Chat with Nat: Happy Holidays from VoIP Innovations

Posted by Cherie L. Steffen on Dec 18, 2015 9:05:54 AM
Cherie L. Steffen
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Hello everyone and Happy Holidays! This is our last full post before the holidays arrive so buckle in—we have a lot of information to cover! We’ll chat with you two more times before the year’s end, December 23 and 29, but they’ll be quick updates. Let’s get started with our recap, here’s Chat with Nat: Happy Holidays from VoIP Innovations.

In Case You Missed It

We’re moving right along with our vlogs! This week, we debuted another-- Talking with Tapolci Episode 3: Product Management. In this edition, Jason sat down with our Product Manager, Sebastian Kiely, as we learned what that job entails and how his role impacts our business.


In our second post of the week, VoIP Innovations to Exhibit and ITEXPO 2016, we covered all the details about what you can expect from us at this January’s ITEXPO.

Lastly, we collaborated with Software Advice again to bring you Improve Your Brand Through Your Phone System. This post touches upon the importance of your phone system as it relates to your brand’s image. In case you missed any of these posts, be sure to go back and check them out!

ITEXPO 2016

The next ITEXPO East will be held at the Broward County Convention Center in Fort Lauderdale, Florida, January 25 -28 (Exhibits January 26 – 28). We will be showcasing our new DID Wizard. Soon, you’ll find out about the ease and functionality of ordering DIDs and more! Also, our System Engineer, Joe Aponick will be speaking about VoIP fraud. We’ll be at Booth 615 ready to visit with you, chat, and of course, hand out some fun swag. We hope to see you there! In the meantime, get yourself a FREE ExpoPlus Pass so you don’t miss out on the action!

25¢ DIDs Promo

As an early holiday present to you, we have a very merry new promo—from now until January 31, 2016, we are offering 25¢ DIDs with no porting or activation fees!! As an existing customer of VoIP Innovations, you can port numbers from other carriers into VoIP Innovations for free and the activation fees will be waived. Remember that we have Standard and Project (more than 50 numbers) Porting Specialists who are ready to assist you with any porting needs. New or existing customers can also purchase the 25¢ DIDs under the new Tier 25 in the BackOffice. If you’re not a customer yet, you can always test out a Free Trial of our services first and the promotion is available to you there, too!

Sales Team Volunteer Event

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Last Friday, our Sales Team volunteered at Feed My Starving Children in Mesa, AZ, a non-profit in which volunteers hand-pack meals for malnourished children. They had a great time working together and giving back!

Play it Forward

As we mentioned last Friday, some of us joined our parent company, ABG Capital, in volunteering for Play it Forward, a toy donation drive in Pittsburgh that collects gently used toys and offers them free to families in need. We enjoyed our service and hope all of the children had fun selecting toys!

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Holiday Party!


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Our Annual Holiday Party was held last Saturday at Olive or Twist in Downtown Pittsburgh. It was a blast! Fun times were had and special memories were made--it's been a great year and we thank the restaurant for hosting us. If you’d like to see more of the pictures from our event, please take a look at the ABG Capital Facebook page.

Holiday Hours

Once again, we are making you aware of our holiday hours now so you can plan accordingly. We’ll continue to post these until our last Chat of the year!

The Porting Department hours are as follows:
Christmas Eve: Thursday, December 24 – Normal Hours – 8 - 5:00 EST – (A possibility of leaving early, 3pm - 3:30 pm as business dictates) 
Christmas Day: Friday, December 25 – Closed 
New Year’s Eve: Thursday, December 31 – Normal Hours – 8 - 5:00 EST – (A possibility of leaving early, 3pm - 3:30 pm as business dictates)
New Year’s Day: Friday, January 1 – Closed 

The Support Department hours are as follows:
Christmas Eve: Thursday, December 24 – Normal Hours
Christmas Day: Friday, December 25 – Closed, but an on-call technician will respond to emergencies only via tickets.
New Year’s Eve: Thursday, December 31 – Normal Hours
New Year’s Day: Friday, January 1 – Closed, but an on-call technician will respond to emergencies only via tickets.
*Emergencies are if customer calls are failing due to a VoIP Innovations’ issue.
**Support also has the possibility of leaving early on Christmas Eve and New Year’s Eve, as business dictates.

Lunch with Leadership

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Jessica Sheehy, our new Porting Representative, had her Lunch with Leadership with Jeff and Jason Tapolci on Wednesday. Congratulations on a fantastic first month with us, Jessica!

Ugly Sweater Party, Potluck Lunch, & White Elephant Gift Exchange

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Yesterday we had our Office Holiday Celebration complete with a potluck luncheon, ugly sweaters, and a gift exchange. It was a jolly good, festive day!

Best Places to Work in PA – ABG Capital

Hooray! Our parent company, ABG Capital, has been named on the list of Best Places to Work in Pennsylvania for 2015.

One hundred companies are named on this list. The list is split into two categories—small-/medium-sized firms with 25-250 employees and large-sized companies with over 250 employees. Among the 74 small-/medium-sized companies named, ABG Capital ranked at number 16. This makes their fifth consecutive year placing on the list. Congratulations!


Thanks for joining us for a recap of the week here at VoIP Innovations. We’ll be happy to see you back here next week—on Wednesday, December 23. In the meantime, be sure to click the orange button below so you don't miss any of the posts or videos that will be coming in the week ahead!
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