VoIP Innovations Porting Receives 90 Net Promoter Score

Posted by Natalie DeCario on April 24, 2019 at 11:33 AM


We take customer service very seriously at VoIP Innovations and have a team that's able to support our customers 24/7. One way that we measure customer service success is through Net Promoter Scores, a brief survey that's sent to customers after they complete a LNP with our Porting Team.

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Tags: Provisioning, VI News, porting

Looking for True 800 Toll-Free Numbers? We Have them!

Posted by Natalie DeCario on April 22, 2019 at 10:33 AM


True 800 Toll-Free numbers can be hard to come by due to their popularity. What’s more frustrating is that 800 vanity numbers (ex: 1-800-MYTELCO) can be even harder to find. Due to the lack of availability in 800 numbers, 888, 877, 866, and other area codes have been introduced over the past few years. These additional area codes provide a practical solution to the 800 number shortage, but that doesn’t mean the 800 numbers are any less desirable.

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Tags: Toll-Free

Did You Miss Our CPaaS Showroom Meet-Up? Watch it Here!

Posted by Evin Hunt on April 19, 2019 at 9:13 AM


Yesterday we held a virtual meet-up to give everyone a live tour of the new VoIP Innovations CPaaS Showroom. Harold Vance, Global Director of Customer Success at VoIP Innovations, joined me in explaining how the Showroom works from a developer and reseller perspective. You can view the recording below.

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Tags: Apidaze, API, Showroom, Programmable Telco

New Tax Exemption Tool In Time for Tax Day

Posted by Natalie DeCario on April 15, 2019 at 10:16 AM


Taxes aren't exciting. No one likes them, except for maybe accountants. But taxes are a necessary part of any business, and we've just released a new tool to make them more manageable.

Our new Tax Exemption tool allows you to select the state(s) you wish to file in instead of receiving a zip file full of forms. Current customers can get to this tool right in their BackOffice account by going to Billing > Tax Exemptions. On this page, select Federal Tax Exemption, if you need it, choose your state(s), and then generate your forms.

Once you get those forms, fill them out, and resubmit them. It's a straightforward process that's designed to make tax exemptions a little less of a headache for you.

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Tags: Taxes and Fees, Back Office, VI News

Join Our Virtual Meet-Up for a Live Tour of the VI Showroom

Posted by Evin Hunt on April 11, 2019 at 3:00 PM

The VI Showroom is gaining traction, and we're thrilled with the amount of interest we've received so far. To keep that momentum going, I'll be hosting a virtual meet-up to give everyone a live tour of the Showroom. We'll cover everything from signing up to configuration to cash flow models. Please see below for the details and agenda:

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Tags: Apidaze, API, Showroom

Showcasing VI's Showroom at EC19

Posted by Hugh Goldstein on March 27, 2019 at 5:10 PM

Last week the VoIP Innovations team joined thousands of enterprise communications leaders at Enterprise Connect in Orlando. As exhibitors and sponsors of the TADHack-mini Hackathon, we demonstrated the newly launched VI Showroom, the first CPaaS marketplace for the channel. We were excited about the considerable interest in the VI Showroom at the booth and we had the opportunity to introduce it to a number of leading analysts.

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Tags: Enterprise Connect

TADHack-mini 2019: Inventive Use Cases for Voice, SMS, and WebRTC

Posted by Natalie DeCario on March 18, 2019 at 11:36 AM


Yesterday we completed another fantastic TADHack-mini event in Orlando, Florida. The event began Saturday morning and wrapped up Sunday with pitches and awards. There were seven participating teams this year and four of them utilized our CPaaS product, Apidaze.

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Tags: CPaaS, Apidaze, REST API, Programmable Telco

VoIP Innovations Launches Showroom, First CPaaS Marketplace for the Channel

Posted by Hugh Goldstein on March 14, 2019 at 2:39 PM

The Showroom allows channel partners to resell white-labeled CPaaS apps and services, and developers to monetize the communications services they build.

Pittsburgh, PA - March 14, 2019 - VoIP Innovations (VI) is proud to announce that it has launched its VoIP Innovations Showroom platform. The VI Showroom is an extension of the capabilities available within VI’s Apidaze CPaaS (Communications Platform as a Service) offering. The VI Showroom allows developers to distribute the apps and services they build to VI’s channel and client base of 2000 service providers and enterprises. It provides VI’s channel partners and resellers access to white-labeled CPaaS, as well as pre-built communications apps and services, creating a simple path to participate in the estimated $8.1 Billion marketplace for CPaaS services in 2019. VI Showroom initial applications and services will include natively-developed apps, as well as solutions from Voxist, VoIPly, and FaxLogic.

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Tags: VI News, Communications, Apidaze, Showroom, Reseller, Developer, channels

How WebRTC Equips Your Contact Center

Posted by Natalie DeCario on February 25, 2019 at 6:00 AM

Web Real-Time Communication (WebRTC) is a set of features within unified communications (UC) that offers new capabilities to your contact center. It is a technology that expands communications to offer customers the ability to simply click a button when they want to speak directly to a service agent when logged onto an application or when browsing your website.

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Tags: WebRTC, Contact Center, UCaaS

We just rolled out Virtual CLEC capabilities enabling CPaaS and SIP Trunking with our own numbering ranges!

Posted by Natalie DeCario on February 19, 2019 at 11:42 AM


VoIP Innovations (VI) is proud to announce that it has become a virtual competitive local exchange carrier (CLEC). For over 10 years, VI has provided customers with comprehensive and transparent choices across a range of voice networks. As a virtual CLEC, VoIP Innovations can now provide its own network when delivering CPaaS (communications platform as a service) and SIP Trunking solutions. VI numbers have the lowest cost, offer rapid porting, and support all premium VI services.

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Tags: Telephony, VoIP, ITSP, CLEC

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