5 Steps to Disputing a Customer Billing Problem [Infographic]

Posted by Lea Chrisman on Aug 6, 2015 12:42:08 PM

As our month-long segment on VoIP billing comes to an end, the interns have decided to team up for this final post. We've covered a lot under the automated billing "umbrella" this past month, from a quiz about monitoring sales to a video about billing alerts. Today, we're going to tell you how to solve, end, terminate, and say "na-na-na-na, hey, hey, hey, goodbyyye" to a customer billing problem. Check out the infographic below that Cody made!

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Tags: VoIP billing, billing disputes, Entrepreneurship

Your VoIP Billing System: Secrets to Scalability and Integration

Posted by Lea Chrisman on Jul 30, 2015 9:30:00 AM

Throughout the month of July, our team here at VoIP Innovations has been focused on informing you about automation and many other features that should be included in a VoIP Hosted Billing System. The train doesn’t stop there; today I’m going to explain to you a bit about scalability and integration. These are two of the major players in a successful VoIP billing system, but what makes them so important?

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Tags: Hosted Billing, VoIP billing, Entrepreneurship

Four Fool-Proof Ways to Handle Account Flexibility

Posted by Cherie L. Steffen on Jul 29, 2015 4:15:40 PM

Whether it’s a schedule, a spending account, or a personality, we tend to respond well to something that’s flexible as opposed to rigid in its adaptability. A business owner who has struggled, and has the frustrations to prove it, would likely add a hosted billing system to that list. What good is a VoIP billing system if you can’t alter it to accommodate your business needs? There are many factors to consider when thinking about your system, but today we’ll look at four fool-proof ways to handle account flexibility.

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Tags: VoIP billing, Entrepreneurship

How To Achieve Stress-Free VoIP Billing [Infographic]

Posted by Cody M. Ferenchak on Jul 22, 2015 4:00:00 PM

Ok, so we've been talking about all things VoIP billing with our recent blog posts including automated billing, automated collections, reporting this, alerting that. We have our foundation beneath us, but how do we tie it all together? Especially in a way that promotes success for all of those involved?

This can all be a little overwhelming, but have no fear...you're in luck!  We chained an intern to his cubicle until he came up with a remedy to achieve stress-free billing. Only feeding him coffee and seeds from the tree of intellect, he came through with a riveting infographic (because those are always fun)! 

Below you can follow the graphics and tips regarding stress-free billing, collections, alerts and integration practices that will take any unnecessary frustration out of your ITSP!

Take deep breaths and enjoy!

*We assure you no interns were harmed in the creation of this infographic.

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Tags: VoIP billing, Entrepreneurship

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