Chat with Nat: ITEXPO, BackOffice Happenings, and More!

Posted by Cherie L. Steffen on Jan 16, 2015 2:45:00 PM
Cherie L. Steffen
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Greetings & salutations, everyone! Did you have a fun week? We hope so. Are you ready for another Chat with Nat? Again, we hope so! This week we’ll be recapping all that’s been going on in our VoIP Innovations world and let you know what exciting information you can be expecting to come your way soon. Okay, let’s do this.

WHAT IS VOIP FRAUD?
Thanks to the daily news, many of you already know what types of fraud are lurking out there all around you. Check fraud, voter fraud, credit card fraud—there are so many types that can strike at any given moment. But do you know what VoIP fraud is? We’re going to tell you! Be on the lookout for our next post titled, “What is VoIP Fraud?,” which we’ll have ready for you next week.

The time is oh-so-close. As of today, we’re only down to 11 more days away from the start of the ITEXPO in Miami!  What will you learn about us if you stop by Booth 606 to visit? Well, as we told you last week, we are proud to announce the release of our Titanium 3.2 BackOffice! This release includes things we’ve been working on during 2014 along with some new things we have planned for 2015. So be sure to stop by! vi_itexpo_2015_countdown11-1

Meet us at ITEXPO

 BACKOFFICE UPDATES
We have three new updates to our BackOffice that you can look forward to experiencing soon:

Hosted Billing Walkthrough:
Both Group and Private sessions are available
♦ Both must be signed up through the BackOffice from Billing
♦ Complimentary Group sessions occur every Thursday at 3:30 EST
♦ Group session is a basic walkthrough
♦ Private sessions are $50 and a maximum of one hour in length
♦ Once the sign-up form is completed, customers will be contacted via email or phone
♦ Sessions are done by a hosted billing expert
♦ Release date sche
duled for Monday, January 19

CSI Module
♦ This is for customers who want to export billing files for tax rating
♦ It takes call records and exports them to a tax agency who rates according to required criteria and returns file with completed rating
♦ Customers using module will have an opportunity for one free tax mapping consultation
♦ To be released soon

Bandwith as CDR Source for Hosted Billing
♦ For customers with a Hosted Billing account with VoIP Innovations who use Bandwith as a service provider
♦ Allows for automation of importing Bandwith CDRs
♦ Streamlines billing for rating these calls
♦ Available upon request
♦ To be released soon

HAPPY ANNIVERSARY!
We didn’t have any birthday babies in the office this past week, but we did have a couple of amazing anniversaries! Let’s thank these fabulous people for their years of service: Happy Happy Anniversary (and high five!) to Dave S., who on January 11 hit 5 years; Paul F., who on January 12 reached an amazing 11 years; and Steve K., who on January 14 made it to a whopping 13 years with us! Look at all that dedication!


GO TEAM!

Meeting_4Meeting_1
Meeting_2

 

Meeting_5This past Wednesday, staff members of VoIP Innovations, our other companies, and our parent company ABG Capital, had an amazing Effective Teamwork Strategies Training with Greg Guthrie from SkillPath. We all worked together and strengthened our communication, decision-making, interpersonal, problem-solving, and of course, teamwork skills! It was a great time had by all. Thank you to Greg and SkillPath!

LUNCH WITH LEADERSHIP
On Thursday, the CEO of ABG Capital, Jeff Tapolci and VoIP Innovations President, Jason Tapolci treated Cherie S., our new Communications Specialist, to her Lunch with Leadership at the Rivers Club in Pittsburgh. Why? Because after a new employee has reached 30 days of service, he or she gets to spend some quality time with these two, away from the office, having delicious food and fun and getting to know each other. It’s a treat. Welcome on board Cherie!

 20150115_lunchwithleadership_cherie-4
That concludes this week's Chat with Nat! Have great weekend and week ahead and we'll see you back here soon!
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