in computer science, network engineering, electrical engineering, or programming would be of immense help.

If you don't yet have a degree in one of those fields, don't worry. It's never too late to take courses, either physically at a college or via the Internet. The latter offers greater flexibility and you could end up getting an online degree that could pay off in the VoiP world.

What About Certification?
Certification is the process of making sure that someone is qualified to perform certain tasks, possessing the right knowledge or skills for a particular occupation. Many businesses offer certification courses, and this is indeed a valuable tool to have in your VoIP career toolbox. It may actually make the difference between getting hired for that competitive position, and passed over because your qualifications aren't formally established.

Among some of the more recommended certification courses are:

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Topics: Guest Post, VoIP Education

Chat with Nat: Blogger News and VoIP Consultations

Posted by Natalie DeCario on Sep 19, 2014 4:09:00 PM

Happy Friday and welcome back to another great Chat with Nat! I want to do a quick recap of some things that have been going on this week at VoIP Innovations.

This week on the blog we’ve posted:

  • Pure IP vs Merged Communications Systems - Enterprise-level VoIP solutions can be had in two specific types: The hybrid IP-PBX types and pure IP solutions, sometimes called softswitches. The latter kind has many advantages of starting a fresh, and not being "bolted on" to another technology
  • 4 Advantages of Implementing IP Video Management into Your Business - In the United States alone, more than 50% of employers utilize some form of video management equipment for their employees as well as the workplace. Is your business taking advantage of IP Video Management?

Next week on the blog you can expect to see:

  • 5 Common Misconceptions of Telecommunications – If you’re thinking about entering the wholesale VoIP industry then you probably have some reservations. You’ve probably even heard many horror stories about things that can go wrong with VoIP systems. Well, we’re here to put an end to those awful myths and present you with the truth!
  • Getting Started on Your VoIP Career Path - The number and types of VoIP jobs are vast, and cover everything from entry-level to high-end workers. First of all, there's always the need for installation personnel. After all, those systems don't just spring up from nowhere, you know. The careers in VoIP continue to flourish from there.

The last bit of exciting news that I have to share in this week’s Chat with Nat is that we have Free VoIP Consultations! If you’re not taking advantage of this opportunity then you’re really missing out on the chance to gain very some very valuable advice. Our VoIP Consultants WANT to talk with you about saving money, operating more efficiently and becoming a more empowered business owner. Don’t let this opportunity slip away!

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Topics: Chat with Nat

4 Advantages of Implementing IP Video Management into Your Business

Posted by Natalie DeCario on Sep 16, 2014 2:36:33 PM

When it comes to protecting your business, many owners should at least consider the basics for security. In the United States alone, more than 50% of employers utilize some form of surveillance equipment for their employees as well as for other operations in the workplace. Users of this type of video technology cite everything from loss prevention to improving time management as rewards for implementing these monitoring systems. However, there are plenty of other advantages that come with implementing IP video technology within a business.

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Topics: Video Management

Pure IP vs Merged Communication Systems

Posted by Natalie DeCario on Sep 15, 2014 11:30:00 AM

Enterprise-level VoIP solutions can be had in two specific types: The hybrid IP-PBX types that can support both IP and TDM communications, and pure IP solutions, sometimes called softswitches. The latter kind has many advantages of starting afresh, and not being "bolted on" to another technology — to include such things as greater manageability, ease of deployment, greater value, and standards-based designs that ease integration into IT processes and applications.

Eventually, the hybrid approach will be as out of favor as POTS are today. As of right now, IP-PBXs are still going strong, due in large part to the basic economics of business. Many organizations see that it still makes financial sense to preserve existing investments in TDM equipment. It's the hybrid approach that allows them to do that very thing. The obsolescence of the hybrid equipment, therefore, is a ways down the road.

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Topics: VoIP Solution

Chat with Nat: What has Your Favorite Wholesale VoIP Company Been Up to?

