The Leading Wholesale VoIP Blog

Chat with Nat: A Memorable Week Before Memorial Day Weekend

Posted by Cherie L. Steffen on May 22, 2015 9:30:00 AM

Hello everyone! We made it to another Friday! Also, for many of us, it will be a three-day weekend due to the upcoming Memorial Day Holiday on Monday. But before you get immersed in festivities with family, friends, memories, and bar-b-ques, take a moment to reflect with us on the past week here at VoIP Innovations. Let’s dive into this Chat with Nat: A Memorable Week Before Memorial Day Weekend.

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Topics: Chat with Nat

Business Plan to Start a VoIP Company: Part III, Marketing & Selling

Posted by Nick Medina on May 21, 2015 10:00:00 AM

Working for North America’s largest Wholesale VoIP Provider, I often get the chance to engage with customers who are excited about launching their new VoIP business. Many times they have bought a switch and are extremely focused on the technical operations of the business. However, when I ask who their target market is, I quite often hear, “We are hoping to signup everyone that needs phone service.”  Unfortunately, hope is not a strategy.

In Part I, we featured the basics, and in Part II, we covered Equipment and Vendors. Now in our final installment of a business plan to start a VoIP company, we will discuss marketing and selling your services.

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Topics: Start a VoIP Company

Chat with Nat: Spectacular Site Launch!

Posted by Cherie L. Steffen on May 15, 2015 9:30:00 AM

Hello Chat with Natters! Thanks for dropping by today. The month is quickly passing us by and we've been behind the scenes like little worker bees getting all kinds of things ready for you. Well, one major thing in particular which you'll read about momentarily. So let's get to it--here's your Chat with Nat: Spectacular Site Launch!

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Topics: Chat with Nat

Chat with Nat: New VoIP Fraud Detection Service + More!

Posted by Cherie L. Steffen on May 8, 2015 9:30:00 AM

Hello all! How is everyone doing out there? We hope you’re settling into the month of May nicely. And we hope you’re sleeping better at night because of our new Fraud Detection Service. What’s that you ask? We’ll mention that again momentarily, so keep reading. Let's get to it. Here's our Chat with Nat: New Fraud Detection Service + More!

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Topics: Chat with Nat

3 Reasons Our New VoIP Fraud Detection Service is a Game Changer

Posted by Cherie L. Steffen on May 4, 2015 11:08:00 AM

Do you remember that series of VoIP fraud articles we shared with you a few months ago? We began with What is VoIP Fraud and continued with 6 Common Ways to Suffer a VoIP Attack, Top 10 Ways to Prevent VoIP Fraud Attacks, and then ended with Top 8 Ways to Reduce VoIP Fraud Damage. Only that wasn’t the end.

We set out to bring the topic of fraud to the forefront of your mind to not only show you the extreme importance of it, but get you prepped for something epic we had coming your way. Today, we now have available the VoIP Innovations’ Fraud Detection Service and it will provide a way for VoIP resellers, ITSPs, and Enterprise customers to monitor and analyze your traffic patterns in near real-time looking for fraudulent activity. There are more, but we’ll start you with three reasons our new VoIP Fraud Detection Service is a game changer.

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Topics: VoIP Fraud Detection

Chat with Nat: MAY we have your attention, please?

Posted by Cherie L. Steffen on May 1, 2015 9:31:00 AM

Hello everyone! Welcome to another week of recapping the world of VI and a new month of great VoIP information coming your way. Without any further delay, let’s get to this week’s Chat with Nat: MAY we have your attention, please?

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Topics: Chat with Nat

Basic VoIP Issues: Audio Aggravations & e911 Errors

Posted by Mike Dichazi on Apr 27, 2015 10:00:00 AM

This article comes to you from one of our Technical Support Representatives, Mike Dichazi, and is going to touch upon a couple of basic VoIP issues that VoIP Innovations sees on a daily basis. Two of the topics that Mike will discuss in this post are how to identify VoIP audio issues as well as some common e911 errors you might encounter. Take it away, Mike!

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Topics: VoIP Issues

Chat with Nat: The Bottle Episode

Posted by Cherie L. Steffen on Apr 24, 2015 9:45:28 AM

Good morning to you! As we close out this week and the last Friday in April, we realized we had a lot going on in our office over the past few days. Does that happen in your organization? Some weeks seemingly full of activities and so much taking place in one location? It's similar to a "bottle episode" on a television show. That was this week here! So for our weekly recap, we're giving you our version. Here's Chat with Nat: The Bottle Episode.

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Topics: Chat with Nat

Meet Our Porting Team!

Posted by Cherie L. Steffen on Apr 22, 2015 10:00:00 AM

Just the other day, we introduced you to our terrific Technical Support Team. We can't go without mentioning our other lovely group who you may speak with on the phones--Get ready for some more introductions as we will have you meet our Porting Team!

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Topics: Porting

Meet Our Technical Support Team!

Posted by Cherie L. Steffen on Apr 20, 2015 2:00:00 PM

Surely you’ve called a technical support line before. Picture it--you have no idea where you’re calling, who you’re talking to, or if you’re even going to reach a live person, but you know you need to talk to someone NOW. It can be maddening. You want a human; not a robot. And you want a human who knows how to handle your problem quickly and efficiently. It’s time you met our VI Technical Support Team.



The last time we introduced you to our Support Team, it was over a year ago. We have some new team members, the old ones may have new hobbies, some have had familial changes, etc. Whatever the case, it was time for an updated post. So let’s have you meet our Support Team again or for the very first time. They’re real, live humans in Pittsburgh, PA, and not robots. And they know their stuff.

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Topics: VoIP Technical Support

Welcome to our blog!

Here's a little more about us...

We are an industry leading Wholesale VoIP services provider who is interconnected with the telecommunications industry’s top VoIP carriers. Our dedicated staff brings over 20 years of telecommunications knowledge to the table and we are focused on developing the best VoIP technology in the industry.

Here is a list of the great services we offer:

  • Origination
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  • E911
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