Sangoma acquires VoIP Innovations

Increase Your Revenue With New E911 Call Monitoring Services

Posted by Natalie DeCario on January 21, 2020 at 1:15 PM
Natalie DeCario


Have you been searching for an innovative new service that can increase your revenue? Good news! We just launched the exact service you’re looking for. It’s called E911 Call Monitoring and your end users are going to love it.
 

How It Works

With our new E911 Call Monitoring service, you’re able to add emergency contact names and numbers to your existing 911 enabled locations. If 911 is called from that location, an SMS is sent to all contacts alerting them that an emergency call is in progress. That SMS alert includes the dial-in details that allows the contacts to listen in on the active 911 call. While they are only able to listen to the call, they do have the option of replying to the SMS alert. This creates a group chat between all contacts linked to that location. 

Use Cases

Emergency SMS imageThis service would benefit all types of end users from schools to large office buildings to hotels. Additionally, E911 Call Monitoring is great for end users with elderly or ailing friends or family members. However your end users choose to use the service, they'll have the piece of mind knowing that when a 911 call is made, the right people people will be notified and able to take action quickly.

Testing

We always encourage testing your 911 calls to ensure quality and completion. To do this, you simply dial 933 instead of 911. If you’re testing the service with a number that you’ve enabled with location monitoring, you’ll receive a test SMS showing the call-in details for the fake active emergency call. You’ll also be able to test the group chat functionality by responding to the alert and chatting with other contacts assigned to that location. 

FCC Compliance

In addition to creating a new revenue stream for your business, our E911 Call Monitoring service can help you work towards becoming compliant with Kari's Law and RAY BAUM's Act. These are two new FCC regulations that impact providers of multi-line telephone systems (MLTS).

  • Kari's Law requires MLTS providers to remove all prefixes, such as 8, when dialing 911. It also requires alerts to be sent to a designated person when a 911 call has taken place. The law will go into effect on February 16, 2020. 
  • RAY BAUM's Act requires providers to share specific location information (building, floor, suite, etc.) for the person making the 911 call. Fixed MLTS providers must be compliant by January 2021 and Non-Fixed MLTS providers by January 2022.

For more information on Kari's Law or RAY BAUM's Act, please visit the FCC 911 requirements page or their implementation fact sheet. We also recommend seeking legal counsel to ensure you are taking all the right precautions to become compliant.

Pricing

The E911 Call Monitoring services are easily accessible within the 911 services section in the VoIP Innovations BackOffice. As far as pricing, you are charged a flat monthly fee per location. There is no limit on the amount of locations or contacts within each location that you can add for your end users. 



If you’re an existing VoIP Innovations customer who’s ready to explore this new service, you can view the full documentation here 
and then access the service here. For those who are not yet a customer, contact us today and we’ll get you in touch with one of our telecom experts.  

Contact Us

 

Tags: E911

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