Communications is critical to any company’s growth. Whether it’s the collaboration of team members on a project or presenting a consistent voice to the public, communications plays an important role in equipping companies to reach their goals. Communications Platform as a Service (CPaaS) is getting a lot of attention because of its ability to update communications without additional infrastructure.
In the call center, nothing is more important than providing an excellent customer experience. Communications Platform as a Service (CPaaS) is a solution that offers great benefit when it comes to customer service. CPaaS makes it possible to securely gather data on customer preferences and to use the data gathered to create a more seamless customer experience. This infographic explains how CPaaS truly enhances your ability to provide better call center customer service. Learn what you need to know about CPaaS, as well as how to get started with it in your call center.
The whole concept of “as a Service” has been around so long now, there's actually a blanket term used to describe “anything as a Service”: XaaS. There are plenty of aaS variants, and one of the newest is CPaaS, or Communications Platform as a Service. It may be new, but it has a fairly deep history, and the potential value for its end users is surprisingly robust. Understanding the history of CPaaS, as well as its likely future, will give its current and potential users much more insight into how this technology can improve everyday operations.
Voiply provides simple and reliable phone solutions to businesses that are smart, ambitious, and building for the future. They’ve been part of the VoIP Innovations (VI) tribe since 2016 and have been making waves in their space ever since. The challenge that they were presented with recently was finding an SMS API provider that allowed them to integrate programmable SMS and traditional hosted PBX into one SMS app.
They were happy to discover that Apidaze, our programmable telco solution, is capable of doing exactly what they needed. By utilizing our communication APIs, they were able to create an SMS app called Voiply Online. The app allows for real-time business SMS communication with integrations for gmail/exchange contacts and Trello for AI auto response capability.
These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).
Small- and mid-size business (SMB) owners wear a lot of different hats, and rarely do they enthusiastically embrace that of the digital transformation visionary. Navigating the many cloud tools available for improving productivity, streamlining processes and improving the customer experience requires not only expertise, but also time and resources.
We're happy to announce that we've expanded our International DID footprint and released more competitive pricing!
We’ll be at TADHack-Mini Orlando on March 10-11, 2018, will we see you there!
If you’re unsure what TADHack-Mini is, let us fill you in. It’s a hackathon where people from all backgrounds gather to work on software related projects that focus on programmable telecoms. The event encourages attendees to learn, share and code with different groups of people to gain a deeper understanding of the industry we’re in.
Have you heard? We’re going to be showcasing our new Programmable Numbers Platform and Applications Showroom at Enterprise Connect on March 12-14, 2018 at Gaylord Palms Resort and Convention Center, Orlando, Florida! Enterprise Connect is a world-class event designed to help technology and business leaders make the best decisions possible about migrating, designing and implementing the right communications and collaboration products, services, software and architecture for their enterprise. Meet us there at booth 839 to learn more about our strategy for CPaaS and Programmable Telecoms.