If your business is not using programmable numbers, it needs to start. As in, right now, today. Research estimates the cost of a mid-range phone system to be around $500 per handset, with this price doubling for a higher-end system. For a small business with upwards of 500 employees, this translates into as much as half a million dollars. Just for PHONES.
There’s no good reason to implement an on-premises phone system that will eat up IT budget and eventually require a rip and replace. Programmable numbers can drive the same outstanding results at a fraction of the cost. Here are five features you can use to innovate and differentiate:
- Custom greetings: Play custom messages while callers are on hold; capitalize on marketing opportunities to cross-sell and upsell based on specific customer accounts.
- Handle multiple calls: Avoid the customer frustration that comes with long hold times (keep in mind that some virtual calling systems like Google Voice don’t yet support multiple calls).
- Expand your remote team: Get work done anywhere, anytime (click here for examples of this workplace flexibility).
- Set up IVR: This is just one of several add-on services for programmable numbers (others include e911, conferencing, and CRM/ERP integration) that allows you to automatically inform callers of key information (business location, working hours) and route customers to subject matter experts.