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How to Find the Best Hosted Billing Solution for Your Business

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key...Read more

To Omnichannel and Beyond: The Future of the Customer Experience

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the...Read more

Interconnectivity and Telecommunications: The Need to Evolve

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity. Today, for example, we’re seeing self-operating...Read more

Five Ways SMS and MMS Enhance the Customer Experience

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently...Read more

Four Reasons Why Smart Business Owners Love SMS and MMS

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and...Read more



What is SIP Trunking and How Can My Business Benefit?

At this point, many business owners have heard of SIP trunking; however, they may not fully understand what the technology entails. That means they may not know if their business can benefit from it....Read more

Are Your Technical Mishaps Leaving You Exposed?

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part II

We're back! Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll...Read more

Improve your Business Strategy with our new “Scalable Execution” eBook

If you've read our previous eBook, “How to Build an Industry Dominating Strategy,” then you learned how to build and apply an industry dominating strategy that is properly positioned with your...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part I

We all know that businesses never run as smoothly as we’d like them to. We try relentlessly to keep our business(es) running like a well-oiled machine. Unfortunately, every now and again there are...Read more

VI News


Chat with Nat: Happy St. Patrick's Day!

  Top o' the mornin' to ya! Welcome to another edition of Chat with Nat. We also want to wish you a Happy St. Patrick's Day! In addition to having a prosperous day at the office, we wish you...Read more

A Back Office That’s Worth Its Weight in Gold

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility...Read more

Chat with Nat: Looking Back and Springing Ahead

Welcome, Chat with Natters! Though now is the time to look back on the week, this weekend we'll be turning the time ahead on our clocks and looking forward. That’s right—don’t forget or...Read more

Chat with Nat: Toll-Free and Top Fellows

Hello everyone! It’s been a busy week around the office as we were putting the finishing details on a surprise we had for you. What’s that? Did you miss the announcement? We’ll discuss that shortly,...Read more

Toll-Free DIDs are Now 25¢!

Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! The DIDs will not...Read more

The 411 on Location Tracking for E911

Posted by Allison Boccamazzo on Jan 25, 2017 10:53:14 AM

Location tracking seems to be the most neglected, albeit crucial, aspect of E911 today. With over 150,000 emergency wireless calls being made in the U.S. each day, it’s good to see the FCC mandating the delivery of location data for 80 percent of cell phone calls by 2021 (the commission is requiring that carriers place GPS receivers in phones to deliver more specific location information).

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Topics: Telecommunications, E911

Investing in E911: Three Fees to Know

Posted by Allison Boccamazzo on Jan 17, 2017 8:46:09 AM

Do a quick Google search and you’ll see that significant strides are currently being made to improve the nationwide implementation of E911—a service that automatically transmits a wireless caller’s location to the call receiver.

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Topics: Telecommunications, E911

A Quick List of Every E911 Feature You Need to Know About

Posted by Allison Boccamazzo on Jan 11, 2017 8:55:53 AM

With over 70 percent of 911 calls today being placed from wireless phones, E911 has become a vital feature of the North American telephone network 911 emergency-calling system. With the FCC cracking down on E911 (the commission is working to mandate the delivery of location data for 40 percent of cellphone calls by 2017 and 80 percent by 2021), chances are E911 will soon become a top priority within your organization if it isn’t already.

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Topics: Telecommunications, E911

Still Looking for a 2017 Resolution? Try E911.

Posted by Allison Boccamazzo on Jan 4, 2017 10:00:50 AM

When it comes to emergency response, we’ve seen significant tech advancements in recent years. For example, we’ve seen the slow-but-steady rollout of police body cameras for increasing account accuracy and officer accountability. Meanwhile, the number of text-to-911 implementations has steadily increased to help victims that are hard of hearing and to assist in situations where voice calling may be dangerous.

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Topics: Telecommunications, E911

E911: Lessons and Lies

Posted by Allison Boccamazzo on Sep 8, 2016 8:47:09 AM

In today’s age, the need for next-generation emergency response is at an all-time high for protection against threats, attacks and unexpected circumstances. The good news is that we are at a point where the right technology is available and can be leveraged in order to near-guarantee public safety and ensure certain outcomes are avoided.

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Topics: Telecommunications, E911

Chat with Nat: New 65¢ E911 Promo and More!

Posted by Cherie L. Steffen on Feb 19, 2016 10:18:57 AM

Greetings and salutations, everyone! February is flying by fast, isn't it? Even though this is the shortest month, we've been making sure to pack a lot of productivity into it--such as orchestrating some new promotions for you. One, we can tell you about in this post, and the others we will let that suspense build...You'll love them; that's all we can say for now. So it's time to jump to it; here's Chat with Nat: New 65¢ E911 Promo and More!

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Topics: Chat with Nat, E911, VI News

Increase Your Business Efficiency with These E911 Features

Posted by Daniel McFarland on Nov 17, 2015 2:56:11 PM

Alerts, reports, and groups. Just three more features you should be using when managing your E911 DIDs and increasing the efficiency of your VoIP business.

This month, we’ve been going over E911 and the many features that you should have access to when managing them. Last week, we went over updating your E911 through a BackOffice and API, which is extremely useful when you need to adapt your DIDs to location changes and service statuses in real-time.

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Topics: E911, Entrepreneurship

How to Update Your E911 Services

Posted by Daniel McFarland on Nov 9, 2015 10:00:00 AM

E911 just may be the most important DID feature there is. Without E911, you could be setting yourself up for some serious risks when emergency services can’t immediately respond to your 9-1-1 dial. As important as having E911 services registered to your DIDs is, you must be able to effectively manage themin real-time. Today, we’ll be going over two ways you can update your DIDs so you’re ready for any emergency that life might throw your way.

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Topics: E911, Back Office, Entrepreneurship

9 Features You Need to Manage E911 Numbers

Posted by Daniel McFarland on Nov 3, 2015 11:30:00 AM

In case of an emergency, you should always be prepared. E911, or Enhanced 911, is the term used for emergency dialing over VoIP. Dialing for emergency respondents over VoIP works the same way as traditional means, just dial 9-1-1. However, the emergency dispatch process works a little differently than it would if the call was made on a land line. As you could imagine, E911 uses IP phone technology to trace a call.

You probably already know the importance of these emergency services. But what about managing these services? Read on to see how these nine management features will help you to get the most out of your service as a VoIP provider.

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Topics: E911, Entrepreneurship

How to Solve the Biggest E911 Problems

Posted by Cherie L. Steffen on Sep 2, 2015 9:37:16 AM

Life is full of options. Do you want to drive or fly? Eat at home or try the new restaurant? Should you stay or should you go now? But for as many choices you have in other aspects of life, you do not have an option when it comes to complying with enhanced 911 regulations. When it comes to your DIDs, E911 is one add-on that you need to have. Let’s say you do have enhanced 911 (gold star for you!), but you aren’t really sure how it all works. Keep reading; we’ll tell you how to solve the biggest problems with E911.

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Topics: Telecommunications, E911