Natalie DeCario

Natalie DeCario
Natalie DeCario is the Marketing Manager at VoIP Innovations. You can catch her either rambling about the hot topics in communications solutions or planning her next great Halloween costume.
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Recent Posts

2018 TADHack Global Recap

Posted by Natalie DeCario on October 15, 2018 at 12:30 PM


Today we're wrapping up the 2018 TADHack Global Hackathon! Congrats to the organizers, our co-sponsor, and the participants for making this another successful hackathon. There were over 3,000 participants and through their hard work over the weekend the teams were able to complete over 100 hacks. 

The teams built solutions that ranged from a smart motorcycle rider airbag and jacket, to an encrypted prescription service, to an SMS notification system that monitors humidity, temperature, movement, and noise. Though all of the hacks were unique and well designed, there could only be a few winners. 

We chose Global Winners as well as Location Winners for South Florida. Our decision was based on the creativity, innovation, and real world application of their solutions. We're proud to say that these services were all built using our Apidaze communications APIs. Be sure to check the links to watch the pitch videos for each solution.

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Tags: Apidaze

KPN Partners With VoIP Innovations to Deliver API Enabled Programmable Telco

Posted by Natalie DeCario on October 11, 2018 at 9:43 AM


We are pleased to announce a new strategic partnership with KPN, a leading Dutch telecommunications company and IT service provider. As a result of this partnership, our CPaaS product, Apidaze, is featured in the KPN API Store. KPN customers in the Netherlands can access Apidaze products such as voice, SMS, and WebRTC to help them harness the power of programmable communications in their business operations.


Our 
Apidaze product 
enables users to create custom communications solutions by utilizing simple APIs for voice, SMS, and WebRTC. Apidaze Voice is the first Apidaze API that KPN brought to market. Developing communications solutions with Apidaze Voice lets KPN customers go to market quicker and with more innovative voice services for a wide range of applications.

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Tags: Apidaze

Expanding The Role of AI in the Contact Center

Posted by Natalie DeCario on October 8, 2018 at 6:00 AM

Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.

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Tags: Communications, Digital Transformation, Auto Attendants

Why Enterprises are Combining UCaaS With CPaaS

Posted by Natalie DeCario on September 26, 2018 at 6:00 AM

Communications technology is a priority at any enterprise, but often determining whether to focus on internal communications or the customer’s experience is a challenge. Collaborative tools for employees can allow for innovation and productivity improvements, but it’s also critical to present a consistent message to customers. Many enterprises are using a strategy that combines Unified Communications as a Service (UCaaS) with Communications Platform as a Service (CPaaS).

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Tags: CPaaS

CPaaS Delivers Customized Communications Without Infrastructure Investment

Posted by Natalie DeCario on September 12, 2018 at 3:14 PM

Communications is critical to any company’s growth. Whether it’s the collaboration of team members on a project or presenting a consistent voice to the public, communications plays an important role in equipping companies to reach their goals. Communications Platform as a Service (CPaaS) is getting a lot of attention because of its ability to update communications without additional infrastructure.

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Tags: CPaaS, Communications

[Infographic] Four Brilliant Ways to Enhance Call Center Customer Service with CPaaS

Posted by Natalie DeCario on August 28, 2018 at 2:11 PM


In the call center, nothing is more important than providing an excellent customer experience. Communications Platform as a Service (CPaaS) is a solution that offers great benefit when it comes to customer service. CPaaS makes it possible to securely gather data on customer preferences and to use the data gathered to create a more seamless customer experience. This infographic explains how CPaaS truly enhances your ability to provide better call center customer service. Learn what you need to know about CPaaS, as well as how to get started with it in your call center. 

 

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Tags: CPaaS, Cyber Security, Communications

CPaaS 101: What It Is, and Why You Need It

Posted by Natalie DeCario on August 20, 2018 at 5:20 PM


The whole concept of “as a Service” has been around so long now, there's actually a blanket term used to describe “anything as a Service”: XaaS. There are plenty of aaS variants, and one of the newest is CPaaS, or Communications Platform as a Service. It may be new, but it has a fairly deep history, and the potential value for its end users is surprisingly robust. Understanding the history of CPaaS, as well as its likely future, will give its current and potential users much more insight into how this technology can improve everyday operations.

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Tags: CPaaS

Voiply Leverages Apidaze to Create Unrivaled SMS App, Voiply Online

Posted by Natalie DeCario on August 14, 2018 at 10:38 AM


Voiply
provides simple and reliable phone solutions to businesses that are smart, ambitious, and building for the future. They’ve been part of the VoIP Innovations (VI) tribe since 2016 and have been making waves in their space ever since. The challenge that they were presented with recently was finding an SMS API provider that allowed them to integrate programmable SMS and traditional hosted PBX into one SMS app.

They were happy to discover that Apidaze, our programmable telco solution, is capable of doing exactly what they needed. By utilizing our communication APIs, they were able to create an SMS app called Voiply Online. The app allows for real-time business SMS communication with integrations for gmail/exchange contacts and Trello for AI auto response capability.

Before using Apidaze, they had been unsuccessful in finding a complete text messaging solution anywhere else in the market that allowed both programmable SMS and hosted PBX enablement.
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Tags: CPaaS

Call Centers: Get CPaaS in Your Corner

Posted by Natalie DeCario on August 6, 2018 at 6:00 AM


These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).

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Tags: CPaaS, Cyber Security

Integrating Enterprise Communications With Software

Posted by Natalie DeCario on July 16, 2018 at 6:00 AM
Smartphones have cultivated in users a taste for a cohesive, integrated experience, and innovations continue to test whether or not this taste can ever be satisfied. Enterprise communications is experiencing a trend that follows this path, with applications increasingly integrating communications tools right into their workflow features.
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Tags: Communications, Software, Enterprise, Collaboration

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