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A Step-by-Step Guide on Porting Toll-Free Numbers

Posted by Allison Boccamazzo on August 15, 2016 at 8:21 AM

This can be a tricky process and, if done wrong, can have severe financial consequences. As we recently covered on our blog, processes like number porting, in which a customer’s fixed or mobile number is reassigned to a new provider, can make the difference between securing a strong bottom line and reaching the end of the line.


With more ways than ever for customers to switch carriers today, it has become vital for ensuring customer satisfaction and overall operational efficiency. If you’re looking to begin this process, here is what you’ll need in order to efficiently do so:

  • A bill copy: This bill copy should be dated within 30 days, as well as show the Toll-Free number you want to port. This is key in order for the new carrier to dispute any jeopardy, as long as the information matches what is on the bill copy. Keep in mind that when you port, there will be no customer service records for the Toll-Free number; all information is solely based on what is on the bill copy.
  • An ink-signed LOA: You will need a letter of authorization (LOA) that is signed in ink by the end user; this is a requirement when porting a Toll-Free number. (Here at VoIP Innovations, when a port request is submitted, the LOA is generated with the submission.)

As long as you are equipped with the right resources and information, you should have no problem. The name of the game is preparation. Remember that if you are inheriting a Toll-Free number from another carrier, it’s always best to know when that carrier is releasing the number; usually, that carrier will remove the number upon release. If the number is removed without proper next steps, it can go down and cause issues for the end user.

Looking for more best practices? Check out these blogs:

Finding a VoIP Provider that Makes Number Porting Easy

Next-generation Number Porting: Three Ways to Upgrade Your Process

Talking with Tapolci: Number Porting


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Tags: Telephony, Telecom

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