CIOs of major companies face the challenging task of determining whether the cloud telephone system is really worth the money and time or not. This is not an easy task as there are a number of things that need to be analyzed to get a hang of the real advantages offered by cloud telephony. Cloud telephony has created all the right buzz in the past few years and it has managed to grab the attention of both the modern workforce and business leaders. Cloud computing has penetrated our lives in a big way and we are now using various applications and tools that are hosted on the cloud. However, when it comes to communication systems, people tend to turn a bit finicky because a faulty communication service can ruin present as well as future business prospects of any organization.