Throughout the month of July, our team here at VoIP Innovations has been focused on informing you about automation and many other features that should be included in a VoIP Hosted Billing System. The train doesn’t stop there; today I’m going to explain to you a bit about scalability and integration. These are two of the major players in a successful VoIP billing system, but what makes them so important?
To be quite honest, when I first heard the word scalability, I looked it up online... just to make sure my brain was in the right spot. Defined by Wikipedia: scalability is “the ability of a system, network, or process to handle a growing amount of work in a capable manner or its ability to be enlarged to accommodate that growth.”
Makes sense, right? Basically, it’s your company’s ability to adapt and modify its' systems as you grow. Which leads me to...
Secret #1: Modify as the Company Grows
It is CRUCIAL to choose a billing system that fits your growth patterns. The last thing you want to do is switch billing platforms after you have been established as a company - that would make for everything BUT smooth sailing. So making sure that your platform is highly scalable and that there is plenty of room for change is critical. Whether accommodating for more profits, people, DIDs, etc. every company should have scalability at the top of their to-do list.
Now, "to integrate" is when you combine two or more things into one big thing, yes? Well, you will need to be able to integrate your merchant services, payment gateways, and switch equipment in the billing system you choose. Even your CDRs (call data records) can be integrated into the system, which gives you a deeper look into DID activity and usage.
Secret #2: Merchant Services
Secret #3: Switch Equipment and CDRs
Shhh. Don't Go Tellin' Our Secrets!
Just kidding :) Tell your mom, tell your friends, tell your dog; we're here to help! If you have any questions, feel free to leave a comment!