Delivering voice and multimedia over an IP network saves businesses time and money, while keeping security and QoS top of mind. But, just like any other investment, the time will come where your VoIP phone system will eventually need some tune-ups (after all, nothing ever works 100 percent of the time).
A 2015 survey conducted by Statista found that 50 percent of U.S. households still have an operating landline telephone. Conversely, more than half of adults aged 18-44 say they live in a wireless-only household. Similarly, many businesses are transitioning away from traditional landline (i.e. copper, analog, TDM) networks to more advanced, scalable and affordable technology—like VoIP, which converts audio into digital data and sends it via broadband Internet (fiber optic, DSL or cable).
There is certainly no shortage today of illegal schemes designed to collect a quick dollar. There’s one practice, however, that has been deceiving consumers and organizations alike for decades: traffic pumping.
Customers expect to have a seamless experience when browsing a company website. Today, online tools can make your website as smooth as it should be. One of the best tools that companies use to aid in this task is called an API, or Application Programming Interface. This is a means of doing tasks through a set of functions on a computer. Essentially, this is a way that online programs connect and communicate with each other. Without these interfaces, interacting with websites would be nearly impossible.
“Please press one for more options” is a classic line that we have all heard the telephone prompt us when we were attempting to make a phone call. Listening to all of the options that the phone reads aloud may seem like a hassle and reaching a person on the other side of the line may feel like finally completing a difficult run up a gruelingly long hill. For this reason it is important for your company to make life as easy as possible for the end user. Your company’s attempt to ease the service process for your end user can be helped with PBX Configuration. If your VoIP business is not using this correctly, you could fall into one of the top 10 technical pitfalls. In this post, we will explain the benefits of PBX/Switch Configurations and how they lead to an effective end user experience and overall VoIP success.
This post comes to you from our Technical Support Supervisor, Tom Cavey. Working on the frontlines for several years here at VoIP Innovations, he is well suited to discuss basic VoIP issues that may arise. One issue that Tom and his staff troubleshoot is the matter of DIDs that aren't generating traffic. He has nine suggestions for you to help get your DIDs working again. Take it away, Tom!
In a previous post we discussed how technical mishaps can leave your company exposed. But, imagine how exposed your business can become after a natural disaster sweeps through the area and eliminates all of your computer data. What do you do?
If your data is backed up, you will probably be less worried than if you did not take the proper steps to back up your data. In order to continue doing business, your company will have to suffer through a costly and painful restoration process. If the exhausting restoration process does not scare you, maybe this will: according to a study by Gartner Group, 43% of companies shut down immediately after major data loss, and of the remaining percentage only 6% survived within two years. Natural disasters, computer viruses, fires, and other accidents strike businesses often, so it’s best that your company is ready when one hits.
VoIP, voice over internet protocol, is taking over due to its cost savings incentives for businesses, advanced features, and of course, call quality. The telephone is an essential part of the communications toolkit in any business; it’s been used for over a century for a good reason. Implementing a VoIP system makes everyone in the office much happier due to its user friendly features and allowance of remote customer support. The flexibility and efficiency is all there. However, we use phones for their age old reasons; clear and audible phone calls. So what happens when your VoIP call becomes what it shouldn’t be? You know, static, jitter, maybe some echo? Before you call your service provider take a step back and bring the excitement (rage) down. Today we’re going to solve these pains and identify where these call quality issues could be stemming from.
It’s no surprise that the act of hacking has grown increasingly sophisticated over the years. Today, there are multiple advanced forms of hacking (i.e. jailbreaking, chip and pin hacks, IoT botnets) but perhaps one of today’s most innovative forms of hacking is extortion hacking, or cyber extortion.
Today, cyber security has become a fact of life. It’s no longer an ambiguous concept or a trendy buzzword but rather a very real (and exponentially costly) threat to organizations across the board. In fact, according to IBM’s 10th annual “Cost of Data Breach Study,” the average total cost of a data breach reached an all-time high of $3.8 million in 2015—a 23 percent increase from 2013.