Integrating Enterprise Communications With Software

Posted by Natalie DeCario on Jul 16, 2018 6:00:00 AM
Smartphones have cultivated in users a taste for a cohesive, integrated experience, and innovations continue to test whether or not this taste can ever be satisfied. Enterprise communications is experiencing a trend that follows this path, with applications increasingly integrating communications tools right into their workflow features.
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Tags: Communications, Enterprise, collaboration, Software

Deep Learning: What It is, How It’s Used and Why It’s Important

Posted by Allison Boccamazzo on Jul 12, 2018 2:11:00 PM


Artificial Intelligence (AI) ranks within the top three technologies to drive business transformation over the next two years. It has the potential to increase corporate probability in 16 industries by an average 38% by 2035. Already, 80% of companies have some form of AI in production today.

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Why MSPs Play an Important Role in Digital Transformation for SMBs

Posted by Natalie DeCario on Jul 3, 2018 1:45:39 PM

Small- and mid-size business (SMB) owners wear a lot of different hats, and rarely do they enthusiastically embrace that of the digital transformation visionary. Navigating the many cloud tools available for improving productivity, streamlining processes and improving the customer experience requires not only expertise, but also time and resources.

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Tags: Small Business, MSP, SMB, Digital Transformation, Business Continuity, Managed Service Provider

Boost Business by Strategically Using Programmable Numbers

Posted by Allison Boccamazzo on Jun 26, 2018 3:12:00 PM

If your business is not using programmable numbers, it needs to start. As in, right now, today. Research estimates the cost of a mid-range phone system to be around $500 per handset, with this price doubling for a higher-end system. For a small business with upwards of 500 employees, this translates into as much as half a million dollars. Just for PHONES.

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5 Stats that Prove the Power of Programmable Numbers

Posted by Allison Boccamazzo on Jun 22, 2018 10:37:00 AM


June is all about programmable numbers at VI! So far, we’ve explained what programmable numbers are and how to strategically use them to drive business. Now for the most important question of all: why do you need them, now?

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Transforming Healthcare Costs and Patient Value with CPaaS

Posted by Allison Boccamazzo on Jun 14, 2018 10:47:00 AM


Emerging digital technologies like AI, IoT and data analytics have become essential for enhancing patient care, improving healthcare efficiencies, and better controlling costs. With the industry steadily digitizing,
Communications Platform-as-a-Service (CPaaS) represents a critical tool for success.   

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Improving Sales, Marketing and Service with Programmable Numbers

Posted by Allison Boccamazzo on Jun 5, 2018 1:36:00 PM


It’s no secret that companies are struggling to improve the customer experience and only 13% rate their customer experience delivery at 9 out of 10 or better. Could this be because brands are forgetting to look internally? Think about it: you can’t deliver an outstanding customer experience unless your employees are empowered to do so.

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What Are Programmable Numbers?

Posted by Allison Boccamazzo on May 28, 2018 9:26:00 AM
 
Workplace efficiency is no longer defined by the actual workplace. Employee engagement, customer experience and operations are now driven by pervasive business communications that speed up outcomes without compromising quality . This is why programmable numbers are so important today.
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Don’t Worry: Artificial Intelligence Will Boost Jobs and Economies

Posted by Allison Boccamazzo on May 24, 2018 9:53:00 AM

If research shows us anything, it’s that we’re only getting started with artificial intelligence (AI):

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Inspiring Chatbot Solutions Improving the World Around Us

Posted by Allison Boccamazzo on May 15, 2018 2:32:00 PM


About
80% of companies say they already use or plan to use chatbots by 2020 for a number of different purposes like marketing, sales and customer service. But let’s not forget that the technology goes far beyond business-to-consumer initiatives. In many ways, chatbots are enabling everyday people to do more and be more.

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