VoIP Audio: Do You Hear What I Hear?

Posted by Allison Boccamazzo on December 22, 2016 at 8:46 AM

This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What don’t I hear that I should be?”

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Tags: VoIP, Telecom

The Ins and Outs of Latency

Posted by Allison Boccamazzo on December 20, 2016 at 9:17 AM

When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. If you ask us, this same rule of thumb should apply to the technology behind VoIP calls; voice packets that are “late,” so to speak, will only disrupt call quality and efficiency. This is exactly what makes network latency an issue for so many businesses today.

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Tags: VoIP, Telecom, Latency

Five Common Questions about Jitter Answered

Posted by Allison Boccamazzo on December 12, 2016 at 10:11 AM

Jitter is defined as “slight irregular movement, variation or unsteadiness.” That may sound a lot like you before your morning cup of coffee, but imagine how jitter sounds (literally) when it comes to your VoIP calls. The answer: not good.

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Tags: VoIP, Telecom, Jitter

The Top 10 Causes of VoIP Audio Issues

Posted by Allison Boccamazzo on December 5, 2016 at 9:20 AM

Verizon’s “Can you hear me now?” campaign is perhaps one of the most recognizable and realistic we’ve ever seen (certainly at least over the last decade). Although the “can you hear me now?” guy switched carriers—he's now working for Sprint—his renowned catchphrase remains truer than ever today in (almost) 2017 from when we first heard it back in 2002. This unfortunately says a lot about the continued issue of poor audio quality.

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Tags: VoIP, Telecom

Wireshark: A VoIP Business Essential

Posted by Allison Boccamazzo on July 27, 2016 at 9:55 AM

Delivering voice and multimedia over an IP network saves businesses time and money, while keeping security and QoS top of mind. But, just like any other investment, the time will come where your VoIP phone system will eventually need some tune-ups (after all, nothing ever works 100 percent of the time).

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Tags: VoIP, Wireshark

Three Easy Steps for Avoiding VoIP Bottlenecks

Posted by Allison Boccamazzo on July 25, 2016 at 8:45 AM

Business owners who seek cost savings without compromised security and quality of service will be quick to rave about VoIP. Offered by the right service provider, the technology supports businesses with lower monthly costs compared to traditional network infrastructure; 99.9 percent uptime; and the ability to customize your phone experience with advanced UC capabilities such as presence, voicemail-to-email and IM.

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Tags: VoIP

Is Security the Only Reason You Still Have a Landline Telephone?

Posted by Allison Boccamazzo on July 21, 2016 at 11:19 AM

A 2015 survey conducted by Statista found that 50 percent of U.S. households still have an operating landline telephone. Conversely, more than half of adults aged 18-44 say they live in a wireless-only household. Similarly, many businesses are transitioning away from traditional landline (i.e. copper, analog, TDM) networks to more advanced, scalable and affordable technology—like VoIP, which converts audio into digital data and sends it via broadband Internet (fiber optic, DSL or cable).

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Tags: VoIP, Landline Telephone

Traffic Pumping: It Affects You More Than You Know

Posted by Allison Boccamazzo on July 19, 2016 at 9:45 AM

There is certainly no shortage today of illegal schemes designed to collect a quick dollar. There’s one practice, however, that has been deceiving consumers and organizations alike for decades: traffic pumping.

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Tags: VoIP, Traffic Pumping

APIs: Interconnectivity through Interfaces

Posted by Josiah Hritsko on July 14, 2016 at 2:00 PM

Customers expect to have a seamless experience when browsing a company website. Today, online tools can make your website as smooth as it should be. One of the best tools that companies use to aid in this task is called an API, or Application Programming Interface. This is a means of doing tasks through a set of functions on a computer. Essentially, this is a way that online programs connect and communicate with each other. Without these interfaces, interacting with websites would be nearly impossible.

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Tags: VoIP, APIs

Configuration: The Key to VoIP Success

Posted by Josiah Hritsko on July 13, 2016 at 10:44 AM

“Please press one for more options” is a classic line that we have all heard the telephone prompt us when we were attempting to make a phone call. Listening to all of the options that the phone reads aloud may seem like a hassle and reaching a person on the other side of the line may feel like finally completing a difficult run up a gruelingly long hill. For this reason it is important for your company to make life as easy as possible for the end user. Your company’s attempt to ease the service process for your end user can be helped with PBX Configuration. If your VoIP business is not using this correctly, you could fall into one of the top 10 technical pitfalls. In this post, we will explain the benefits of PBX/Switch Configurations and how they lead to an effective end user experience and overall VoIP success.

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Tags: VoIP, PBX/Switch Configuration

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