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We now live in a world defined by proactive communications and anticipatory engagement. Having the right information at the right time is no longer good enough; customers want the brands they love to know them in and out, even better than they know themselves. In fact, by 2020 it’s expected that 57% of customers will depend on companies to know what they need before they ask for anything. As a result, artificial intelligence (AI) has emerged as a key way for companies to transform the customer experience.
By 2021, it’s expected that companies will spend more per year on chatbot creation than traditional mobile app development. In fact, Microsoft CEO Satya Nadella declared in 2016 that “bots are the new apps.” Now more than ever, customers demand faster access to services, information and answers and companies are rising to the challenge by embedding custom communications into apps and services to create a contextual chatbot solution.
Two-thirds of Americans partook in spring cleaning last year, yet 54% admitted it was hard to get motivated and figure out where to begin. Does this sound familiar for your business?
The representational state transfer (REST) API has emerged over the years to become a critical Web development tool for innovating UX, CX and more. The REST API is simply one of many ways to interconnect computer systems, and there are thousands available for use. Consider, for example, the WordPress REST API or Facebook’s GRAPH API.
Looking to identify unique new revenue streams? Foster more innovative partnerships? Better differentiate? If so, you’ve probably already heard of Communications Platform-as-a-Service (if not, click here). Companies are adopting the technology in droves to reimagine business outcomes and service possibilities.
Walgreens. Foursquare. Pitney Bowes. Ticketmaster. These are just a few of today’s top brands enabling third-party developers to flexibly build communication applications to dynamically drive business. This development is made possible using Communications Platform-as-a-Service (CPaaS), a cloud-based platform that enables developers (or anyone, for that matter) to embed real-time communication features like voice, video and chat directly into apps using open software development kits (SDKs) and application programming interfaces (APIs).
The ‘Discovery’ is the most important step in your VoIP sales process, and it is often the most taken for granted. Sales Discovery is so vital because it sets up every other step for success: The Demo, the Proposal, and the Close. A good discovery will position your entire pitch to help the prospect understand why they need to buy from you. It will position your pitch’s strengths against any competition involved. The result will be a higher close rate and a higher contract value on your proposals, both of which add up to more business. If you're interested in learning how to measure the results of your efforts, check out our Webinar on Building your Sales Dashboard.
Communications Platform-as-a-Service (CPaaS) has knocked down the door of possibilities for creation, but what if you’re stuck on ideas? Consider these five classic starters for driving business:
Imagine a world where literally any communications solution is possible. That’s the promise of WebRTC, which allows real-time communications to be embedded directly into applications and services. The market is expected to grow from roughly $1 billion in 2017 to $6.49 billion by 2022, representing one of the greatest compound annual growth rates in recent tech history.