The Leading Wholesale VoIP Blog

How Are Your Toll-Free Numbers Doing?

Posted by Natalie DeCario on Aug 28, 2015 3:04:41 PM

Change is a constant no matter what industry you're in. The best way to handle all that change is to prepare and have a plan in case things start to go south. Let's look at Toll-Free services, for example. What would you do if your 1-800-LUV-VOIP number started having problems?

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Topics: Toll-Free

Chat with Nat: And the Award Goes to...

Posted by Cherie L. Steffen on Aug 28, 2015 9:30:00 AM

Greetings, everyone! Lift up your arm, reach behind you, and give yourself a pat on the back for making it through to another Friday--we're happy to have you here! As we're just about to close out this week, so goes the closing out of another month, too. But it's been a good one indeed; we hope it has been for you, too! Let's jump right into it--here's Chat with Nat: And the Award Goes to...

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Topics: Chat with Nat

5 Things Your Boss Wants to Know About Caller ID

Posted by Cherie L. Steffen on Aug 26, 2015 2:37:28 PM

Your boss has had it. While you were away for the week basking in the last few days of summer sunshine on the beach, he was stuck screening his own phone calls. He had no idea who was calling the office, couldn’t see whose desk he reached when he made a call, and was not able to successfully avoid calls from his ex. He's not happy. First thing Monday morning he calls you into his office and yells, “I can’t take it anymore! We need to now who's calling and they need to know who's calling them. Tell me what I need to know.” And so begins your research. Soon enough, you’re ready to present to him five things your boss wants to know about Caller ID.

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Topics: CNAM

Chat with Nat: Picnic, Partners + Push Play

Posted by Cherie L. Steffen on Aug 21, 2015 9:30:00 AM

Welcome to another fine Friday here at VoIP Innovations! With the passing of each week, we see how fast summer is about to be behind us. The interns have returned to school, our summer picnic has now since passed, there was even talk in the office today about Halloween costumes! And before you know it, the ITEXPO West will be happening (which we're completely excited about!). But let's slow our roll, rewind, and stick with recapping the week. Here's Chat with Nat: Picnic, Partners + Push Play.

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Topics: Chat with Nat

What’s the Difference Between Inbound CNAM and Outbound CNAM?

Posted by Aleah Tapolci on Aug 20, 2015 9:36:00 AM

Remember back in the day--as in the 80s--when a telephone conversation would begin like this:

Person being called: "Hello? Who is this?"
Caller: "This is Becky."
Person being called: "Oh good. I wondered who was calling me."

Or if you were a teenager making a crank call:

Person being called:  "Hello?"
Caller: "Is your refrigerator running?"
Person being called: "Yes it is."
Caller: "Well you better go catch it!" [laughs and hangs up the phone]

Back then, we couldn't see any information letting us know which number we had dialed and we had no earthly idea who was calling us. It was all a mystery. (And crank calls were all the rage.) Thank goodness those days are behind us and thank goodness for CNAM. But what's the difference between the information we see vs. what the caller sees? We'll tell you...

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Topics: Inbound CNAM, Outbound CNAM, CNAM

Top 10 Add-Ons For Your VoIP DIDs

Posted by Cody M. Ferenchak on Aug 17, 2015 9:30:00 AM

Hello August! I know, I know; this month brings in the dawn of fall and the end of summer. Bear with me for a moment before you start digging out your flannels and possibly growing out that hipster lumberjack beard you’ve been planning all summer, because I have good news.

This article is the second in a whole new lineup of enlightening blog posts from us at VoIP Innovations! We’ve wrapped up our month-long segment touching key points in the world of automated billing and its best practices, threw some fun, yet informative infographics at you, and let’s not forget shared that video on billing alerts! 

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Chat with Nat: BackOffice + Back To School

Posted by Cherie L. Steffen on Aug 14, 2015 9:30:00 AM

Greetings and salutations friends! Thanks for joining us to recap our week; it flew by, but isn’t that what they say about having fun? We think we have fun here—coming up with ways to make your lives easier, save you money, and of course keep you happily informed—we love doing it. And when you love what you do, it shows. Heck, it gets recognized, too--We made the Inc. 5000 list for 2015! But we’ll chat about that later. For now, we’re going to chat about some updates to our BackOffice and say goodbye and good luck—here’s Chat with Nat: BackOffice + Back To School.

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Topics: Chat with Nat

5 Signs You Need to Upgrade Your DIDs

Posted by Lea Chrisman on Aug 13, 2015 1:06:40 PM

So you have "x" number of customers and "x" number of DIDs (this isn't an algebra lesson, I promise); are those "x" number of customers happy with their "x" number of DIDs? Customer satisfaction is the #1 rule of business, and in the business of VoIP, you keep your end users happy by equipping them with the latest VoIP technology and features.

DIDs + Features + Add-Ons = Happy Customers.

Sorry, I know I said no algebra. 

What if you could make your customers happier? Well, we've come up with a list of things you could be issuing to your customers, and when I say "could be", I mean "should be." You don't want to be selling DIDs to your customers without offering these add-ons... you'll look like you're operating out of the 19th century. Do yourself (and your customers) favor--ponder these 5 questions about possible add-ons:

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Topics: DIDs, DID add-ons

Expert Interview Series: Tapolci Talks Telecom, VoIP Fraud + ITEXPO

Posted by Cherie L. Steffen on Aug 11, 2015 9:30:00 AM

Jason Tapolci, President and Owner of VoIP Innovations, was a recent guest on the TechnologyAdvice Expert Interview Series. The series, which is hosted by TechnologyAdvice’s Josh Bland, explores a variety of business and technology landscapes through conversations with industry leaders.

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Topics: VoIP Fraud

Chat with Nat: In August Company

Posted by Cherie L. Steffen on Aug 7, 2015 9:30:00 AM

Hello everyone! Don’t you love the smell of a fresh month? Ahhhh…the possibilities. We’re getting settled into August quite nicely and ready to accomplish great things. But before we sit here and get lost in dreamy thoughts, let’s recap the week, shall we? We've been busy as usual, but definitely took the time to recognize the amazing individuals here that make it all happen; we're amongst some fantastic people! So with that in mind, here is this week’s Chat with Nat: In August Company.

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Topics: Chat with Nat

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