A Chat with Nat

Posted by Natalie DeCario on March 29, 2013 at 4:07 AM
Natalie DeCario

856175_4506780115326_116638599_oIt's finally Friday! I hope you all had a great week :) At VoIP Innovations, we've been hard at work coming out with new features and functionalities for our AWESOME Back Office.

The first thing I want to talk about today is the Bulk DID Failover option that we released. When a failover occurs, that means the server is not responding to an inbound call invite. The point of our failover option is to forward that same call to a secondary number when the first fails. If you want to read more about what our DID Failover option is really capable of, check out our Wiki Article. There is tons of information accompanied by screenshots that walk you through the steps needed to configure this option in your own account.

From my perspective, I thought this next feature was kind of cool. We developed a system under our DID Usage Reports that monitors the History of changes made to an account. I compared this to Wikipedia and how they keep track of the changes being made on their pages. In the VoIP Innovations Back Office, we made it so that you can see the DID, Date the change was made, the action that took place, a description, the username, and the IP address. It's a great way for our customers to keep track of who is making what changes to their account so there are no discrepancies later. There is even an export option so customers can keep a better record of any changes.

 

DID Usage Report History -Click to Enlarge

The last feature that was added to the Back Office was in our Billing Dashboard. You might remember in the old Back Office that we had a section where you could view any outstanding statements. When we updated to the new dashboards though, that feature wasn't included. Due to our customer feedback and requests it is now back up and running in the dashboard.

In other news, if you've been to our website lately, you might have noticed that we added a Press Release section under the About tab. This is a great place to see an archive of all the press releases we've sent out. Let me know what you think of it! As we look into next week, you can also expect to see a white paper on How to Port a Number.

Well, that's all I have for you today. If you have any thoughts about this post, you know what to do: natalied@voipinnovations.com. I hope everyone has a great weekend and a Happy Easter!

Tags: Weekly Recap, VI News

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