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5 Things No One Told You About Your VoIP Billing System

Posted by Cherie L. Steffen on July 16, 2015 at 3:38 PM
Cherie L. Steffen

Let’s say you just set up a VoIP billing system for your brand new business. First of all, congratulations! But now what? Do you know everything that it can and should do for you? If you don’t have an in-house expert on the ins and outs of billing, the responsibility may fall upon you to figure it out. But we’re here to help you; we’ll let you in on five things no one told you about your VoIP billing system that you definitely need to know. 

VoIP_Innovations_Hosted_Billing_._VoIP_Innovations_Blog1. Reporting Features…You should have them.

This may sound like the biggest “Captain Obvious” tidbit of information ever, but let’s not overlook the simple things. Yes, you were probably told that you can produce a report, but you may not know the many types that you can create. Are you ready for all of this? Here it goes: Detailed Revenue Report, Taxation Report, Aged Receivable Report, Write Off Report, Deferred Revenue Report, Payment Report, Reconciliation Report, Deposit Report, Credit Report, Top 10 Customer Report (based on Revenue), and more. Phew! That’s a lot. Did you know you could do all of that?

2. You possess the ability to alert your customers.

Let’s be honest. No one likes surprises when it comes to bills—especially your customers. Have you ever been ready to make a purchase, only to get up to the checkout line and realize that your credit card has expired? Not only is it embarrassing, but you’re not able to get the goods you want. Your customers don’t want that embarrassment. The system you have should be able to alert your customers of things such as when their credit card on file has expired, as well as if the account has been suspended, if a bill has to be paid, when an account has run out of funds, etc.

3. Doing it yourself is not just for cooking and crafts.

Your next DIY project can be making modifications to your billing system. The right system for you would most likely be customizable in your capable hands. If you want to alter it based upon the needs of your business that can be done in-house. This saves you money as you wouldn’t have to hire someone from the outside to do it for you.

vi_icon_Tax_Module4. Payments can be in whatever form you’d like.

Your billing system should have the ability to integrate multiple payment options. If you decide that you only want to accept credit cards as a form of payment, that’s your prerogative. But again, other options exist. Automated Clearing House (ACH) transfers can be accepted, as well as wire transfers, Pay Pal, and more. 

5. You can take advantage of the sharing culture of today.

Everyone shares everything these days. Some may even say we overshare. But you can use this to your advantage. No one may tell you this, but some systems allow you to set up a referral program! Your current customers could help you bring in some business!


Knowledge is power. It also helps you run your business more efficiently without any billing snafus. We’ll warn you though; not all VoIP billing systems are created equal and not all of them are like ours. But now, you have more expertise under your belt that should help you save time and money. Billing expert or not, you know that’s a good thing!

Our VoIP Innovations’ BackOffice offers a complete Hosted Billing solution. You have a plethora of options and features to utilize and personalize for your own specific business needs. With our free demo you can explore these features in their entirety.
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Tags: Entrepreneurship, Billing

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