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Investing in E911: Three Fees to Know

Do a quick Google search and you’ll see that significant strides are currently being made to improve the nationwide implementation of E911—a service that automatically transmits a wireless caller’s...Read more

A Quick List of Every E911 Feature You Need to Know About

With over 70 percent of 911 calls today being placed from wireless phones, E911 has become a vital feature of the North American telephone network 911 emergency-calling system. With the FCC cracking...Read more

Still Looking for a 2017 Resolution? Try E911.

When it comes to emergency response, we’ve seen significant tech advancements in recent years. For example, we’ve seen the slow-but-steady rollout of police body cameras for increasing account...Read more

VoIP Businesses: Here’s Your 2017 To-Do List

It’s hard to believe that 2017 is right around the corner. These remaining days are crucial for one reason: strategic planning. Whether that means ensuring you’ve invested in the right...Read more

VoIP Translations & You

Today we bring you a post from John Livingston, our Technical Support Coordinator here at VoIP Innovations. John has been here for over six years working on the front lines assisting our...Read more



What is SIP Trunking and How Can My Business Benefit?

At this point, many business owners have heard of SIP trunking; however, they may not fully understand what the technology entails. That means they may not know if their business can benefit from it....Read more

Are Your Technical Mishaps Leaving You Exposed?

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part II

We're back! Last week we brought you the first half of our "Top 10 Technical Pitfalls When Running a VoIP Business". A week later here we are with the second half of the story. In this post we'll...Read more

Improve your Business Strategy with our new “Scalable Execution” eBook

If you've read our previous eBook, “How to Build an Industry Dominating Strategy,” then you learned how to build and apply an industry dominating strategy that is properly positioned with your...Read more

Top 10 Technical Pitfalls When Running a VoIP Business: Part I

We all know that businesses never run as smoothly as we’d like them to. We try relentlessly to keep our business(es) running like a well-oiled machine. Unfortunately, every now and again there are...Read more

VI News


Chat with Nat: ITEXPO, Awards, & Recognitions

Welcome to this week’s Chat with Nat. We've had a full week around the office--planning for ITEXPO, writing, celebrating, welcoming--and of course today, making sure not to walk under any ladders or...Read more

Chat with Nat: Welcome to 2017!

Happy New Year everyone! Welcome to 2017 and the first installment of Chat with Nat for the year. If you’re new here, this is how it goes—we recap the week here at VoIP Innovations, catch you up on...Read more

Chat with Nat: Goodbye 2016!

Greetings and salutations, everyone. Can you believe this is the last Chat with Nat of the year? Time is not only flying, it's in hyped-up, super-speed mode like The Flash! It seems like only...Read more

Chat with Nat: Party, Birthday, Holidays, Oh My!

Season's greetings to you! We are just about ready to wrap up the year as next week will be our last Chat of 2016. But before we completely wind down here in the blogging world of VI, there is still...Read more

Chat with Nat: Giving Away ITEXPO Passes!

Greetings, Chat with Natters! Since we are smack dab in the middle of the giving season, we thought it was fitting to be in a giving mood. Our posts were big on giving some of our in-house experts a...Read more

VoIP Audio: Do You Hear What I Hear?

Posted by Allison Boccamazzo on Dec 22, 2016 8:46:30 AM

This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What don’t I hear that I should be?”

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Topics: Telecommunications, VoIP Issues

The Ins and Outs of Latency

Posted by Allison Boccamazzo on Dec 20, 2016 9:17:07 AM

When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. If you ask us, this same rule of thumb should apply to the technology behind VoIP calls; voice packets that are “late,” so to speak, will only disrupt call quality and efficiency. This is exactly what makes network latency an issue for so many businesses today.

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Topics: Telecommunications, VoIP Issues, Latency

Five Common Questions about Jitter Answered

Posted by Allison Boccamazzo on Dec 12, 2016 10:11:26 AM

Jitter is defined as “slight irregular movement, variation or unsteadiness.” That may sound a lot like you before your morning cup of coffee, but imagine how jitter sounds (literally) when it comes to your VoIP calls. The answer: not good.

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Topics: Telecommunications, VoIP Issues, Jitter

The Top 10 Causes of VoIP Audio Issues

Posted by Allison Boccamazzo on Dec 5, 2016 9:20:13 AM

Verizon’s “Can you hear me now?” campaign is perhaps one of the most recognizable and realistic we’ve ever seen (certainly at least over the last decade). Although the “can you hear me now?” guy switched carriers—he's now working for Sprint—his renowned catchphrase remains truer than ever today in (almost) 2017 from when we first heard it back in 2002. This unfortunately says a lot about the continued issue of poor audio quality.

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Topics: Telecommunications, VoIP Issues

Basic VoIP Issues: 9 Tips for DIDs that Aren't Generating Traffic

Posted by Tom Cavey on Jul 11, 2016 12:56:19 PM

This post comes to you from our Technical Support Supervisor, Tom Cavey. Working on the frontlines for several years here at VoIP Innovations, he is well suited to discuss basic VoIP issues that may arise. One issue that Tom and his staff troubleshoot is the matter of DIDs that aren't generating traffic. He has nine suggestions for you to help get your DIDs working again. Take it away, Tom!

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Topics: VoIP, DIDs, VoIP Issues

Are Your Technical Mishaps Leaving You Exposed?

Posted by Cody M. Ferenchak on Jun 27, 2016 1:12:19 PM

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself when dealing with technical pitfalls and the tactical approaches to actually correcting them.  Sounds pretty cut and dry doesn’t it?

 That may seem like the case, however, left undealt with these technical pitfalls could result in a loss of customers or even worse, security threats.

In this post we’ll discuss tips for securing your network to protect you against having compromised systems, fraudulent activity, or DDoS attacks.

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Topics: VoIP Issues, Technical Pitfalls, Entrepreneurship

Basic VoIP Issues: Audio Aggravations & e911 Errors

Posted by Mike Dichazi on Apr 27, 2015 10:00:00 AM

This article comes to you from one of our Technical Support Representatives, Mike Dichazi, and is going to touch upon a couple of basic VoIP issues that VoIP Innovations sees on a daily basis. Two of the topics that Mike will discuss in this post are how to identify VoIP audio issues as well as some common e911 errors you might encounter. Take it away, Mike!

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Topics: VoIP, VoIP Issues