Lea Chrisman

Lea Chrisman

Recent Posts

5 Signs You Need to Upgrade Your DIDs

Posted by Lea Chrisman on August 13, 2015 at 1:06 PM

So you have "x" number of customers and "x" number of DIDs (this isn't an algebra lesson, I promise); are those "x" number of customers happy with their "x" number of DIDs? Customer satisfaction is the #1 rule of business, and in the business of VoIP, you keep your end users happy by equipping them with the latest VoIP technology and features.

DIDs + Features + Add-Ons = Happy Customers.

Sorry, I know I said no algebra. 

What if you could make your customers happier? Well, we've come up with a list of things you could be issuing to your customers, and when I say "could be", I mean "should be." You don't want to be selling DIDs to your customers without offering these add-ons... you'll look like you're operating out of the 19th century. Do yourself (and your customers) favor--ponder these 5 questions about possible add-ons:

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Tags: Telephony, VoIP

5 Steps to Disputing a Customer Billing Problem [Infographic]

Posted by Lea Chrisman on August 6, 2015 at 12:42 PM

As our month-long segment on VoIP billing comes to an end, the interns have decided to team up for this final post. We've covered a lot under the automated billing "umbrella" this past month, from a quiz about monitoring sales to a video about billing alerts. Today, we're going to tell you how to solve, end, terminate, and say "na-na-na-na, hey, hey, hey, goodbyyye" to a customer billing problem. Check out the infographic below that Cody made!

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Tags: Entrepreneurship, Billing

Your VoIP Billing System: Secrets to Scalability and Integration

Posted by Lea Chrisman on July 30, 2015 at 9:30 AM

Throughout the month of July, our team here at VoIP Innovations has been focused on informing you about automation and many other features that should be included in a VoIP Hosted Billing System. The train doesn’t stop there; today I’m going to explain to you a bit about scalability and integration. These are two of the major players in a successful VoIP billing system, but what makes them so important?

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Tags: Entrepreneurship, Billing

Why Worry About Automated Billing Alerts?

Posted by Lea Chrisman on July 23, 2015 at 11:50 AM

Your phone is on the table 5 feet away from you and it starts to vibrate. You immediately check to see why. Oh, it's just a text from Mary down the street. Her cat ran away...again.

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Tags: Entrepreneurship, Billing

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