We take customer service very seriously at VoIP Innovations and have a team that's able to support our customers 24/7. One way that we measure customer service success is through Net Promoter Scores, a brief survey that's sent to customers after they complete a LNP with our Porting Team.
True 800 Toll-Free numbers can be hard to come by due to their popularity. What’s more frustrating is that 800 vanity numbers (ex: 1-800-MYTELCO) can be even harder to find. Due to the lack of availability in 800 numbers, 888, 877, 866, and other area codes have been introduced over the past few years. These additional area codes provide a practical solution to the 800 number shortage, but that doesn’t mean the 800 numbers are any less desirable.
Taxes aren't exciting. No one likes them, except for maybe accountants. But taxes are a necessary part of any business, and we've just released a new tool to make them more manageable.
Our new Tax Exemption tool allows you to select the state(s) you wish to file in instead of receiving a zip file full of forms. Current customers can get to this tool right in their BackOffice account by going to Billing > Tax Exemptions. On this page, select Federal Tax Exemption, if you need it, choose your state(s), and then generate your forms.
Once you get those forms, fill them out, and resubmit them. It's a straightforward process that's designed to make tax exemptions a little less of a headache for you.
Yesterday we completed another fantastic TADHack-mini event in Orlando, Florida. The event began Saturday morning and wrapped up Sunday with pitches and awards. There were seven participating teams this year and four of them utilized our CPaaS product, Apidaze.
Web Real-Time Communication (WebRTC) is a set of features within unified communications (UC) that offers new capabilities to your contact center. It is a technology that expands communications to offer customers the ability to simply click a button when they want to speak directly to a service agent when logged onto an application or when browsing your website.
VoIP Innovations (VI) is proud to announce that it has become a virtual competitive local exchange carrier (CLEC). For over 10 years, VI has provided customers with comprehensive and transparent choices across a range of voice networks. As a virtual CLEC, VoIP Innovations can now provide its own network when delivering CPaaS (communications platform as a service) and SIP Trunking solutions. VI numbers have the lowest cost, offer rapid porting, and support all premium VI services.
If your phone system contract is up for renewal, it’s likely a good time for you to consider a migration to cloud communications. There are a lot of technologies through voice over internet protocol (VoIP) that make accessing calls over the internet an affordable alternative to traditional, landline options. Two of the considerations you’ll want to include in your exploration are unified communications as a service (UCaaS) and communications platform as a service (CPaaS).
Web real-time communications (WebRTC) is transforming how the enterprise fosters customer engagement. And because customer experiences are driving their overall satisfaction with a particular business, improved customer engagement means there's an opportunity to assist customers with any challenges. Furthermore, enterprises are equipped to understand customer preferences and the drive in higher sales numbers.
With the rise of the cloud and all its advantages, more enterprises are looking to benefit from services such as communications platform as a service (CPaaS) solutions. However, as an MSP, it's important to make the right recommendations about CPaaS solutions for your customers. If you're currently evaluating CPaaS providers or have yet to begin, discover five key qualities to look for in this blog. From programmable services to automation to enhanced control and more, the right CPaaS solution will ensure your customers get the service they need. And if you're ready to learn more, contact VoIP Innovations to discover our CPaaS offerings, including Apidaze.