Don’t Worry: Artificial Intelligence Will Boost Jobs and Economies

Posted by Allison Boccamazzo on May 24, 2018 9:53:00 AM

If research shows us anything, it’s that we’re only getting started with artificial intelligence (AI):

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Inspiring Chatbot Solutions Improving the World Around Us

Posted by Allison Boccamazzo on May 15, 2018 2:32:00 PM

80% of companies say they already use or plan to use chatbots by 2020 for a number of different purposes like marketing, sales and customer service. But let’s not forget that the technology goes far beyond business-to-consumer initiatives. In many ways, chatbots are enabling everyday people to do more and be more.

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VoIP Innovations Expands International DID Footprint

Posted by Natalie DeCario on May 7, 2018 8:30:00 AM

We're happy to announce that we've expanded our International DID footprint and released more competitive pricing!

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Six Ways You Constantly Use AI Without Knowing It

Posted by Allison Boccamazzo on May 4, 2018 11:19:00 AM

We now live in a world defined by proactive communications and anticipatory engagement. Having the right information at the right time is no longer good enough; customers want the brands they love to know them in and out, even better than they know themselves. In fact, by 2020 it’s expected that 57% of customers will depend on companies to know what they need before they ask for anything. As a result, artificial intelligence (AI) has emerged as a key way for companies to transform the customer experience.

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Five Incredible Ways Chatbots Are Being Used to Transform CX

Posted by Allison Boccamazzo on Apr 25, 2018 3:30:00 PM

By 2021, it’s expected that companies will spend more per year on chatbot creation than traditional mobile app development. In fact, Microsoft CEO Satya Nadella declared in 2016 that “bots are the new apps.” Now more than ever, customers demand faster access to services, information and answers and companies are rising to the challenge by embedding custom communications into apps and services to create a contextual chatbot solution.    

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Spring Cleaning for UCaaS Businesses in Under 5 Minutes

Posted by Allison Boccamazzo on Apr 17, 2018 9:19:00 AM

Two-thirds of Americans partook in spring cleaning last year, yet 54% admitted it was hard to get motivated and figure out where to begin. Does this sound familiar for your business?

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A Cut Above the REST: Using APIs to Your Advantage

Posted by Allison Boccamazzo on Apr 5, 2018 2:02:00 PM

The representational state transfer (REST) API has emerged over the years to become a critical Web development tool for innovating UX, CX and more. The REST API is simply one of many ways to interconnect computer systems, and there are thousands available for use. Consider, for example, the WordPress REST API or Facebook’s GRAPH API.

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The Big List of CPaaS Ideas You’ve Been Looking For

Posted by Allison Boccamazzo on Mar 27, 2018 10:03:00 AM

Looking to identify unique new revenue streams? Foster more innovative partnerships? Better differentiate? If so, you’ve probably already heard of Communications Platform-as-a-Service (if not, click here). Companies are adopting the technology in droves to reimagine business outcomes and service possibilities.

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CPaaS by the Numbers: Statistics You Should Know

Posted by Allison Boccamazzo on Mar 23, 2018 3:06:00 PM

Walgreens. Foursquare. Pitney Bowes. Ticketmaster. These are just a few of today’s top brands enabling third-party developers to flexibly build communication applications to dynamically drive business. This development is made possible using Communications Platform-as-a-Service (CPaaS), a cloud-based platform that enables developers (or anyone, for that matter) to embed real-time communication features like voice, video and chat directly into apps using open software development kits (SDKs) and application programming interfaces (APIs).

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The Sales Discovery: Positioning Your Pitch

Posted by Stuart Preston on Mar 16, 2018 12:22:16 PM

The ‘Discovery’ is the most important step in your VoIP sales process, and it is often the most taken for granted. Sales Discovery is so vital because it sets up every other step for success: The Demo, the Proposal, and the Close. A good discovery will position your entire pitch to help the prospect understand why they need to buy from you. It will position your pitch’s strengths against any competition involved. The result will be a higher close rate and a higher contract value on your proposals, both of which add up to more business. If you're interested in learning how to measure the results of your efforts, check out our Webinar on Building your Sales Dashboard.

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