5 Steps to Disputing a Customer Billing Problem [Infographic]

Posted by Lea Chrisman on Aug 6, 2015 12:42:08 PM
Lea Chrisman

As our month-long segment on VoIP billing comes to an end, the interns have decided to team up for this final post. We've covered a lot under the automated billing "umbrella" this past month, from a quiz about monitoring sales to a video about billing alerts. Today, we're going to tell you how to solve, end, terminate, and say "na-na-na-na, hey, hey, hey, goodbyyye" to a customer billing problem. Check out the infographic below that Cody made!

billingdisputesinfographic-4

(CLICK TO ENLARGE)

* NOTE (2): Review your provider's billing dispute policy to decide if you should audit your invoices every 2 or 3 months. Some providers allow you to dispute invoices 60-days retroactively and some allow 90-days retroactively.

* NOTE (3): Yet again, review your provider's billing dispute policy to ensure that you properly file your billing dispute.

See, now that's not too hard is it? Hopefully you've been doing something along the lines of this, but if not, it's never too late to get on the right track! I think the most important tidbit to take away is to keep good records; you never know when you'll need to look back and reference them for a new dilemma that comes your way.

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Tags: VoIP billing, billing disputes, Entrepreneurship

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