Posted by Natalie DeCario on Sep 12, 2014 1:54:00 PM

Happy Friday everyone! I know it’s that time of the week when you’re getting ready to close up shop and you start mentally preparing for the weekend. BUT… I want to share some great updates before you check out completely.

The first update I have to share is about some advertising we’re going to be doing. We’ve partnered with TMCnet’s Internet Telephony Magazine and the Channel Vision Magazine so if you haven’t seen our ads already, make sure you’re looking for them soon! We’re also doing some email blasts through Channel Vision that will be full of great resources for everyone in the wholesale VoIP industry.

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Topics: Wholesale VoIP

What are Small Business Owners Looking for in a Phone System?

Posted by Natalie DeCario on Sep 11, 2014 1:06:59 PM

Picture yourself as a small business owner whose business is growing every day. Your call volume is part of that growth but you’re realizing that your current system isn’t equipped to handle all of this growth. Now you find yourself back in the crazy phone system market trying to sift through endless options to find something that you think might work.

Have you ever found yourself in this situation? If you have, then trust me when I say you’re not alone! There are plenty of business owners who find themselves in this situation every day and it’s a business hardship that needs to be addressed. Thankfully, there are companies such as the VoIP and telecommunications review firm, Software Advice, who collect data on the VoIP and telecommunications industry so business owners in need have a place to get great information.

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Topics: telecommunications, Small Business,, Phone System

Chat with Nat: Staying in Touch With VoIP Innovations

Posted by Natalie DeCario on Sep 5, 2014 3:32:44 PM

Stay connected with us!

Welcome back to another great Chat with Nat. In this week's post, I want to make sure that all of our readers know how to get a hold of us and stay connected with us online. We're always posting great information on our blog and our social media sites. Along with useful industry information, we're also posting important company information and exciting things that go on around our office. 

To get you started on connecting with VoIP Innovations I'd like to share a few of our most popular blog posts:

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Topics: Wholesale VoIP, telecommunications, Social Media, VoIP Service Provider,

Who Invented the Telecommunications Innovations we call VoIP?

Posted by Media Shower on Sep 4, 2014 1:44:07 PM

With all of the amazing innovations in telecommunications, the Internet, and smart phone technology, have you ever paused and wondered "Who invented all of this stuff in the first place?" Sure, we know that Bell invented the telephone, Marconi perfected the radio, Farnsworth invented the television, and Al Gore invented the Internet (sorry ... couldn't resist that one), but who invented some of today's tech?

We're sure that it wasn't invented by injecting a golf ball with steroids, but hey, science!!

Let's part the curtain of history and take a glance at VoIP and who perfected it. And to show just how profound of a change it brought about, we'll take a look at how VoIP impacts today's business for the better. Read on and be inspired. Who knows? Maybe your invention will be the next big thing!

What Is Voice Over IP? A Recap
For those who still don't know (is there still such an animal?), VoIP, also known as IP Telephony, uses the Internet Protocol over either a private data network or the public Internet in order to transmit real-time voice signals. Bottom line, you use the Internet to make phone calls. It's attracted a lot of love because it allows users to bypass long-distance calling charges.

Okay, we all caught up? Good. Onward!

The Secret Origins Of VoIP
Voice Over IP as we know it started with Israeli-born businessman and entrepreneur Alon Cohen. Back in the distant past (otherwise known as 1989), he helped found VocalTec Inc, inventing an audio transceiver that played a big part in making VoIP a reality.

Cohen's company, VocalTec Communications, was the first company to offer Internet phone services, and in 1996 VocalTec became one of the first successful Internet IPOs. Technically, VoIP was born in 1995, when VocalTec's product, InternetPhone, let computer users call each other by using their systems, a microphone, and speakers.

