Five Ways SMS and MMS Enhance the Customer Experience

Posted by Allison Boccamazzo on Feb 22, 2017 8:57:52 AM

With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through short message service (SMS) and multimedia message service (MMS), both which have been proven as preferred means of engagement among consumers today.

Read More

Tags: Telecommunications, SMS, MMS

Four Reasons Why Smart Business Owners Love SMS and MMS

Posted by Allison Boccamazzo on Feb 14, 2017 8:42:36 AM

Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain customers is through short message service (SMS) and/or multimedia message service (MMS). With research showing that texting is the most widely-used smartphone feature among device owners of all ages, it would be wise for business owners to incorporate mobile messaging into their brand strategy.  

Read More

Tags: Telecommunications, SMS, MMS

Three Avant-garde Ways to Boost Business with SMS and MMS

Posted by Allison Boccamazzo on Feb 7, 2017 8:38:56 AM

Smartphone technology has vastly matured since the launch of the original iPhone. Stronger computing power and improved networking speeds have enabled providers to roll out a slew of next-generation communication capabilities, from Apple’s FaceTime to Google’s built-in virtual assistant (part of its all-new, highly anticipated Pixel phone).

Read More

Tags: Telecommunications, SMS, MMS

SMS and MMS: What’s the Difference?

Posted by Allison Boccamazzo on Feb 1, 2017 8:36:13 AM

In a world where half of customers prefer texting for service and support, short message service (SMS) and multimedia message service (MMS) have become vital for engagement and retention. A 2014 study, for instance, found that nearly one-third of customers believe it’s important for companies to make texting an available support option; meanwhile, 47 percent believe that texting would improve their overall satisfaction.

Read More

Tags: Telecommunications, SMS, MMS

Back to Blog Home >>

Subscribe to Email Updates

Posts by Topic

see all