Call Centers: Get CPaaS in Your Corner

Posted by Natalie DeCario on August 6, 2018 at 6:00 AM


These days, call centers have no shortage of tools to put to work to get the most out of everyday operations. From analytics platforms to chatbots and even text messaging platforms, the tools that provide call centers with great new advantages abound. One new tool that's changing the way call centers operate is Communications Platform as a Service (CPaaS).

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Tags: Cyber Security, APIs, cpaas

A Short and Sweet Overview of APIs

Posted by Allison Boccamazzo on March 28, 2017 at 9:04 AM

In an earlier blog, we discussed the importance of inter interconnectivity in today’s evolving world. In that blog, however, we didn’t touch on one key part of ensuring next-level connectivity: application program interfaces, or APIs.

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Tags: Telecom, APIs

APIs: Interconnectivity through Interfaces

Posted by Josiah Hritsko on July 14, 2016 at 2:00 PM

Customers expect to have a seamless experience when browsing a company website. Today, online tools can make your website as smooth as it should be. One of the best tools that companies use to aid in this task is called an API, or Application Programming Interface. This is a means of doing tasks through a set of functions on a computer. Essentially, this is a way that online programs connect and communicate with each other. Without these interfaces, interacting with websites would be nearly impossible.

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Tags: VoIP, APIs

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