While contact centers are accessing new options for software through Software as a Service (SaaS), reducing costs and adding scalability, some of the fundamentals of software have remained the same. The cloud hasn’t changed the limitation of software in that once a developer puts certain features in place, it affects the solution’s uses far into the future.
Voice over Internet Protocol (VoIP) continues to gain momentum as legacy phone branch exchange (PBX) contracts run out and business owners realize the cost savings and features available through VoIP. As the year draws to a close, it’s a good idea to look ahead to the emerging technology that will shape VoIP installations in 2019, including Communications Platform as a Service (CPaaS) and Web Real Time Communications (WebRTC) – largely empowered through application programming interfaces (APIs).
IT professionals dedicate a lot of energy to security, creating business continuity plans that include extensive attention to the network, endpoint security and recovering data in the event of a breach. It’s become evident that one area is often overlooked in security strategies: web application vulnerabilities.
TADSummit kicks off tomorrow and we're here to tell you about the amazing new product we'll be unveiling. TADSummit is one of the leading programmable telecom events across the globe. It brings together practitioners who live and breathe telecom. There will be panel discussions, live demonstrations, and plenty of opportunities to connect and share ideas with people in all industries from everywhere in the world.
You read that title correctly! We want to give you two months* free of porting fees, activation fees, and MRCs (monthly recurring costs) when you port in 5,000 or more DIDs. You're only responsible for the usage** that your numbers generate.
If you have Toll-Free origination services then you need to keep reading. We’re here to tell you that we can reduce your costs if you have a high volume of traffic. Move your Toll-Free numbers to our network and we’ll give you a low, flat rate on the usage!
Traditionally, upgrading communications meant the purchasing of new hardware, with an updated set of features. It’s likely that some of those features were critical to your upgrade while others went unused. The choice of a phone system was critical, because it required a sizable capital investment. Today, with the introduction of Communications Platform as a Service (CPaaS), a cloud solution offers a communications upgrade that is flexible and agile, while supporting an increasingly mobile staff.
Today we're wrapping up the 2018 TADHack Global Hackathon! Congrats to the organizers, our co-sponsor, and the participants for making this another successful hackathon. There were over 3,000 participants and through their hard work over the weekend the teams were able to complete over 100 hacks.
The teams built solutions that ranged from a smart motorcycle rider airbag and jacket, to an encrypted prescription service, to an SMS notification system that monitors humidity, temperature, movement, and noise. Though all of the hacks were unique and well designed, there could only be a few winners.
We chose Global Winners as well as Location Winners for South Florida. Our decision was based on the creativity, innovation, and real world application of their solutions. We're proud to say that these services were all built using our Apidaze communications APIs. Be sure to check the links to watch the pitch videos for each solution.
We are pleased to announce a new strategic partnership with KPN, a leading Dutch telecommunications company and IT service provider. As a result of this partnership, our CPaaS product, Apidaze, is featured in the KPN API Store. KPN customers in the Netherlands can access Apidaze products such as voice, SMS, and WebRTC to help them harness the power of programmable communications in their business operations.
Our Apidaze product enables users to create custom communications solutions by utilizing simple APIs for voice, SMS, and WebRTC. Apidaze Voice is the first Apidaze API that KPN brought to market. Developing communications solutions with Apidaze Voice lets KPN customers go to market quicker and with more innovative voice services for a wide range of applications.
Artificial Intelligence (AI) in the contact center hasn’t always been known for its user-friendliness. From a computer that always thinks you’re saying “refill prescription” when you’re really saying, “cancel prescription” to one that leads you through multiple questions before it recognizes that you are, indeed, the cardholder on your Nordstrom account, the benefits from AI have often been unappreciated by consumers and end users.