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Four Reasons Why Smart Business Owners Love SMS and MMS

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and...Read more

Three Avant-garde Ways to Boost Business with SMS and MMS

Smartphone technology has vastly matured since the launch of the original iPhone. Stronger computing power and improved networking speeds have enabled providers to roll out a slew of next-generation...Read more

SMS and MMS: What’s the Difference?

In a world where half of customers prefer texting for service and support, short message service (SMS) and multimedia message service (MMS) have become vital for engagement and retention. A 2014...Read more

The 411 on Location Tracking for E911

Location tracking seems to be the most neglected, albeit crucial, aspect of E911 today. With over 150,000 emergency wireless calls being made in the U.S. each day, it’s good to see the FCC mandating...Read more

Investing in E911: Three Fees to Know

Do a quick Google search and you’ll see that significant strides are currently being made to improve the nationwide implementation of E911—a service that automatically transmits a wireless caller’s...Read more



What is SIP Trunking and How Can My Business Benefit?

At this point, many business owners have heard of SIP trunking; however, they may not fully understand what the technology entails. That means they may not know if their business can benefit from it....Read more

Are Your Technical Mishaps Leaving You Exposed?

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part II

We're back! Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll...Read more

Improve your Business Strategy with our new “Scalable Execution” eBook

If you've read our previous eBook, “How to Build an Industry Dominating Strategy,” then you learned how to build and apply an industry dominating strategy that is properly positioned with your...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part I

We all know that businesses never run as smoothly as we’d like them to. We try relentlessly to keep our business(es) running like a well-oiled machine. Unfortunately, every now and again there are...Read more

VI News


Chat with Nat: Fastlane February

Hello Chat with Natters! While it seemed January would never end, February is already starting to quickly fly by. We're almost at the midway point of the month. The long awaited ITEXPO has come and...Read more

Chat with Nat: A Super Kickoff to ITEXPO!

Greetings and salutations! The clock is just about to run out as we countdown to another trip to ITEXPO. Have you caught your complimentary ExpoPlus Pass yet? The link is below; get...Read more

Chat with Nat: ITEXPO, Openings, and Kudos

Welcome to the last Chat with Nat of the month. Normally it seems as if these months fly by, but January just keeps on going! We hope you were able to keep your resolutions and at least somewhat...Read more

Chat with Nat: We're Hiring!

Greetings everyone. We trust you made it safely through Friday the 13th and this past week. We went unscathed as well! Around here, we've been busy gearing up for ITEXPO, writing informative...Read more

Chat with Nat: ITEXPO, Awards, & Recognitions

Welcome to this week’s Chat with Nat. We've had a full week around the office--planning for ITEXPO, writing, celebrating, welcoming--and of course today, making sure not to walk under any ladders or...Read more

VoIP Audio: Do You Hear What I Hear?

Posted by Allison Boccamazzo on Dec 22, 2016 8:46:30 AM

This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What don’t I hear that I should be?”

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Topics: Telecommunications, VoIP Issues

The Ins and Outs of Latency

Posted by Allison Boccamazzo on Dec 20, 2016 9:17:07 AM

When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. If you ask us, this same rule of thumb should apply to the technology behind VoIP calls; voice packets that are “late,” so to speak, will only disrupt call quality and efficiency. This is exactly what makes network latency an issue for so many businesses today.

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Topics: Telecommunications, VoIP Issues, Latency

Five Common Questions about Jitter Answered

Posted by Allison Boccamazzo on Dec 12, 2016 10:11:26 AM

Jitter is defined as “slight irregular movement, variation or unsteadiness.” That may sound a lot like you before your morning cup of coffee, but imagine how jitter sounds (literally) when it comes to your VoIP calls. The answer: not good.

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Topics: Telecommunications, VoIP Issues, Jitter

The Top 10 Causes of VoIP Audio Issues

Posted by Allison Boccamazzo on Dec 5, 2016 9:20:13 AM

Verizon’s “Can you hear me now?” campaign is perhaps one of the most recognizable and realistic we’ve ever seen (certainly at least over the last decade). Although the “can you hear me now?” guy switched carriers—he's now working for Sprint—his renowned catchphrase remains truer than ever today in (almost) 2017 from when we first heard it back in 2002. This unfortunately says a lot about the continued issue of poor audio quality.

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Topics: Telecommunications, VoIP Issues

Basic VoIP Issues: 9 Tips for DIDs that Aren't Generating Traffic

Posted by Tom Cavey on Jul 11, 2016 12:56:19 PM

This post comes to you from our Technical Support Supervisor, Tom Cavey. Working on the frontlines for several years here at VoIP Innovations, he is well suited to discuss basic VoIP issues that may arise. One issue that Tom and his staff troubleshoot is the matter of DIDs that aren't generating traffic. He has nine suggestions for you to help get your DIDs working again. Take it away, Tom!

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Topics: VoIP, DIDs, VoIP Issues

Are Your Technical Mishaps Leaving You Exposed?

Posted by Cody M. Ferenchak on Jun 27, 2016 1:12:19 PM

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself when dealing with technical pitfalls and the tactical approaches to actually correcting them.  Sounds pretty cut and dry doesn’t it?

 That may seem like the case, however, left undealt with these technical pitfalls could result in a loss of customers or even worse, security threats.

In this post we’ll discuss tips for securing your network to protect you against having compromised systems, fraudulent activity, or DDoS attacks.

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Topics: VoIP Issues, Technical Pitfalls, Entrepreneurship

Basic VoIP Issues: Audio Aggravations & e911 Errors

Posted by Mike Dichazi on Apr 27, 2015 10:00:00 AM

This article comes to you from one of our Technical Support Representatives, Mike Dichazi, and is going to touch upon a couple of basic VoIP issues that VoIP Innovations sees on a daily basis. Two of the topics that Mike will discuss in this post are how to identify VoIP audio issues as well as some common e911 errors you might encounter. Take it away, Mike!

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Topics: VoIP, VoIP Issues