KPN Partners With VoIP Innovations to Deliver API Enabled Programmable Telco

Posted by Natalie DeCario on October 11, 2018 at 9:43 AM


We are pleased to announce a new strategic partnership with KPN, a leading Dutch telecommunications company and IT service provider. As a result of this partnership, our CPaaS product, Apidaze, is featured in the KPN API Store. KPN customers in the Netherlands can access Apidaze products such as voice, SMS, and WebRTC to help them harness the power of programmable communications in their business operations.


Our 
Apidaze product 
enables users to create custom communications solutions by utilizing simple APIs for voice, SMS, and WebRTC. Apidaze Voice is the first Apidaze API that KPN brought to market. Developing communications solutions with Apidaze Voice lets KPN customers go to market quicker and with more innovative voice services for a wide range of applications.

Read More

Tags: Apidaze

Strategically Use Toll-free Numbers to Grow, Innovate and Disrupt

Posted by Allison Boccamazzo on October 10, 2018 at 2:17 PM


A 2015 “Forecasting Utilization of Toll-Free Numbers” report from the North American Numbering Plan Association (NANPA) estimated that
by Q1 2018, 100% of toll-free numbers would be in use with a 66% probability of exhaust. In comparison, 85% of numbers were in use in Q2 2015 with a less than 1% chance of exhaust.

Read More

Tags: Telephony, Communications

Expanding The Role of AI in the Contact Center

Posted by Natalie DeCario on October 8, 2018 at 6:00 AM

Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.

Read More

Tags: Auto Attendants, Digital Transformation, Communications

The Reality of Toll-free Numbers: We Need Them (even Like Them)

Posted by Allison Boccamazzo on October 4, 2018 at 11:06 AM


You might not love them, especially when they’re used to make spam calls, but the fact is we need toll-free phone numbers. We like them, even with the majority (63%) of us turning to them for customer support.     

Overall, the annual growth rate in registered toll-free numbers has hovered near 9% since 2010. There are over 40 million in use today, with so much demand that there are now several alternatives to the classic 800 including 888, 877, 866, 855 and 844.

Think about it: what would your impression be of a company that didn’t offer a toll-free number for customer support? Probably not good.

On the contrary, we’ve seen these numbers promoted in some of history’s catchiest marketing jingles: 1800Mattress.com’s "1-800-MATTRES,” Stanley Steemer’s “1-800-STEEMER,” and J.G. Wentworth’s “877-CASHNOW.” The reality is that toll-free numbers are a pervasive part of everyday life, and they’ll continue to be moving forward.

Read More

Tags: Telephony, Communications

Why Enterprises are Combining UCaaS With CPaaS

Posted by Natalie DeCario on September 26, 2018 at 6:00 AM

Communications technology is a priority at any enterprise, but often determining whether to focus on internal communications or the customer’s experience is a challenge. Collaborative tools for employees can allow for innovation and productivity improvements, but it’s also critical to present a consistent message to customers. Many enterprises are using a strategy that combines Unified Communications as a Service (UCaaS) with Communications Platform as a Service (CPaaS).

Read More

Tags: CPaaS

Like it or Not, Toll-free Numbers Still Deliver Significant Value

Posted by Allison Boccamazzo on September 24, 2018 at 9:17 AM


There’s no denying the evolution of customer communications over the last 20 years. Today, tens of millions of text messages, online messages and social posts are
sent each minute for brand engagement. But that doesn’t invalidate the telephone as a critical touchpoint.

Consider the financial services industry: 84% of customers say they still want the option of a live person for discussing their banking needs, and expect this need to stay the same five years from now. Even millennials still prefer phone for handling certain banking needs (a recent study from Humley found that 56% would rather communicate with a live person than a chatbot).

We see this pattern across several industries. When traveling, 89% of customers prefer help from a live person when something has gone wrong. In healthcare, 94% of patients prefer to speak with a real person than a virtual agent. Overall, phone has proven to be invaluable during certain stages of the customer journey, like in the purchase phase of the buying cycle or when a problem occurs.

Read More

Tags: Telephony, Communications

How VoIP Innovations’ BackOffice Instantly Expands Value for MSPs

Posted by Allison Boccamazzo on September 20, 2018 at 10:12 AM


Only 27% of end-users who engage with MSPs
feel “very satisfied” with their experience, according to CompTIA’s annual “Trends in Managed Services” report. So, how can MSPs step up their game? Here’s how VoIP Innovations’ award-winning BackOffice platform transforms these experiences and instantly expands value:

  • Programmable services: Create CPaaS-enabled apps and services with an easy-to-use programmable telco platform. This can be used to improve your own costs and efficiency (i.e. building an app that automatically schedules customer appointments) or to get creative with solving specific customer issues. Virtually anyone can get started with CPaaS; no extensive skills or experience required.   
Read More

Tags: MSP

State of the ITSP 2018: Insights for Getting Ahead

Posted by Allison Boccamazzo on September 12, 2018 at 3:27 PM


Communications is core to successful digital transformation, and that means a lot for Internet Telephony Service Providers (ITSPs). In fact, a
2017 benchmarking study from Autotask found that 63% of ITSPs are now managing up to 50% more endpoints than they were in 2015, with a 10% increase in companies working 26 or more projects per year. In a nutshell, business is booming.

ITSPs stand to significantly gain as companies adopt next-gen communications like AI, cloud, and mobility…but only if they play their cards right. At a time of incredible growth opportunity, these providers must get ahead by making the right decisions in terms of product and business model.

Read More

Tags: CPaaS

CPaaS Delivers Customized Communications Without Infrastructure Investment

Posted by Natalie DeCario on September 12, 2018 at 3:14 PM

Communications is critical to any company’s growth. Whether it’s the collaboration of team members on a project or presenting a consistent voice to the public, communications plays an important role in equipping companies to reach their goals. Communications Platform as a Service (CPaaS) is getting a lot of attention because of its ability to update communications without additional infrastructure.

Read More

Tags: Communications, CPaaS

Simple Fixes for Transforming Team Collaboration

Posted by Allison Boccamazzo on September 4, 2018 at 9:03 AM


Today’s world is full of collaboration possibilities, yet still
only 24% of employees feel connected to their peers according to TINYpulse’s “2017 Employee Engagement Report.” This disconnect is significant as companies champion for cultural, behavioral and digital transformation growth.  

So, what’s going on here? Research suggests three common threads for struggling organizations:    

Disconnect between departments: 76% of employees surveyed by TINYpulse say they feel connected to people within their immediate team, but not to other departments. The reason for this is likely due to “app overload,” in which different departments use siloed communication tools to get work done (research estimates this can waste as much as one hour per day per employee). Sustainable growth and transformation requires seamless cross-departmental collaboration using integrated, holistic tools.

Read More

Tags: Collaboration

New Call-to-action

Subscribe to Email Updates

Recent Posts