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Chat with Nat: In August Company

Posted by Cherie L. Steffen on August 7, 2015 at 9:30 AM
Cherie L. Steffen

Hello everyone! Don’t you love the smell of a fresh month? Ahhhh…the possibilities. We’re getting settled into August quite nicely and ready to accomplish great things. But before we sit here and get lost in dreamy thoughts, let’s recap the week, shall we? We've been busy as usual, but definitely took the time to recognize the amazing individuals here that make it all happen; we're amongst some fantastic people! So with that in mind, here is this week’s Chat with Nat: In August Company.

In Case You Missed It

billingdisputesinfographic-4                                                          (Click to Enlarge)

Our fabulous summer interns are about to leave us next week. (Nooooooo!!) But before they go, Lea and Cody have put together another awesome infographic for you. Just yesterday, we published 5 Steps to Disputing a Customer Billing Problem. In their words, they’re going to tell you how to solve, end, terminate, and say "na-na-na-na, hey, hey, hey, goodbyyye" to a customer billing problem. Check it out in case you missed it!

The Rate Simulator Is Ready!

Last week, we let you know that the Rate Simulator was added to our BackOffice. This new feature, located under the Termination tab, allows our customers to upload their existing CDRs for analysis, which will be compared against our termination rate decks. After the customers' CDRs are processed and the rates are calculated, a VI Sales representative will then contact the customer to discuss how much money we could potentially save them by using our termination service. And guess what? Even if you're not a customer, you can still use it. Check it out!

Looking For A Few Good People...
Actually just two--we are looking to hire two new Account Managers based out of our Tempe, Arizona, office. If you think you are enthusiastic and motivated, and would make a terrific Account Manager, or know someone who would, check out this ad!


Celebrating company anniversaries this month are Technical Support Representative Ian Hambelton on August 22, and Project Provisioning Specialist Denise Breide on August 23. Thank you both for the past four years of service. Next year, you’ll reach a milestone!


Happy Birthday to the following August babies: Gene Zuccaro, August 5; Tyler Weimerskirch, August 12; Ian Hambleton, August 26; and Trichelle Barish, August 29. May all of your wishes come true!

Employee of the Month

20150803_Trichelle_Barish_EofM_June2015Speaking of Trichelle Barish, let’s wish her a congratulations!! Trichelle, Porting Coordinator, was named as the June 2015 Employee of the Month at the ABG Capital Monthly Meeting this past Friday! Keep up the great work, Trichelle, and thank you for all you do!

Tough Mudder

Happy Tough Mudder month! A bunch of us will be participating in the event on August 29 so it's definitely crunch time!

Here we snapped Marketing and Communications Manager Natalie DeCario and GlobalPOPs and VoIP Innovations Network Operations Technician Justin Sparks doing some exercises after work so they'll be ready for this major test of endurance. Tough_Mudder_Pittsburgh_ABG_Capital

Thanks for checking out our weekly wrap up of all the VoIP Innovations' happenings. We'll see you back here next Friday. Make sure to click the orange button below so you don't miss the upcoming posts in the week ahead!

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Tags: Chat with Nat, VI News

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