Wireshark: A VoIP Business Essential

Posted by Allison Boccamazzo on Jul 27, 2016 9:55:11 AM

Delivering voice and multimedia over an IP network saves businesses time and money, while keeping security and QoS top of mind. But, just like any other investment, the time will come where your VoIP phone system will eventually need some tune-ups (after all, nothing ever works 100 percent of the time).

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Tags: VoIP, wireshark, voip business

Is Security the Only Reason You Still Have a Landline Telephone?

Posted by Allison Boccamazzo on Jul 21, 2016 11:19:57 AM

A 2015 survey conducted by Statista found that 50 percent of U.S. households still have an operating landline telephone. Conversely, more than half of adults aged 18-44 say they live in a wireless-only household. Similarly, many businesses are transitioning away from traditional landline (i.e. copper, analog, TDM) networks to more advanced, scalable and affordable technology—like VoIP, which converts audio into digital data and sends it via broadband Internet (fiber optic, DSL or cable).

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Tags: VoIP, landline telephone

Traffic Pumping: It Affects You More Than You Know

Posted by Allison Boccamazzo on Jul 19, 2016 9:45:41 AM

There is certainly no shortage today of illegal schemes designed to collect a quick dollar. There’s one practice, however, that has been deceiving consumers and organizations alike for decades: traffic pumping.

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Tags: VoIP, Traffic Pumping

APIs: Interconnectivity through Interfaces

Posted by Josiah Hritsko on Jul 14, 2016 2:00:00 PM

Customers expect to have a seamless experience when browsing a company website. Today, online tools can make your website as smooth as it should be. One of the best tools that companies use to aid in this task is called an API, or Application Programming Interface. This is a means of doing tasks through a set of functions on a computer. Essentially, this is a way that online programs connect and communicate with each other. Without these interfaces, interacting with websites would be nearly impossible.

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Tags: VoIP, APIs, Interconnectivity through Interfaces, Application Programming Interface, Programming Languages

Configuration: The Key to VoIP Success

Posted by Josiah Hritsko on Jul 13, 2016 10:44:00 AM

“Please press one for more options” is a classic line that we have all heard the telephone prompt us when we were attempting to make a phone call. Listening to all of the options that the phone reads aloud may seem like a hassle and reaching a person on the other side of the line may feel like finally completing a difficult run up a gruelingly long hill. For this reason it is important for your company to make life as easy as possible for the end user. Your company’s attempt to ease the service process for your end user can be helped with PBX Configuration. If your VoIP business is not using this correctly, you could fall into one of the top 10 technical pitfalls. In this post, we will explain the benefits of PBX/Switch Configurations and how they lead to an effective end user experience and overall VoIP success.

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Tags: VoIP, VoIP Success, PBX/Switch Configuration

Basic VoIP Issues: 9 Tips for DIDs that Aren't Generating Traffic

Posted by Tom Cavey on Jul 11, 2016 12:56:19 PM

This post comes to you from our Technical Support Supervisor, Tom Cavey. Working on the frontlines for several years here at VoIP Innovations, he is well suited to discuss basic VoIP issues that may arise. One issue that Tom and his staff troubleshoot is the matter of DIDs that aren't generating traffic. He has nine suggestions for you to help get your DIDs working again. Take it away, Tom!

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Tags: VoIP, DIDs, VoIP Issues

Redundancy: The Key to Data Loss

Posted by Josiah Hritsko on Jul 7, 2016 9:16:26 AM

In a previous post we discussed how technical mishaps can leave your company exposed. But, imagine how exposed your business can become after a natural disaster sweeps through the area and eliminates all of your computer data. What do you do? 

If your data is backed up, you will probably be less worried than if you did not take the proper steps to back up your data. In order to continue doing business, your company will have to suffer through a costly and painful restoration process. If the exhausting restoration process does not scare you, maybe this will: according to a study by Gartner Group, 43% of companies shut down immediately after major data loss, and of the remaining percentage only 6% survived within two years. Natural disasters, computer viruses, fires, and other accidents strike businesses often, so it’s best that your company is ready when one hits.

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Tags: VoIP, Redundancy, Redundancy Array of Inexpensive Disks, Cloud Backups, Network Attached Storage

Identifying VoIP Call Quality Issues

Posted by Cody M. Ferenchak on Jun 23, 2016 11:23:32 AM

VoIP, voice over internet protocol, is taking over due to its cost savings incentives for businesses, advanced features, and of course, call quality. The telephone is an essential part of the communications toolkit in any business; it’s been used for over a century for a good reason. Implementing a VoIP system makes everyone in the office much happier due to its user friendly features and allowance of remote customer support. The flexibility and efficiency is all there. However, we use phones for their age old reasons; clear and audible phone calls. So what happens when your VoIP call becomes what it shouldn’t be? You know, static, jitter, maybe some echo? Before you call your service provider take a step back and bring the excitement (rage) down. Today we’re going to solve these pains and identify where these call quality issues could be stemming from.


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Tags: VoIP, VoIP Business Owners, Technical Pitfalls, VoIP call quality

Exploring the Deadly Rise of Extortion Hacking

Posted by Allison Boccamazzo on Jun 7, 2016 9:30:00 AM

It’s no surprise that the act of hacking has grown increasingly sophisticated over the years. Today, there are multiple advanced forms of hacking (i.e. jailbreaking, chip and pin hacks, IoT botnets) but perhaps one of today’s most innovative forms of hacking is extortion hacking, or cyber extortion.

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Tags: VoIP, Cyber Extortion, Cyber Hack, Cyber Security, cyber threats, Extortion Hack

Cyber Insurance is Finally Gaining Traction

Posted by Allison Boccamazzo on May 24, 2016 9:30:00 AM

Today, cyber security has become a fact of life. It’s no longer an ambiguous concept or a trendy buzzword but rather a very real (and exponentially costly) threat to organizations across the board. In fact, according to IBM’s 10th annual “Cost of Data Breach Study,” the average total cost of a data breach reached an all-time high of $3.8 million in 2015—a 23 percent increase from 2013.

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Tags: VoIP, Cyber Insurance, Cyber Security

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