With 90 percent of companies today competing solely on the basis of the customer experience (CX), it’s imperative that organizations work to enhance their CX strategy. One easy way to consistently deliver amazing customer experiences is through short message service (SMS) and multimedia message service (MMS), both which have been proven as preferred means of engagement among consumers today.
Today, companies are competing in a world where more people have a mobile phone than a toilet or toothbrush. In this mobile-minded age, one of the most powerful ways for businesses to engage and retain customers is through short message service (SMS) and/or multimedia message service (MMS). With research showing that texting is the most widely-used smartphone feature among device owners of all ages, it would be wise for business owners to incorporate mobile messaging into their brand strategy.
Smartphone technology has vastly matured since the launch of the original iPhone. Stronger computing power and improved networking speeds have enabled providers to roll out a slew of next-generation communication capabilities, from Apple’s FaceTime to Google’s built-in virtual assistant (part of its all-new, highly anticipated Pixel phone).
In a world where half of customers prefer texting for service and support, short message service (SMS) and multimedia message service (MMS) have become vital for engagement and retention. A 2014 study, for instance, found that nearly one-third of customers believe it’s important for companies to make texting an available support option; meanwhile, 47 percent believe that texting would improve their overall satisfaction.
In this day in age it seems as if we're constantly glued to our phones. What some may believe to be a rude or improper method of communication, may have a flip side; especially for business. At VoIP Innovations we believe that it's not the method of communication that is important--but the intent behind the message.
We also agree that SMS messaging (texting) is where it's at; it's the "bees knees" as the saying goes. Ok, we may not have the jokes under our belt, but we sure do get what it takes to have a fantastic SMS service. A service that we'd like to announce is now available on all Local and Toll-Free DIDs!
We have been working to enhance our SMS offering and are proud to announce that all VoIP Innovations' customers can now enable SMS services on any Local or Toll-Free DID for only $1 per DID. Along with having this feature on any DID, customers can also enjoy our SMS Forwarding feature that allows them to use an email address, text-enabled phone, or mobile device to send and receive text messages.
If you took enough time to draw your eyes from your text message inbox to read this blog, I thank you. For better or for worse, texting has become the largest channel for communication.
It’s no surprise that SMS (Short Message Service), more commonly known as text messaging, has become the primary way for all of us to communicate, especially in our increasingly busy, on-the-go lifestyles.
Our latest product, SMS Forwarding is a new feature for Local DIDs that will allow you to use one number to receive your messages and keep your personal cell number private. If you find yourself juggling multiple numbers, this feature is great for you! Also, if you hate giving away your personal cell number, your office number can be used to forward messages to your personal device and email!
So why is it important in the VoIP world? The answer: the increasing trend of VoIP on mobile. Mobile devices are no longer just for making calls. Now, mobile devices have become handheld computers. With data plans, we are seeing more and more users using a VoIP number with SMS capabilities. This means if you’re a VoIP provider it’s a must that you choose a carrier that offers SMS capabilities with their DIDs.
Where would the world be without text messaging? Throughout the day, millions of phone screens light up with messages ranging from dinner plans, emoji exchanges between significant others, chit chat among friends, and birthday wishes to a distant family member. While billions of messages are sent each day, there is an SMS detail that most texters will never give a second thought to, that being Sender IDs.
Sender IDs are, in the simplest of explanations, the phone number a text is sent from. These numbers are classified as either a long code or short code, each with their own unique use.
When researching VoIP providers, you are bound to have many questions that need answered before you find the right fit. Questions that immediately come to mind might be, "Can I choose my ULCs?" or "Can I automate my number porting?" but, one area that should not be ignored is a VoIP provider's stance on SMS services. To help guide your VoIP provider search, we're going to answer 8 Questions When Choosing VoIP SMS Services in today's Talking with Tapolci video!