This white paper was written by Randy Stegner, our Product Services Manager. He has extensive knowledge on Wireshark and various other tools and features that can help you get started or troubleshoot a VoIP phone system issue. Randy is also the main contributor to our Wiki site, where he writes in-depth articles on our how to utilize the feature in our BackOffice. Make sure you check it out!
Since the start of the telecommunications industry, we have seen loopholes exploited and fraudulent schemes hatched. We have seen international fraud, phishing scams, traffic pumping, short duration mixing, port pounding, call transfer fraud, dip pumping, and dozens of other shady activities. Unfortunately, we have come to accept that these activities are par for the course. New schemes will always be popping-up and providers have to learn how to minimize them, notice we didn’t say stop them.
Over the past few months, we’ve seen a spike in phishing scams. This is a scam where a wholesale VoIP number is purchased with the intentions of calling members of a credit union or bank. These automated calls alert members of an account breach and ask them to type in their account number to resolve the issue. When the account number is entered, DTMF (Dual Tone Multi Frequency) is recorded to determine the account number. Once this happens, personal information is now in the wrong hands. At VoIP Innovations we take this sort of scam seriously and have suspended accounts for using this practice. Adjusting our policies, procedures, and involving the correct authorities have made a big difference with the frequency of these events.
In this whitepaper we are going to discuss strategies on how to purchase and manage DID numbers. Before any numbers are sold, it’s important to first decide how you are going to order and manage these numbers. There are three main types of number purchasing and management strategies to focus on. The first is simply to purchase-as-needed. The second is to keep a number inventory, also called a number warehouse. The third is to have an API (application programming interface) strategy. Each of these have their own advantages and disadvantages and a companies’ structure, experience, and maturity typically determines which strategy to use.
With the rise in VoIP usage, so comes the rise in security breaches and risks. While the only secure server is one disconnected and buried 10 feet into the ground, there are several steps you can take to mitigate the destruction and frequency of these security breaches. Tim Linn, the VoIP Innovations Lead Systems Engineer, has written this article to serve as a guide for our customers on how to manage their security initiatives and avoid international fraud. This article can also be found on our Wiki where we offer articles that serve as a guide to using our services.
In a recent White Paper we discussed “How to Buy Wholesale SIP Termination” through strategies and processes. We wrote about a process called “RATA”; Researching, Analyzing, Testing, and Accountability. RATA is a formula we personally use to reduce the risk and time spent choosing a wholesale termination carrier. In this whitepaper we will talk about how to manage your wholesale SIP termination services. Managing wholesale SIP termination services brings an entirely new set of challenges. If we were to give one piece of advice to anyone managing a termination platform, that advice would be to develop good reports and watch them on a daily basis. There are many KPI’s (key performance indicators) to watch when managing termination. Minutes, margins, route loss, ASR (average seizure rate), and ACD (average call duration) are just a few things. Knowing what KPI’s to watch and how to read them is key to avoiding a huge monetary loss. It’s critical to know that lost traffic was due to high prices or having less than acceptable margins is due to high route loss or that your ASR/ACD stats are poor due to short duration (dialer traffic) traffic.
So the question is, where do I start when managing wholesale SIP termination? At VoIP Innovations, we are big fans of Verne Harnish, who wrote the Mastering the Rockefeller Habits. The Rockefeller habits are three practices that John Rockefeller adopted in every aspect of his life. They are priority, data, and rhythm and at VoIP Innovations we have adopted them in our everday life as well. Priority is simply setting priorities and sticking to them. Data is having access to the facts needed to make informed decisions. Rhythm is simply your daily routine. We manage our wholesale SIP termination services using these three habits and from past experiences, we can assure you that termination can make you pay, not figuratively, if managed poorly and it takes an entire team of people to manage it well.