Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll continue to discuss what you should keep an eye on within your VoIP business. We'll include methods of how to be on top of your VoIP services, ensuring you catch any mishaps before they happen, and ensuring your wholesale provider is top-notch. Preventing any disasters from wreaking havoc on you and more importantly, your customers.
So sit back, sip on that fresh cup you just brewed and educate yourself!
6. Automation For End-Users
Choice, automation, and control are three key components of an efficient end-user experience. You want your end-users to have the capabilities to conduct some of the heavy lifting for you such as adding, editing, and deleting their services. The last thing you want to deal with in business is time-killing pains that prevent you from growing. Utilizing an end-user portal gives your customers a branded portal where they can change Caller ID, names, and 411 information. Tie that together with a helpful set of APIs to guide them and your customers will be clear on any of the routines, protocols, and tools they’ll utilize through the entire process.
Implementing redundancy at the VoIP and network infrastructure levels is an integral part of VoIP communication, ensuring call and business continuity. Having call continuity and system redundancy features are crucial for providing your customers with the peace of mind of no calls ever being lost. These features also automatically forward calls in real time to designated mobile phone numbers if your internet service fails. Many systems also incorporate disaster routing. If the system cannot connect to the user’s private telephone network within four seconds, the call is automatically routed to one of up to three other systems specified by the user.
8. DTMF (Dual Tone Multi-Frequency)
DTMF (Dual Tone Multi-frequency) are signals/tones that are sent when you press a telephone’s touch keys. (For example, if you call VoIP Innovations and press “1” for Sales or “2” for Provisioning.) What are the problems that may arise with DTMF? Packet loss--The inband method of transmitting DTMF suffers the occasional loss of packets and overall connection. Troubleshooting DTMF issues are hit and miss and may be as simple as using a different DTMF setting and retrying. But, before making any changes with settings make sure that the issues that you are experiencing are not related to packet loss. Packet loss can create havoc with VoIP connections and in relation DTMF tones.
9. Faxing Over VoIP
We all know faxing has been around for years. Most of the protocols for faxing were written with the intent of sending those signals over traditional phone circuits using sounds. These sounds were then turned back into data by the receiving fax machine, which expects a consistent data transmission, without any loss.
In VoIP, voice is first converted into packets and then they are sent over the connections that make up our vast internet. Some packets may become discarded, but the end result is a clear and understandable conversation. To avoid any information or packet loss, slow the transmission rate down and allow your fax machine to continue to receive a transmission, allowing a few bits of data to be lost, but also allowing the machine to become more consistent.
10. Call Completion (Termination)
The importance of having a trustworthy and comprehensive A-Z termination service and provider is crucial. VoIP termination is used to refer to the features that are used for routing telephone calls from one provider to the next until the call has been routed to the last telephone company and has been received by the recipient. If your termination provider is faulty, calls will be lost and so will your customers. When looking for a termination provider, it is important that you choose a service provider who is reputable, trustworthy, and is aware of your business communication requirements. It is also very important to keep in mind the size and scale of your business before choosing a VoIP termination provider.
The VI Guy has left the building...
We hope we did our best to make you more aware of the pitfalls that are present within our industry. Fear not! Follow our advice and avoid any of these conundrums that could potentially become a threat to your business.
Steadfast fellow VoIP defenders!