Web real-time communications (WebRTC) is transforming how the enterprise fosters customer engagement. And because customer experiences are driving their overall satisfaction with a particular business, improved customer engagement means there's an opportunity to assist customers with any challenges. Furthermore, enterprises are equipped to understand customer preferences and the drive in higher sales numbers.
With the rise of the cloud and all its advantages, more enterprises are looking to benefit from services such as communications platform as a service (CPaaS) solutions. However, as an MSP, it's important to make the right recommendations about CPaaS solutions for your customers. If you're currently evaluating CPaaS providers or have yet to begin, discover five key qualities to look for in this blog. From programmable services to automation to enhanced control and more, the right CPaaS solution will ensure your customers get the service they need. And if you're ready to learn more, contact VoIP Innovations to discover our CPaaS offerings, including Apidaze.
Our company is positioned for some serious growth this year! To keep up with the demand, we need to bring on some additional team members. All positions will be based in our Pittsburgh, PA office. If you have questions about any of the openings, please contact us today at +1 412-347-0109. We look forward to meeting you!
Seeking a high energy inside sales and business development talent in Pittsburgh. VoIP Innovations is a leading provider of telecom and SIP trunking services to service providers, MSPs, VARs, contact centers, and enterprises. The Inside Sales Business Development Representatives we are looking for will be ambitious professionals who will sell software and telecommunications services to customers across the world. Read the full description or apply here. >>
Tags: VI News
ITEXPO is the first of many events we have planned in 2019. Are you attending? If so, we'd love to meet up and talk about how VI can potentially help you reduce costs, add additional revenue streams, and more. Here's a quick overview of our offering:
We all understand the risks associated with conducting international business. Fraud is prevalent in our space and we’re constantly looking for ways to fight it. One way we’re tackling this issue is by introducing a new service for our customers: International Fraud Protection.
As with any technology cycle, providing Unified Communications as a Service (UCaaS) is becoming a challenge in terms of differentiating yourself from other providers. The solutions offered may be identical and delivered at a fairly standard price. You try to attract customers on service and reliability, but your competitors are taking the same approach. In order to gain new business, you either have to give up your margin or differentiate yourself somehow.
If you want to stand out from other providers, offer Communications Platform as a Service (CPaaS) to customers. Combining CPaaS and UCaaS offers a truly integrated solution and provides value to enterprises.
Our international origination footprint has just expanded into Thailand! Our coverage has grown tremendously in 2018 and we’re excited to continue that growth in 2019.
Below are the supported Thai cities. Please note that porting is not yet available for these numbers.
While contact centers are accessing new options for software through Software as a Service (SaaS), reducing costs and adding scalability, some of the fundamentals of software have remained the same. The cloud hasn’t changed the limitation of software in that once a developer puts certain features in place, it affects the solution’s uses far into the future.
Voice over Internet Protocol (VoIP) continues to gain momentum as legacy phone branch exchange (PBX) contracts run out and business owners realize the cost savings and features available through VoIP. As the year draws to a close, it’s a good idea to look ahead to the emerging technology that will shape VoIP installations in 2019, including Communications Platform as a Service (CPaaS) and Web Real Time Communications (WebRTC) – largely empowered through application programming interfaces (APIs).