“Please press one for more options” is a classic line that we have all heard the telephone prompt us when we were attempting to make a phone call. Listening to all of the options that the phone reads aloud may seem like a hassle and reaching a person on the other side of the line may feel like finally completing a difficult run up a gruelingly long hill. For this reason it is important for your company to make life as easy as possible for the end user. Your company’s attempt to ease the service process for your end user can be helped with PBX Configuration. If your VoIP business is not using this correctly, you could fall into one of the top 10 technical pitfalls. In this post, we will explain the benefits of PBX/Switch Configurations and how they lead to an effective end user experience and overall VoIP success.