We have just released call forwarding capabilities in our BackOffice. This will allow for our customers to take more control over their calls by choosing which DIDs they want forwarded, which number they want them forwarded too and when they want to forward them. This feature is much like the Failover System that we released in April that was designed in the event of server issues.
The call forwarding feature will be beneficial to our customers who want to forward a DID to a different number at any given point in time. An example of how a customer can use this new feature is if they are going on vacation and they want their customers to still be able to reach a specific person or department. We offer call forwarding at no extra cost and it is available in our API.
Setting up a unique call forwarding system is very easy to do; customers simply go into their ‘My Local DIDs’ group and hit the edit button next to the DID they want. A new menu will appear and from this point the customer can add a number to forward individual DIDs too. For a deeper look on how to set up the call forwarding feature, please see the Wiki article or YouTube Video.
We have also updated the Canadian cost per port. Before this update, customers could only pay for their usage on a per minute basis. They still have the per minute option, but now those customers can choose to pay per port instead. Customers must choose only one option for their account. For more details on the new Canadian pricing structure, please contact your sales representative or send an email to firstname.lastname@example.org.