Today we're wrapping up the 2018 TADHack Global Hackathon! Congrats to the organizers, our co-sponsor, and the participants for making this another successful hackathon. There were over 3,000 participants and through their hard work over the weekend the teams were able to complete over 100 hacks.
The teams built solutions that ranged from a smart motorcycle rider airbag and jacket, to an encrypted prescription service, to an SMS notification system that monitors humidity, temperature, movement, and noise. Though all of the hacks were unique and well designed, there could only be a few winners.
We chose Global Winners as well as Location Winners for South Florida. Our decision was based on the creativity, innovation, and real world application of their solutions. We're proud to say that these services were all built using our Apidaze communications APIs. Be sure to check the links to watch the pitch videos for each solution.
We are pleased to announce a new strategic partnership with KPN, a leading Dutch telecommunications company and IT service provider. As a result of this partnership, our CPaaS product, Apidaze, is featured in the KPN API Store. KPN customers in the Netherlands can access Apidaze products such as voice, SMS, and WebRTC to help them harness the power of programmable communications in their business operations.
Our Apidaze product enables users to create custom communications solutions by utilizing simple APIs for voice, SMS, and WebRTC. Apidaze Voice is the first Apidaze API that KPN brought to market. Developing communications solutions with Apidaze Voice lets KPN customers go to market quicker and with more innovative voice services for a wide range of applications.
Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.
Communications technology is a priority at any enterprise, but often determining whether to focus on internal communications or the customer’s experience is a challenge. Collaborative tools for employees can allow for innovation and productivity improvements, but it’s also critical to present a consistent message to customers. Many enterprises are using a strategy that combines Unified Communications as a Service (UCaaS) with Communications Platform as a Service (CPaaS).
Communications is critical to any company’s growth. Whether it’s the collaboration of team members on a project or presenting a consistent voice to the public, communications plays an important role in equipping companies to reach their goals. Communications Platform as a Service (CPaaS) is getting a lot of attention because of its ability to update communications without additional infrastructure.
In the call center, nothing is more important than providing an excellent customer experience. Communications Platform as a Service (CPaaS) is a solution that offers great benefit when it comes to customer service. CPaaS makes it possible to securely gather data on customer preferences and to use the data gathered to create a more seamless customer experience. This infographic explains how CPaaS truly enhances your ability to provide better call center customer service. Learn what you need to know about CPaaS, as well as how to get started with it in your call center.
The whole concept of “as a Service” has been around so long now, there's actually a blanket term used to describe “anything as a Service”: XaaS. There are plenty of aaS variants, and one of the newest is CPaaS, or Communications Platform as a Service. It may be new, but it has a fairly deep history, and the potential value for its end users is surprisingly robust. Understanding the history of CPaaS, as well as its likely future, will give its current and potential users much more insight into how this technology can improve everyday operations.
Voiply provides simple and reliable phone solutions to businesses that are smart, ambitious, and building for the future. They’ve been part of the VoIP Innovations (VI) tribe since 2016 and have been making waves in their space ever since. The challenge that they were presented with recently was finding an SMS API provider that allowed them to integrate programmable SMS and traditional hosted PBX into one SMS app.
They were happy to discover that Apidaze, our programmable telco solution, is capable of doing exactly what they needed. By utilizing our communication APIs, they were able to create an SMS app called Voiply Online. The app allows for real-time business SMS communication with integrations for gmail/exchange contacts and Trello for AI auto response capability.
These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).