It’s hard to believe that 2017 is right around the corner. These remaining days are crucial for one reason: strategic planning. Whether that means ensuring you’ve invested in the right products/services or finalizing quarterly/yearly objectives, planning is essential—and time is of the essence. For VoIP-based businesses that have yet to iron out their 2017 strategic roadmap, we'll give you three things to do to ensure a positive and profitable start to the year.
Get a Fraud Detection Service: While there are plenty of things you can do to prevent VoIP fraud—use strong passwords, maximize use of your firewalls/ACLs, restrict call routes—the best way to ensure fraud prevention is with a market-leading fraud detection service. Such a service should support you with advanced monitoring, reporting, analytics and alerting capabilities that enable you to gain full insight and transparency into your VoIP traffic. If you’re worried about budget, rest assured that a leading fraud detection service, offered from the right provider, can be priced at just a fraction of others on the market. Considering the pattern of disastrous cyber-attacks occurring every year, you’ll want to ensure you’re prepared for 2017.
Invest in an End User Portal: The customer experience is and always will be key for business. In fact, about 90 percent of companies today compete solely on the basis of the customer experience. This should of course include your own organization, which is why a brandable end-user portal is crucial as you embrace a new year. This service allows your customers to have full control over their VoIP services via a platform that can be specially branded for their business. Empowering your customers with greater self-service allows you to cut down on time and costs, while increasing brand awareness and reputability.
Reassess Your E911 Service: Research shows that most 911 calls today come from cell phone networks, yet many emergency service infrastructure lags. E911 services are vital in today’s mobile-first world, offering users the ability to easily set E911 alert notifications that can be added, updated or removed in real-time. At VoIP Innovations, alerts can also be added to both on-net and off-net numbers.
In the end, there are countless steps you can (and should!) be taking to ensure your best year yet. Here’s one last thing you should do to stay ahead in the game: keep up with our blog to stay educated on best practices and need-to-know information within this ever-evolving industry.