Welcome to a new month and a new Chat with Nat! We hope April brings you many better days than March and that your coworkers, friends, and associates have no tricks up their sleeves today. We certainly do not! For you, our faithful readers, we have our usual recap of the week and noteworthy news. As our way of saying thanks, we also have a special promotion for you to look forward to next week. That's all we're saying about that for now! Let's get to it; here's Chat with Nat: April Foolery Free!
In Case You Missed It
This week, we published Choosing SMS Sender IDs: Long Code vs. Short Code. In this post we explain the differences between the two so you can decide when to use which one. In case you missed it, check it out!
We have some BackOffice changes that are scheduled to go live this coming Monday! This update to the BackOffice will include new Quick Links, condensed menus, and a new DID Manager.
Side Bar Quick Links:
The first thing you’ll probably notice when you login to the BackOffice is the sidebar on the right. This sidebar will provide you with important Quick Links that help you navigate the BackOffice faster than ever before.
With a single click, the Quick Links will allow you to Order DIDs, begin a porting submission, manage DID features, view groups, and even read new blog articles! Quick Links are also customizable so you can add bookmarks to BackOffice features you frequently use.
Condensed Menu Options:
As you scroll across your BackOffice tabs, you’ll see that we’ve cleaned up the menu options quite a bit. Most of the tabs have been condensed, and thanks to our DID Wizard and new DID Manager tool, we were able to combine many of these options for a cleaner look.
You will also notice that tabs no longer have the “Help” option. Instead “Help” is exclusively found as a tab.
Perhaps the greatest addition to this BackOffice update is our DID Manager. Before, you would have had to navigate through a string of links to manage your DIDs. To open the DID Manager, go to the DIDs tab, open “My DIDs” and click “Manage DIDs (BETA)”. With the DID Manager, you can get the inventoried DIDs you need with just a few clicks.
The DID Manager will allow you to filter your DIDs by type (Local, Toll-Free, International) and by feature. Selecting the different options will allow you to narrow in on the DIDs you need.
Hiring…Could It Be You?
Currently, we are still hiring for our Pittsburgh office. If you, or someone you know, would be a great fit for a Technical Support Representative, please click for the details.
We have a fun, employee oriented work environment with value added responsibilities and ownership of tasks. You can take advantage of paid volunteer and recreational activities, as well as ping pong, an office arcade, Free Lunch Fridays, profit sharing, and full benefits! If you feel that you meet the requirements, please submit your resume and cover letter to Sharon Kolesar, Human Resources Manager, email@example.com.
To learn more about the fantastic individuals who work in these departments already, take a look at this post.
Happy Birthday to Porting Representative Jessica Sheehy, celebrating on April 6, and to Technical Support Engineer Dustin Campbell, who will celebrate on April 10.
Thank you for visiting us to check out our week in review! Please make sure to click the orange “SUBSCRIBE” button below so you don't miss out on any posts and/or videos that will be coming your way in the week ahead.