Have you ever seen those commercials on cable television for the MagicJack device, which lets you make phone calls by using the Internet connection? The commercials were usually sandwiched in between ads for the George Foreman grill and ShamWow. That's a VoIP system right there. If you use Skype or FaceTime, then that's using VoIP as well.
Incidentally, VocalTech became part of MagicJack back in 2010. These days, VoIP is rapidly replacing POTS (Plain Old Telephone System) as the go-to method of telecommunications.

VoIP's Impact
The advent of VoIP into the world of business has resulted in some game-changing advantages for companies of all sizes. First and foremost, VoIP has slashed long-distance costs, a very significant expense for companies that conduct a lot of business outside of their home state. This savings has allowed smaller companies to enjoy the same communications advantages as the big corporations, all while not having to shell out money that the former doesn't have due to a smaller operating budget. This has made for a more level playing field.

Businesses using VoIP also have enjoyed a decreased risk of missing calls, any one of which may represent lost potential income. Using VoIP's "Find Me/Follow Me" feature means that employees don't miss a call from a client since a call to a designated number is now easily and smoothly redirected to an alternate number (e.g. a call to a desk phone gets shunted to a cell phone). So more people are talking to each other than ever, and doing more business.

Finally, VoIP is giving businesses a greater range of choices when it comes to how they want to communicate. For instance, VoIP offers the option of turning voice messages into text and sending them to e-mail boxes.  So VoIP is bringing greater flexibility to customers.

There's a lot more to VoIP and its advantages, everything from its ease of expandability when a company grows, to disaster recovery. To sum it up, VoIP enables businesses of all sizes to take advantage of the same technology (and the benefits it brings) in a very affordable manner. Now that you know where it comes from and what it can do, all that's left is acquiring it if you haven't done so already.

Byline: John Terra has been a freelance writer since 1985. He tends to avoid buying stuff from television pitchmen.

If you're intersted in learning more about the wonders of VoIP and telecommunications, take a look at our white paper on VoIP E911!

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Topics: VoIP, VoIP History,

Chat with Nat: Number Porting Specials and Our New Call Routing System

Posted by Natalie DeCario on Aug 29, 2014 9:59:00 AM

Happy Friday everyone! I know everyone is excited to head out of the office for their three day Labor Day Weekend, but before you do, we have some announcements to make. Our office and Porting Department will be closed on Monday, but our Support Team will be available from 10am to 6:30pm EST. Please remember that your first point of contact with our Support Team should always to be open a ticket through your BackOffice account. If you need to reach support after you’ve submitted your ticket, you can reach them by email at or by phone at 877-478-6471.


In last week’s Chat with Nat I mentioned that we had some Number Porting Specials coming up for our customers. Here are those details I promised: For the entire month of September we’ll be offering discounts for our current customers who have and have not ported numbers with us. These are truly some great deals and we don't want you to miss them! You should have received an email from us that has all of the details in it. If you haven't received that email yet, please contact one of our VoIP Consultants and they'll get you all the information you need.

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Topics: Chat with Nat

Chat with Nat: Wholesale VoIP Services Coming Soon

Posted by Natalie DeCario on Aug 22, 2014 4:05:09 PM

Happy Friday and welcome to this week’s Chat with Nat! Today I have some really important updates to talk about and we know our customers are going to love them. I want to start off by mentioning a customer appreciation promotion that we’re starting next week. Because our customers are so loyal and fantastic, we’re offering some really good number porting specials. You’ll be hearing all of the details next week!

As you know, we launched our Hosted Billing Platform in June and it was designed to be the perfect billing solution for our customers. There is already a built-in tax solution, but we’re getting close to having both SureTax and Compliance Solutions Inc (CSI) integrated into our Hosted Billing Platform as well. When this is completed, resellers will have the ability to rate the taxes for their services. We’ll be keeping you updated on this process as it moves along, but if you have any questions about our Hosted Billing Platform in the meantime, please contact one of our experienced VoIP Consultants

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Topics: Cloud Hosted Billing,, Carrier Rating,, VoIP Customers,, Disaster Recovery,, Sansay,, Wholesale VoIP BackOffice,

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