A Chat with Nat

Posted by Jason Tapolci on Mar 8, 2013 11:48:00 AM
Jason Tapolci

856175_4506780115326_116638599_oHappy Friday everyone! Today we have just a few things to talk about. Lets start with some of the things we’ve already covered this week. On Monday we published part 2 of our 3 part series on the Achilles Heels of the VoIP Industry. This particular article talked about how important service support is to your organization. At VoIP Innovations, we follow a very specific code of conduct when it comes to our service support. We call it “WOW” service support. It’s not just one thing that makes our support stand out; it’s a combination of the right people and the right non-human elements. It’s all a matter of “going slow to go fast,” as Jason Tapolci, President of VoIP Innovations would say.

The next piece of information to talk about would be the white paper that focuses on How to Buy Wholesale SIP Termination. This white paper discusses the strategies and processes that are needed to ensure the proper purchase of SIP Termination. VoIP Innovations explains this though a highly tactical and thought out method called RATA. This was developed by VoIP Innovations and can be easily duplicated for any party interested in learning how to find the perfect SIP Termination provider/partner. RATA is an acronym for Research, Analysis, Testing, and Accountability. If interested, a printable PDF version can be found under the White Papers section on our blog.

A new article was also posted on our Wiki that talks about what you can do with your Recently Released DIDs. The article explains how to reassign a DID in the BackOffice after it has been released. It goes over what kind of DIDs you can reassign and what exact policies and processes are needed to make this happen.

Wholesale VoIP Titanium IIIThis week in our BackOffice we also rolled out a reorganized DID option menu in the Billing tab. This was designed to clean up the tab and make things easier to find. Looking into the next few weeks you can expect to see some more changes in our BackOffice as we add a “My DID Group.” This will allow users to manage the cost and services that are associated with each DID. It’s going to be a great feature that allows for more DID organization and management. You can also look forward to the 3rd and final part to our series on the Achilles Heel of the VoIP industry that will discuss the role that billing plays.

By now you probably know my closing line, but I’ll share it with you again anyway. If you have any comments for me or this post, reply at the bottom of this page or email me at natalied@voipinnovations.com. Have a great weekend and don’t forget to set your clocks ahead for Daylight Savings Time!

Tags: Weekly Recap, VI News

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