Boost Business by Strategically Using Programmable Numbers

Posted by Allison Boccamazzo on Jun 26, 2018 3:12:00 PM

If your business is not using programmable numbers, it needs to start. As in, right now, today. Research estimates the cost of a mid-range phone system to be around $500 per handset, with this price doubling for a higher-end system. For a small business with upwards of 500 employees, this translates into as much as half a million dollars. Just for PHONES.

Boost Business by Strategically Using Programmable NumbersThere’s no good reason to implement an on-premises phone system that will eat up IT budget and eventually require a rip and replace. Programmable numbers can drive the same outstanding results at a fraction of the cost. Here are five features you can use to innovate and differentiate:   

  1. Custom greetings: Play custom messages while callers are on hold; capitalize on marketing opportunities to cross-sell and upsell based on specific customer accounts.

  2. Handle multiple calls: Avoid the customer frustration that comes with long hold times (keep in mind that some virtual calling systems like Google Voice don’t yet support multiple calls).

  3. Expand your remote team: Get work done anywhere, anytime (click here for examples of this workplace flexibility).

  4. Set up IVR: This is just one of several add-on services for programmable numbers (others include e911, conferencing, and CRM/ERP integration) that allows you to automatically inform callers of key information (business location, working hours) and route customers to subject matter experts.

 

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