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Chat with Nat: 25¢ DIDs, ITEXPO 2016, & Holiday Fun Time!

Posted by Cherie L. Steffen on December 11, 2015 at 9:58 AM
Cherie L. Steffen

Hey everyone! Thanks for checking into this week’s Chat with Nat! We’re getting down to the wire…only a few more editions remain for the year. It’s just about that time to reflect on the past year and begin setting goals for 2016. Maybe you’ve started doing it already—especially where your business is concerned. You may be thinking 2015 was a great year, but you want to take it even further in 2016—really step up your game. We want to help you do it! So just like you’re planning for the new year, we’re doing the same around here. More posts, more infographics, more videos, more information--stick with us; we’ll get you there! But now, onto this post. Here’s Chat with Nat: 25¢ DIDs, ITEXPO 2016, & Holiday Fun Time!

In Case You Missed It

This week we published two posts that you simply must check out. (If you’re a subscriber to our blog, you’ve already seen them. If not, click that orange button at the end of this post!) The first was on Monday and it was the second episode of Talking with Tapolci: Entrepreneurial Struggles. This vlog further broke down our eBook, Originating Profit: Overcoming the Challenges of VoIP Entrepreneurship.

Originating_Profit_eBook_I_VoIP_Innovations-3.pngYesterday, we posted Order DIDs for 25¢ - VoIP Innovations Holiday Promo. It's the gift that keeps on giving--for a limited time, of course. We discuss it further below, so keep reading!

Audio eBook

Our eBook has now been turned into an audio book as well! So for those of you who prefer to hear your books as opposed to reading them, this is for you! Think about it—on the treadmill, at your desk, or on a commute to the office, you can now take in all the information, but hands-free!

New API Method

GetAssignedTNs is a new API 3.0 method that allows customers to quickly display a list of DIDs on their account. This is similar to a previous method, “auditDIDs”, except that GetAssignedTNs only shows the DIDs themselves instead of pulling associated information such as Tier and State. DIDs can be displayed by category using the following strings:

LOCAL – Displays all Local DIDs on querying account

TF – Displays all Toll-Free DIDs on the querying account

INTL – Displays all International DIDs on the querying account

ALL – Displays all DIDs on the querying account

Another Way to Chat

We will now be offering a “chat” feature in our BackOffice. Picture it—you’re going through our BackOffice and all of a sudden have a quick question. Now, as another option to calling our Support Team, you will be able to chat with them online. We’re aiming for Monday, December 14, to have this new capability ready for you. Be on the lookout!

TelecomReseller EDUcast

This podcast, DIDs: The Real Deal, features Jason Tapolci, President of VoIP Innovations and Gary Audin of TelecomResellers. It will open your eyes to the who, what, and how of DIDs (Direct Inward Dialing). So if you’ve ever wanted to know more about them, listen to this EDUcast!

25¢ DIDs?! Check Out This New Promotion!

As an early holiday present to you, we have a very merry new promo—from now until January 31, 2016, we are offering 25¢ DIDs with no porting or activation fees!! As an existing customer of VoIP Innovations, you can port numbers from other carriers into VoIP Innovations for free and the activation fees will be waived. Remember that we have Standard and Project (more than 50 numbers) Porting Specialists who are ready to assist you with any porting needs. New or existing customers can also purchase the 25¢ DIDs under the new Tier 25 in the BackOffice.  If you’re not a customer yet, you can always test out a Free Trial of our services first and the promotion is available to you there, too!

ITEXPO Is Coming…


It’s that time again—that’s right— ITEXPO is a little over a month away! The next ITEXPO East will be held at the Broward County Convention Center in Fort Lauderdale, Florida, January 25 -28 (Exhibits January 26 – 28). We will be showcasing our new DID Wizard…Get ready to be amazed at the ease and functionality of ordering DIDs and more! Also, our System Engineer, Joe Aponick will be speaking about VoIP fraud—you know how important that topic is in this industry. We’ll be at Booth 615 ready to visit with you, chat, and of course hand out some cool swag. We hope to see you there! In the meantime, get yourself a FREE ExpoPlus Pass so you don’t miss out on the action!

Holiday Hours

With Christmas and the New Year holidays fast approaching, we wanted to go ahead and make you aware of our holiday hours now so you can plan accordingly.

The Porting Department hours are as follows:
Christmas Eve: Thursday, December 24 – Normal Hours – 8 - 5:00 EST – (A possibility of leaving early, 3pm - 3:30 pm as business dictates)
Christmas Day: Friday, December 25 – Closed 
New Year’s Eve: Thursday, December 31 – Normal Hours – 8 - 5:00 EST – (A possibility of leaving early, 3pm - 3:30 pm as business dictates)
New Year’s Day: Friday, January 1 – Closed 

The Support Department hours are as follows:
Christmas Eve: Thursday, December 24 – Normal Hours
Christmas Day: Friday, December 25 – Closed, but an on-call technician will respond to emergencies only via tickets.
New Year’s Eve: Thursday, December 31 – Normal Hours
New Year’s Day: Friday, January 1 – Closed, but an on-call technician will respond to emergencies only via tickets.
*Emergencies are if customer calls are failing due to a VoIP Innovations’ issue.
**Support also has the possibility of leaving early on Christmas Eve and New Year’s Eve, as business dictates.

Play It Forward


As part of our ongoing volunteer efforts in our community, some of us, along with staff members from our parent company ABG Capital, will be spending a few hours this afternoon assisting Play It Forward, a toy donation drive in Pittsburgh that collects gently used toys and offers them free to families in need. We’ll be sure to post a few pictures next week!

More Volunteering!

Our Sales Team out in Arizona is making sure to give back as well. This Friday, they’ll be volunteering in Mesa, Arizona, at Feed My Starving Children, a non-profit in which volunteers hand-pack meals for malnourished children.

Holiday Party

Party Time! The day is near to let loose and let our hair down! (Or put it up if that’s more fashionable.) After a successful party there last year, we are again venturing back to Olive or Twist in Downtown Pittsburgh this weekend to gather as a company and celebrate the season and a year of merriment. We will post a few pictures from this event as well!

Thank you for joining us for a recap of the week here at VoIP Innovations. We look forward to seeing you back here next Friday. Make sure to click the orange button below so you don't miss any of the videos or posts that will be coming your way in the week ahead!
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Tags: Telephony, Chat with Nat, ITEXPO, VI News

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