Natalie DeCario

Natalie DeCario
Natalie DeCario is the Marketing Manager at VoIP Innovations. You can catch her either rambling about the hot topics in communications solutions or planning her next great Halloween costume.
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Recent Posts

VoIP Innovations Porting Receives 90 Net Promoter Score

Posted by Natalie DeCario on April 24, 2019 at 11:33 AM


We take customer service very seriously at VoIP Innovations and have a team that's able to support our customers 24/7. One way that we measure customer service success is through Net Promoter Scores, a brief survey that's sent to customers after they complete a LNP with our Porting Team.

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Tags: Provisioning, VI News, porting

Looking for True 800 Toll-Free Numbers? We Have them!

Posted by Natalie DeCario on April 22, 2019 at 10:33 AM


True 800 Toll-Free numbers can be hard to come by due to their popularity. What’s more frustrating is that 800 vanity numbers (ex: 1-800-MYTELCO) can be even harder to find. Due to the lack of availability in 800 numbers, 888, 877, 866, and other area codes have been introduced over the past few years. These additional area codes provide a practical solution to the 800 number shortage, but that doesn’t mean the 800 numbers are any less desirable.

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Tags: Toll-Free

New Tax Exemption Tool In Time for Tax Day

Posted by Natalie DeCario on April 15, 2019 at 10:16 AM


Taxes aren't exciting. No one likes them, except for maybe accountants. But taxes are a necessary part of any business, and we've just released a new tool to make them more manageable.

Our new Tax Exemption tool allows you to select the state(s) you wish to file in instead of receiving a zip file full of forms. Current customers can get to this tool right in their BackOffice account by going to Billing > Tax Exemptions. On this page, select Federal Tax Exemption, if you need it, choose your state(s), and then generate your forms.

Once you get those forms, fill them out, and resubmit them. It's a straightforward process that's designed to make tax exemptions a little less of a headache for you.

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Tags: Taxes and Fees, Back Office, VI News

TADHack-mini 2019: Inventive Use Cases for Voice, SMS, and WebRTC

Posted by Natalie DeCario on March 18, 2019 at 11:36 AM


Yesterday we completed another fantastic TADHack-mini event in Orlando, Florida. The event began Saturday morning and wrapped up Sunday with pitches and awards. There were seven participating teams this year and four of them utilized our CPaaS product, Apidaze.

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Tags: CPaaS, Apidaze, REST API, Programmable Telco

How WebRTC Equips Your Contact Center

Posted by Natalie DeCario on February 25, 2019 at 6:00 AM

Web Real-Time Communication (WebRTC) is a set of features within unified communications (UC) that offers new capabilities to your contact center. It is a technology that expands communications to offer customers the ability to simply click a button when they want to speak directly to a service agent when logged onto an application or when browsing your website.

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Tags: WebRTC, Contact Center, UCaaS

We just rolled out Virtual CLEC capabilities enabling CPaaS and SIP Trunking with our own numbering ranges!

Posted by Natalie DeCario on February 19, 2019 at 11:42 AM


VoIP Innovations (VI) is proud to announce that it has become a virtual competitive local exchange carrier (CLEC). For over 10 years, VI has provided customers with comprehensive and transparent choices across a range of voice networks. As a virtual CLEC, VoIP Innovations can now provide its own network when delivering CPaaS (communications platform as a service) and SIP Trunking solutions. VI numbers have the lowest cost, offer rapid porting, and support all premium VI services.

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Tags: Telephony, VoIP, ITSP, CLEC

A Comparison Between UCaaS and CPaaS

Posted by Natalie DeCario on February 11, 2019 at 6:00 AM

If your phone system contract is up for renewal, it’s likely a good time for you to consider a migration to cloud communications. There are a lot of technologies through voice over internet protocol (VoIP) that make accessing calls over the internet an affordable alternative to traditional, landline options. Two of the considerations you’ll want to include in your exploration are unified communications as a service (UCaaS) and communications platform as a service (CPaaS).

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Tags: Enterprise, CPaaS, API, UCaaS

Everything you need to know about the VoIP Innovations Showroom in one video!

Posted by Natalie DeCario on February 4, 2019 at 12:52 PM
 
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Tags: CPaaS, API, Showroom, Reseller, Developer

How WebRTC Is Powering Customer Engagement

Posted by Natalie DeCario on January 28, 2019 at 6:00 AM

Web real-time communications (WebRTC) is transforming how the enterprise fosters customer engagement. And because customer experiences are driving their overall satisfaction with a particular business, improved customer engagement means there's an opportunity to assist customers with any challenges. Furthermore, enterprises are equipped to understand customer preferences and the drive in higher sales numbers.

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Tags: Video Conferencing, Enterprise, WebRTC, Contact Center

[Infographic] What MSPs Should Look for in a CPaaS Provider

Posted by Natalie DeCario on January 25, 2019 at 6:00 AM


With the rise of the cloud and all its advantages, more enterprises are looking to benefit from services such as communications platform as a service (CPaaS) solutions. However, as an MSP, it's important to make the right recommendations about CPaaS solutions for your customers. If you're currently evaluating CPaaS providers or have yet to begin, discover five key qualities to look for in this blog. From programmable services to automation to enhanced control and more, the right CPaaS solution will ensure your customers get the service they need. And if you're ready to learn more, contact VoIP Innovations to discover our CPaaS offerings, including Apidaze.

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Tags: Communications, CPaaS, Apidaze

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