Greetings, Chat with Natters! Since we are smack dab in the middle of the giving season, we thought it was fitting to be in a giving mood. Our posts were big on giving some of our in-house experts a voice, giving you all the help you need to get out of sticky situations, and giving you the opportunity to chat with us in person. So let's get to all the giving in this week's edition. Here's Chat with Nat: Giving Away ITEXPO Passes!
In Case You Missed It
In the post, The Top 10 Causes of VoIP Audio Issues, we chat with our Technical Support Supervisor Tom Cavey as he covers the top 10 causes we commonly see among our customers.
Being on the front lines, our representatives in technical support are well versed on the subject of problem solving. In the post, Top 10 Tools to Help VoIP Businesses: Part I, Technical Service Representative II Tim Klein lists five tools that can help VoIP businesses. We'll post the other five next week, so be on the lookout for those!
We only hinted at it last week, but now we have the full details for you. Take a look at our post Visit VoIP Innovations at ITEXPO 2017 in Fort Lauderdale to find out all the information you need about the upcoming show. You can also click the ITEXPO button above for passes!
We were thrilled to learn that we received a 2016 Customer Experience Innovation Award from CUSTOMER Magazine! Read all about it in the link above.
The holidays are fast approaching...the following are our hours for our Technical Support and Porting Departments.
Christmas Day: We'll have an on-call technician responding to emergencies only. You may reach him at email@example.com or 412-203-0221.
Monday, December 26th: A Support technician will be in the office from 11:00 AM – 7:30 PM EST.
New Year’s Day: An on-call technician responding to emergencies only. He can be reached at firstname.lastname@example.org or 412-203-0221.
Monday, January 2nd: A Support technician will be in the office from 11:00 AM – 7:30 PM EST.
Monday, December 26th: Closed
Monday, January 2nd: Closed
Any emergencies during this time may be directed to email@example.com or (412) 348-0602.
Thanks for tuning in for a recap of the week here at VoIP Innovations. Please be sure to click the “Meet Us at ITEXPO 2017" button below to get your free passes! Have a fantastic weekend and we'll chat again next week.