Natalie DeCario

Natalie DeCario
Natalie DeCario is the Marketing Manager at VoIP Innovations. You can catch her either rambling about the hot topics in communications solutions or planning her next great Halloween costume.
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Recent Posts

A Comparison Between UCaaS and CPaaS

Posted by Natalie DeCario on February 11, 2019 at 6:00 AM

If your phone system contract is up for renewal, it’s likely a good time for you to consider a migration to cloud communications. There are a lot of technologies through voice over internet protocol (VoIP) that make accessing calls over the internet an affordable alternative to traditional, landline options. Two of the considerations you’ll want to include in your exploration are unified communications as a service (UCaaS) and communications platform as a service (CPaaS).

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Tags: UCaaS, CPaaS, API, Enterprise

Everything you need to know about the VoIP Innovations Showroom in one video!

Posted by Natalie DeCario on February 4, 2019 at 12:52 PM

 

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Tags: Showroom, CPaaS, Reseller, Developer, API

How WebRTC Is Powering Customer Engagement

Posted by Natalie DeCario on January 28, 2019 at 6:00 AM

Web real-time communications (WebRTC) is transforming how the enterprise fosters customer engagement. And because customer experiences are driving their overall satisfaction with a particular business, improved customer engagement means there's an opportunity to assist customers with any challenges. Furthermore, enterprises are equipped to understand customer preferences and the drive in higher sales numbers.

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Tags: WebRTC, Contact Center, Enterprise, Video Conferencing

[Infographic] What MSPs Should Look for in a CPaaS Provider

Posted by Natalie DeCario on January 25, 2019 at 6:00 AM


With the rise of the cloud and all its advantages, more enterprises are looking to benefit from services such as communications platform as a service (CPaaS) solutions. However, as an MSP, it's important to make the right recommendations about CPaaS solutions for your customers. If you're currently evaluating CPaaS providers or have yet to begin, discover five key qualities to look for in this blog. From programmable services to automation to enhanced control and more, the right CPaaS solution will ensure your customers get the service they need. And if you're ready to learn more, contact VoIP Innovations to discover our CPaaS offerings, including Apidaze.

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Tags: CPaaS, Communications, Apidaze

We're Hiring! Want to Join Our Team?

Posted by Natalie DeCario on January 21, 2019 at 1:03 PM


Our company is positioned for some serious growth this year! To keep up with the demand, we need to bring on some additional team members. All positions will be based in our Pittsburgh, PA office. If you have questions about any of the openings, please contact us today at +1 412-347-0109. We look forward to meeting you!

  • Inside Sales Rep

    • Seeking a high energy inside sales and business development talent in Pittsburgh. VoIP Innovations is a leading provider of telecom and SIP trunking services to service providers, MSPs, VARs, contact centers, and enterprises. The Inside Sales Business Development Representatives we are looking for will be ambitious professionals who will sell software and telecommunications services to customers across the world. Read the full description or apply here. >>

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Tags: VI News

We'll be at ITEXPO 2019. Will you?

Posted by Natalie DeCario on January 16, 2019 at 9:51 AM


ITEXPO is the first of many events we have planned in 2019. Are you attending? If so, we'd love to meet up and talk about how VI can potentially help you reduce costs, add additional revenue streams, and more. Here's a quick overview of our offering:

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Tags: ITEXPO, CPaaS, Telecom, Showroom

Introducing International Fraud Protection

Posted by Natalie DeCario on January 14, 2019 at 9:38 AM


We all understand the risks associated with conducting international business. Fraud is prevalent in our space and we’re constantly looking for ways to fight it. One way we’re tackling this issue is by introducing a new service for our customers:
International Fraud Protection.

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Tags: Fraud

Combining CPaaS and UCaaS Provides the Edge You Need

Posted by Natalie DeCario on January 14, 2019 at 6:00 AM

As with any technology cycle, providing Unified Communications as a Service (UCaaS) is becoming a challenge in terms of differentiating yourself from other providers. The solutions offered may be identical and delivered at a fairly standard price. You try to attract customers on service and reliability, but your competitors are taking the same approach. In order to gain new business, you either have to give up your margin or differentiate yourself somehow. 

If you want to stand out from other providers, offer Communications Platform as a Service (CPaaS) to customers. Combining CPaaS and UCaaS offers a truly integrated solution and provides value to enterprises.

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Tags: CPaaS, UCaaS

Thailand Numbers Now Available at VoIP Innovations!

Posted by Natalie DeCario on December 18, 2018 at 1:49 PM


Our international origination footprint has just expanded into Thailand! Our coverage has grown tremendously in 2018 and we’re excited to continue that growth in 2019.

Below are the supported Thai cities. Please note that porting is not yet available for these numbers.

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Tags: International

Software Platforms Lead to the Evolution of the Contact Center

Posted by Natalie DeCario on December 17, 2018 at 6:00 AM

While contact centers are accessing new options for software through Software as a Service (SaaS), reducing costs and adding scalability, some of the fundamentals of software have remained the same. The cloud hasn’t changed the limitation of software in that once a developer puts certain features in place, it affects the solution’s uses far into the future.

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Tags: Contact Center, SaaS

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