VoIP, voice over internet protocol, is taking over due to its cost savings incentives for businesses, advanced features, and of course, call quality. The telephone is an essential part of the communications toolkit in any business; it’s been used for over a century for a good reason. Implementing a VoIP system makes everyone in the office much happier due to its user friendly features and allowance of remote customer support. The flexibility and efficiency is all there. However, we use phones for their age old reasons; clear and audible phone calls. So what happens when your VoIP call becomes what it shouldn’t be? You know, static, jitter, maybe some echo? Before you call your service provider take a step back and bring the excitement (rage) down. Today we’re going to solve these pains and identify where these call quality issues could be stemming from.