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Telecom

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How to Find the Best Hosted Billing Solution for Your Business

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key...Read more

To Omnichannel and Beyond: The Future of the Customer Experience

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the...Read more

Interconnectivity and Telecommunications: The Need to Evolve

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity. Today, for example, we’re seeing self-operating...Read more

Five Ways SMS and MMS Enhance the Customer Experience

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently...Read more

Four Reasons Why Smart Business Owners Love SMS and MMS

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and...Read more

Entrepreneurship

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What is SIP Trunking and How Can My Business Benefit?

At this point, many business owners have heard of SIP trunking; however, they may not fully understand what the technology entails. That means they may not know if their business can benefit from it....Read more

Are Your Technical Mishaps Leaving You Exposed?

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part II

We're back! Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll...Read more

Improve your Business Strategy with our new “Scalable Execution” eBook

If you've read our previous eBook, “How to Build an Industry Dominating Strategy,” then you learned how to build and apply an industry dominating strategy that is properly positioned with your...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part I

We all know that businesses never run as smoothly as we’d like them to. We try relentlessly to keep our business(es) running like a well-oiled machine. Unfortunately, every now and again there are...Read more

VI News

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Chat with Nat: Happy St. Patrick's Day!

  Top o' the mornin' to ya! Welcome to another edition of Chat with Nat. We also want to wish you a Happy St. Patrick's Day! In addition to having a prosperous day at the office, we wish you...Read more

A Back Office That’s Worth Its Weight in Gold

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility...Read more

Chat with Nat: Looking Back and Springing Ahead

Welcome, Chat with Natters! Though now is the time to look back on the week, this weekend we'll be turning the time ahead on our clocks and looking forward. That’s right—don’t forget or...Read more

Chat with Nat: Toll-Free and Top Fellows

Hello everyone! It’s been a busy week around the office as we were putting the finishing details on a surprise we had for you. What’s that? Did you miss the announcement? We’ll discuss that shortly,...Read more

Toll-Free DIDs are Now 25¢!

Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! The DIDs will not...Read more

Allison Boccamazzo

Recent Posts

How to Find the Best Hosted Billing Solution for Your Business

Posted by Allison Boccamazzo on Mar 22, 2017 8:59:43 AM

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key factors that leave companies lacking well-defined billing standards. At the end of the day, it all comes down to manual billing compared to cloud-based (or hosted) billing.

Read More

Topics: Telecommunications, Hosted Billing

A Back Office That’s Worth Its Weight in Gold

Posted by Allison Boccamazzo on Mar 16, 2017 8:59:36 AM

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility and efficiency. Trying to optimize these processes becomes only more challenging for companies that are looking to considerably grow or digitize.

Read More

Topics: Back Office, VI News

To Omnichannel and Beyond: The Future of the Customer Experience

Posted by Allison Boccamazzo on Mar 7, 2017 8:51:56 AM

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the biggest buzzwords across today’s enterprise landscape?

Read More

Topics: Telecommunications

Interconnectivity and Telecommunications: The Need to Evolve

Posted by Allison Boccamazzo on Mar 2, 2017 1:51:54 PM

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity.

Read More

Topics: Telecommunications, interconnectivity

Five Ways SMS and MMS Enhance the Customer Experience

Posted by Allison Boccamazzo on Feb 22, 2017 8:57:52 AM

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through short message service (SMS) and multimedia message service (MMS), both which have been proven as preferred means of engagement among consumers today.

Read More

Topics: Telecommunications, SMS, MMS

Four Reasons Why Smart Business Owners Love SMS and MMS

Posted by Allison Boccamazzo on Feb 14, 2017 8:42:36 AM

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain customers is through short message service (SMS) and/or multimedia message service (MMS). With research showing that texting is the most widely-used smartphone feature among device owners of all ages, it would be wise for business owners to incorporate mobile messaging into their brand strategy.  

Read More

Topics: Telecommunications, SMS, MMS

Three Avant-garde Ways to Boost Business with SMS and MMS

Posted by Allison Boccamazzo on Feb 7, 2017 8:38:56 AM

Smartphone technology has vastly matured since the launch of the original iPhone. Stronger computing power and improved networking speeds have enabled providers to roll out a slew of next-generation communication capabilities, from Apple’s FaceTime to Google’s built-in virtual assistant (part of its all-new, highly anticipated Pixel phone).

Read More

Topics: Telecommunications, SMS, MMS

SMS and MMS: What’s the Difference?

Posted by Allison Boccamazzo on Feb 1, 2017 8:36:13 AM

In a world where half of customers prefer texting for service and support, short message service (SMS) and multimedia message service (MMS) have become vital for engagement and retention. A 2014 study, for instance, found that nearly one-third of customers believe it’s important for companies to make texting an available support option; meanwhile, 47 percent believe that texting would improve their overall satisfaction.

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Topics: Telecommunications, SMS, MMS

The 411 on Location Tracking for E911

Posted by Allison Boccamazzo on Jan 25, 2017 10:53:14 AM

Location tracking seems to be the most neglected, albeit crucial, aspect of E911 today. With over 150,000 emergency wireless calls being made in the U.S. each day, it’s good to see the FCC mandating the delivery of location data for 80 percent of cell phone calls by 2021 (the commission is requiring that carriers place GPS receivers in phones to deliver more specific location information).

Read More

Topics: Telecommunications, E911

Investing in E911: Three Fees to Know

Posted by Allison Boccamazzo on Jan 17, 2017 8:46:09 AM

Do a quick Google search and you’ll see that significant strides are currently being made to improve the nationwide implementation of E911—a service that automatically transmits a wireless caller’s location to the call receiver.

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Topics: Telecommunications, E911