We've Just Added a Conference Line Feature to the BackOffice

Posted by Natalie DeCario on October 22, 2013 at 8:23 AM
Natalie DeCario

The Conference Line feature that we just added to our industry leading BackOffice was designed to help further meet our customers varying VoIP service needs. This feature was requested multiple time by our customers, and since we place a HUGE emphasis on the feedback from our customers, the Conference Line was added.

Those guys in the Orange Ties

We view this new feature as a way to add extra value to the robust services that we already offer to our customers. Simplicity was the key when we were creating this feature because we know that our customers are busy keeping up with their day-to-day business operations. When it comes to billing and execution, we couldn't have made thing easier for our customers!

Our goal when creating the Conference Line was to eliminate the need to have multiple people on the same call. This is achieved by either purchasing a DID and using that as their designated Conference Line or by adding the feature to an existing DID. In keeping this as simple as possible, there will be no extra configuration on the customers end because we are assuming that responsibility.

Security is always a top priority for us and to ensure that our Conference Lines stay secure, we have added the ability to set a customizable PIN number to the line. That will require users to enter the PIN before they can enter the conference. Customers can also choose to leave their line pinless.

Adding a separate Conference Line can be beneficial in many ways. An example of how a designated Conference Line can be used is if a customer wants several family members to be connected. Another example is if a business client needs to discuss matters in a phone conference environment.

For detailed instructions on how to enable your Conference Line, please visit Our Wiki Aricle that includes step-by-step screenshots of the entire process. Remember, we want to make things as simply and as easy as we can for our customers!

Tags: New Features, VI News

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