VoIP Audio: Do You Hear What I Hear?

Posted by Allison Boccamazzo on Dec 22, 2016 8:46:30 AM

This holiday season, we’re hearing a lot of familiar sounds: bells ringing, choirs singing, the clacking of hooves during winter carriage rides. For VoIP-based businesses, however, the question isn’t necessarily “Do you hear what I hear?” but rather, “What don’t I hear that I should be?”

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Tags: Telecommunications, VoIP Issues

The Ins and Outs of Latency

Posted by Allison Boccamazzo on Dec 20, 2016 9:17:07 AM

When it comes to any appointment, meeting or call, chances are you’re going to make sure you’re not late. If you are, you’ll begin working off an unorganized schedule that will leave you feeling muddled and hectic. If you ask us, this same rule of thumb should apply to the technology behind VoIP calls; voice packets that are “late,” so to speak, will only disrupt call quality and efficiency. This is exactly what makes network latency an issue for so many businesses today.

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Tags: Telecommunications, VoIP Issues, Latency

Five Common Questions about Jitter Answered

Posted by Allison Boccamazzo on Dec 12, 2016 10:11:26 AM

Jitter is defined as “slight irregular movement, variation or unsteadiness.” That may sound a lot like you before your morning cup of coffee, but imagine how jitter sounds (literally) when it comes to your VoIP calls. The answer: not good.

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Tags: Telecommunications, VoIP Issues, Jitter

The Top 10 Causes of VoIP Audio Issues

Posted by Allison Boccamazzo on Dec 5, 2016 9:20:13 AM

Verizon’s “Can you hear me now?” campaign is perhaps one of the most recognizable and realistic we’ve ever seen (certainly at least over the last decade). Although the “can you hear me now?” guy switched carriers—he's now working for Sprint—his renowned catchphrase remains truer than ever today in (almost) 2017 from when we first heard it back in 2002. This unfortunately says a lot about the continued issue of poor audio quality.

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Tags: Telecommunications, VoIP Issues

Basic VoIP Issues: 9 Tips for DIDs that Aren't Generating Traffic

Posted by Tom Cavey on Jul 11, 2016 12:56:19 PM

This post comes to you from our Technical Support Supervisor, Tom Cavey. Working on the frontlines for several years here at VoIP Innovations, he is well suited to discuss basic VoIP issues that may arise. One issue that Tom and his staff troubleshoot is the matter of DIDs that aren't generating traffic. He has nine suggestions for you to help get your DIDs working again. Take it away, Tom!

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Tags: VoIP, DIDs, VoIP Issues

Are Your Technical Mishaps Leaving You Exposed?

Posted by Cody M. Ferenchak on Jun 27, 2016 1:12:19 PM

We’ve discussed in a few of our recent posts about technical pitfalls that you should look out for while running your VoIP business. We went over the steps you should take to better prepare yourself when dealing with technical pitfalls and the tactical approaches to actually correcting them.  Sounds pretty cut and dry doesn’t it?

 That may seem like the case, however, left undealt with these technical pitfalls could result in a loss of customers or even worse, security threats.

In this post we’ll discuss tips for securing your network to protect you against having compromised systems, fraudulent activity, or DDoS attacks.

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Tags: VoIP Issues, Technical Pitfalls, Entrepreneurship

Basic VoIP Issues: Audio Aggravations & e911 Errors

Posted by Mike Dichazi on Apr 27, 2015 10:00:00 AM

This article comes to you from one of our Technical Support Representatives, Mike Dichazi, and is going to touch upon a couple of basic VoIP issues that VoIP Innovations sees on a daily basis. Two of the topics that Mike will discuss in this post are how to identify VoIP audio issues as well as some common e911 errors you might encounter. Take it away, Mike!

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Tags: VoIP, VoIP Issues

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