Businesses that use cloud hosted services enjoy a number of competitive benefits: nearly 85 percent have saved money by doing so, 20 percent are able to recover from a site disaster in under four hours, and 80 percent report noticeable operational improvements within the first six months of usage.
But what about Managed Service Providers (MSPs)? As the underlying force behind these services, the MSP also needs the right tools to save time and improve efficiency. Impact is vital and time is always of the essence. For phone services, this means saving time on processes like number porting. It means maximizing billable hours. Ultimately, it means MSPs being as streamlined, agile, and efficient as possible in today’s dynamic, competitive market.
The key here is the right technology foundation, but what exactly does this look like?
Here are five key areas of a back office platform that MSPs should look for to save time on phone service management:
1. Carrier choice:
Look for a solution that offers access to dozens of industry-leading carriers. This eliminates the timely process of manually handling multiple carrier agreements, orders, cancellations, and service changes.
2. Inventory automation:
Invest in a solution that allows you to set rules that automatically re-order DIDs for you. This is a huge timesaver.
3. Full DID control:
Imagine being able to seamlessly update number provisioning using a configuration wizard, or staying notified about DIDs via a flexible email notification system. Full DID control is vital for maximizing time and delivering the outmost business efficiency.
4. Customer management:
Cut timely corners with the ability to organize like-services into groups; assign customer-specific groups to clients; and analyze individual customer costs, usage, services, profit, and other key metrics.
5. Complete cost control:
Real-time performance metrics via a customizable widget dashboard will allow you to make critical cost decisions more quickly and intelligently, improving your financial outlook.
To learn more, click here for a deep dive into these five key areas.
Also, click below to learn how to add VoIP to your service offering as an MSP.