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Telecom

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How to Find the Best Hosted Billing Solution for Your Business

Across practically every industry today, one thing continues to threaten efficiency and customer satisfaction: billing. From inaccurate invoices to out-of-date protocols, there are several key...Read more

To Omnichannel and Beyond: The Future of the Customer Experience

The evolution of single channel to multi-channel to omnichannel service…it’s a topic you’ve heard discussed time and time again. But what exactly does omnichannel mean, beyond being one of the...Read more

Interconnectivity and Telecommunications: The Need to Evolve

Stop for a moment and look around. Practically everything you do—every daily process or task—has been redefined by one simple thing: interconnectivity. Today, for example, we’re seeing self-operating...Read more

Five Ways SMS and MMS Enhance the Customer Experience

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently...Read more

Four Reasons Why Smart Business Owners Love SMS and MMS

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and...Read more

Entrepreneurship

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What is SIP Trunking and How Can My Business Benefit?

At this point, many business owners have heard of SIP trunking; however, they may not fully understand what the technology entails. That means they may not know if their business can benefit from it....Read more

Are Your Technical Mishaps Leaving You Exposed?

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part II

We're back! Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll...Read more

Improve your Business Strategy with our new “Scalable Execution” eBook

If you've read our previous eBook, “How to Build an Industry Dominating Strategy,” then you learned how to build and apply an industry dominating strategy that is properly positioned with your...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part I

We all know that businesses never run as smoothly as we’d like them to. We try relentlessly to keep our business(es) running like a well-oiled machine. Unfortunately, every now and again there are...Read more

VI News

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Chat with Nat: Happy St. Patrick's Day!

  Top o' the mornin' to ya! Welcome to another edition of Chat with Nat. We also want to wish you a Happy St. Patrick's Day! In addition to having a prosperous day at the office, we wish you...Read more

A Back Office That’s Worth Its Weight in Gold

It’s no secret that back office operations are a struggle for most companies. Across practically every sector, it’s a challenge to handle various back office tasks in a way that increases visibility...Read more

Chat with Nat: Looking Back and Springing Ahead

Welcome, Chat with Natters! Though now is the time to look back on the week, this weekend we'll be turning the time ahead on our clocks and looking forward. That’s right—don’t forget or...Read more

Chat with Nat: Toll-Free and Top Fellows

Hello everyone! It’s been a busy week around the office as we were putting the finishing details on a surprise we had for you. What’s that? Did you miss the announcement? We’ll discuss that shortly,...Read more

Toll-Free DIDs are Now 25¢!

Effective March 1, 2017, we are dropping our Toll-Free Monthly DID Fee to 25¢ for wholesale customers. This includes both new and existing DIDs and is not a time-limited promotion! The DIDs will not...Read more

VoIP Translations & You

Posted by John Livingston on Dec 27, 2016 10:00:00 AM

Today we bring you a post from John Livingston, our Technical Support Coordinator here at VoIP Innovations. John has been here for over six years working on the front lines assisting our customers and fellow employees alike. He's quite experienced in the area of VoIP Translations, so without further ado, let's hear from John!

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Topics: Telecommunications, Porting, VoIP Translations

Porting Your Number in Three Simple Steps

Posted by Allison Boccamazzo on Nov 30, 2016 8:57:50 AM

You’ve decided to switch providers and have checked with your “winning” carrier and learned that your number is in fact portable (in other words, you can reassign your existing fixed-line or mobile number to your new provider). You’ve done all the pre-port preparation—all information is gathered and forms are filled out—and you’re ready to get started.

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Topics: Telecommunications, Porting, number porting

How a Project Port Can Benefit You

Posted by Allison Boccamazzo on Nov 17, 2016 7:52:38 AM

For companies that use a reseller and have more than one address (or multiple underlying carriers) or who are resellers themselves and have multiple end users with different addresses, submitting a project could be very beneficial. Project porting represents number ports that are categorized into different “projects”—for example, one project may be “Active Ports” while another project may be “Porting Soon."

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Topics: Porting, VI News, Project Port

Top 10 Number Porting Pitfalls

Posted by Jason Tapolci on Apr 14, 2016 10:04:55 AM

Much like with anything in life, if you fail to plan, more than likely you are planning to fail. When it comes to something small like forgetting to plan ahead for lunch, no big deal; head to your office cafeteria. But when the task is larger in scale, such as porting the numbers for your entire business, you will absolutely want to be prepared for the process. Omitting the smallest detail can leave you in quite a time-monopolizing, money-dwindling bind. Save yourself the trouble; before you fall into any number porting pitfalls, read through these ten failures so you don’t become one.

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Topics: Porting, number porting, Entrepreneurship

Chat with Nat: BackOffice Benefits

Posted by Cherie L. Steffen on Mar 18, 2016 4:35:51 PM

Good afternoon everyone. As always, we want to thank you all for joining us and especially thank you for your continued support through this past week. While we’ve seen another challenging week come our way, please believe us when we say that we know you have, too.

Again, thank you for standing by us and being sure to communicate with us on all of our social media channels. Your feedback, concerns, and suggestions are very important to us and we hear you loud and clear. We only have a few items to review this week, and then we’ll wish you a pleasant weekend. Here’s Chat with Nat: BackOffice Benefits.

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Topics: Chat with Nat, Porting, BackOffice, VI News

VoIP Innovations Offers New Project Number Porting Deal

Posted by Daniel McFarland on Sep 23, 2015 10:05:00 AM

If you have some numbers to port, this is a deal you’re not going to want to miss. VoIP Innovations is offering project number porting for anyone who eligible and has 10 or more numbers, for as low as free. You have until October 23, 2015, to act!

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Topics: Porting, VI News

Meet Our Porting Team!

Posted by Cherie L. Steffen on Apr 22, 2015 10:00:00 AM

Recently, we introduced you to our terrific Technical Support Team. We can't go without mentioning our other lovely group who you may speak with on the phones--Get ready for some more introductions as we will have you meet our Porting Team!

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Topics: Porting, VI News

Residual Translations: Problems & Solutions

Posted by John Livingston on Apr 15, 2015 11:00:00 AM

While the advent of number portability has opened up a whole new world of possibilities for consumers, it has also opened up several problems that can occur. John Livingston, a VoIP Innovations Technical Representative, knows all too well that one of those problems is residual translations. In today's post, he’ll be covering its definition, issues, and solutions.

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Topics: Porting, Entrepreneurship

Quiz: Does Your VoIP Provider Pass the Number Porting Test?

Posted by Cherie L. Steffen on Feb 25, 2015 10:00:00 AM

We've made sure to pump you full of porting information over the last few posts. First we let you know five number porting tools your VoIP provider should be using and then we told you 10 easy steps for successful number porting. Today we're wrapping up our porting series with something fun for you--a quiz. It's time to find out if your VoIP provider passes the number porting test!

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Topics: Porting, Entrepreneurship

10 Easy Steps for Successful Number Porting

Posted by Cherie L. Steffen on Feb 23, 2015 10:00:00 AM

A few days ago, we let you know five number porting tools your VoIP provider should be using. But wait! There's more! Continuing with the subject of number porting, today we're sharing 10 easy steps for a successful number port. Follow along to find out how number porting is done when it's done right!

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Topics: Porting, Entrepreneurship