Artificial Intelligence (AI) ranks within the top three technologies to drive business transformation over the next two years. It has the potential to increase corporate probability in 16 industries by an average 38% by 2035. Already, 80% of companies have some form of AI in production today.
If your business is not using programmable numbers, it needs to start. As in, right now, today. Research estimates the cost of a mid-range phone system to be around $500 per handset, with this price doubling for a higher-end system. For a small business with upwards of 500 employees, this translates into as much as half a million dollars. Just for PHONES.
June is all about programmable numbers at VI! So far, we’ve explained what programmable numbers are and how to strategically use them to drive business. Now for the most important question of all: why do you need them, now?
Emerging digital technologies like AI, IoT and data analytics have become essential for enhancing patient care, improving healthcare efficiencies, and better controlling costs. With the industry steadily digitizing, Communications Platform-as-a-Service (CPaaS) represents a critical tool for success.
It’s no secret that companies are struggling to improve the customer experience and only 13% rate their customer experience delivery at 9 out of 10 or better. Could this be because brands are forgetting to look internally? Think about it: you can’t deliver an outstanding customer experience unless your employees are empowered to do so.
If research shows us anything, it’s that we’re only getting started with artificial intelligence (AI):
About 80% of companies say they already use or plan to use chatbots by 2020 for a number of different purposes like marketing, sales and customer service. But let’s not forget that the technology goes far beyond business-to-consumer initiatives. In many ways, chatbots are enabling everyday people to do more and be more.
We now live in a world defined by proactive communications and anticipatory engagement. Having the right information at the right time is no longer good enough; customers want the brands they love to know them in and out, even better than they know themselves. In fact, by 2020 it’s expected that 57% of customers will depend on companies to know what they need before they ask for anything. As a result, artificial intelligence (AI) has emerged as a key way for companies to transform the customer experience.
By 2021, it’s expected that companies will spend more per year on chatbot creation than traditional mobile app development. In fact, Microsoft CEO Satya Nadella declared in 2016 that “bots are the new apps.” Now more than ever, customers demand faster access to services, information and answers and companies are rising to the challenge by embedding custom communications into apps and services to create a contextual chatbot solution.