VoIP/UCaaS Sales: Why Should Your Prospect Buy from You?

Posted by Stuart Preston on Jan 22, 2018 10:49:51 AM

Today's post is brought to you buy Stuart Preston from Pitch Consulting!

During your sales process, you’re likely to get the question, “Why your company rather than your competitors? What makes you better?” A sales rep who’s not prepared for this question will quickly start rattling off some good points: we’ve been in business for X years; we have great customer service; I guarantee my prices. Those are all good answers, but they don’t really separate you, and the rep over at your competitor is likely saying the same things.

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New Year. New Goals. New VoIP Network.

Posted by Allison Boccamazzo on Jan 16, 2018 1:38:00 PM


Chances are, your company runs on a VoIP network. Almost 80 percent of U.S. companies today do, compared to 42 percent in 2009. You’re ditching the rising costs of traditional service and saving on equipment, lines, manpower and maintenance. Your brand is part of a market that’s expected to grow from $83 billion in 2015 to $140 billion by 2021. It’s a smart move in today’s digital, data-centric world.

But could you be benefiting more? Perhaps saving more money, or gaining better control over your service? Could you be addressing more specific user needs?

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VoIP Innovations to Exhibit at ITEXPO Florida 2018

Posted by Natalie DeCario on Jan 11, 2018 9:00:00 AM

We are happy to announce that we will be showcasing our new Programmable Numbers Platform and Applications Showroom at 
ITEXPO, held February 14-16, 2018 at Greater Ft. Lauderdale/Broward County Convention Center, Ft. Lauderdale, Florida. ITEXPO is the world’s leading business technology tradeshow and will converge education, innovation and networking across the entire community of IT professionals and thought leaders. Meet us at booth 517 to learn more about out strategy for CPaaS and Programmable Telecoms.

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CPaaS Analysis: State of the Market, Major Players and More

Posted by Allison Boccamazzo on Jan 8, 2018 2:03:00 PM

Do you want to optimize workflow? Maximize efficiency? Innovate customer experience? Then you’re going to want to pay attention to Communications Platform as a Service (CPaaS). This cloud-based platform allows companies to embed real-time communications like voice, video and SMS directly into any Web or mobile app.

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The Explosive Impact of CPaaS and IoT

Posted by Allison Boccamazzo on Jan 4, 2018 10:28:00 AM

8.4 billion - that’s how many IoT devices are currently installed, according to Gartner, and that number is expected to grow to 20.4 billion by 2020. These devices are proliferating the home, the workplace, and most certainly the enterprise. In fact, the number of these devices this year outnumbered the world’s population for the first time in history.

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VR/AR: A Hotbed of Innovation Using CPaaS

Posted by Allison Boccamazzo on Dec 27, 2017 1:03:00 PM

Snapchat, Pokémon Go, Samsung Gear - do you know anyone using these apps? They’re all massive commercial advancements in virtual reality (VR) and augmented reality (AR). Just how big, exactly? Consider that Pokémon Go experienced over 7 million downloads within its launch week, compared to 2.2 million for Angry Birds 2. Meanwhile, Snapchat saw an increase of 30 million users between 2016 and 2017 alone.

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CPaaS: The Ultimate Advantage in an AI Arm’s Race

Posted by Allison Boccamazzo on Dec 20, 2017 2:11:00 PM

Two years from now, 84 percent of companies will consider artificial intelligence (AI) “essential” to competitiveness. By this time, it’s also expected that the use of AI will transcend far beyond IT to critical lines of business that drive next-gen customer experience (i.e. sales, marketing, finance, HR).

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The Untapped Potential of CPaaS in Government

Posted by Allison Boccamazzo on Dec 11, 2017 2:35:00 PM

In many ways, it can be argued that the citizen experience is the most critical customer experience of all. The way local, state and federal government agencies interact, serve and protect is of the utmost importance, and yet there is so much room for improvement. In fact, recent research shows government to be rated as the No. 1 industry with the
worst customer service.

Demand has long existed for more high-performing governments. This is why we’ve seen the emergence of body cameras, for example, and the advancement of location-based technology. The industry is expected to adapt and mature to meet the next-gen needs of citizens today and in the future. This undoubtedly involves communications, which lies at the heart of everyday services citizens depend on, and even those that save lives. That’s where Communications Platform as a Service (CPaaS) comes into the picture.

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Your VoIP Sales Dashboard for 2018

Posted by Stuart Preston on Dec 8, 2017 9:24:12 AM

A Sales Dashboard is a great tool, and you can use it to get 2018 off to a great start. Whether you hit your sales targets in 2017 or missed them by a mile, you can launch 2018 with a focused plan and a proven tool to measure your plan: The VoIP Sales Dashboard.

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CPaaS in Healthcare: Unlocking Endless Possibility

Posted by Allison Boccamazzo on Dec 5, 2017 11:30:00 AM


Perhaps no other industry can benefit from communication-enablement as much as healthcare. Think about it: in almost every patient study, general expectations are communication-focused. For example, there’s the need to be listened to, to receive clear explanations and instructions, and for better scheduling and time management. These are all realistic expectations, and they can be instantly enhanced using Communications Platform as a Service (CPaaS).

CPaaS is a platform that allows organizations to embed real-time communications (i.e. voice, video, messaging) directly into applications using cloud-based tools. By integrating these capabilities into commonly used apps, providers can custom-tailor workflows to meet priority needs.  

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