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Chat with Nat: Life, Liberty + The Pursuit of VoIPiness

Posted by Cherie L. Steffen on July 2, 2015 at 9:30 AM
Cherie L. Steffen

Are you ready to get the second half of 2015 underway? It’s here! Hello July and welcome to Chat with Nat: Life, Liberty + The Pursuit VoIPiness. We’re going to have a jam-packed July full of informative blog posts, entertaining videos, colorful infographics, and more to expand your knowledge, save you time, and make sure you get a chuckle or two. Let’s jump into this post!

In Case You Missed It

Yesterday we published the Top 10 Things to Look for in a Billing System.  Our VoIP Innovations Billing System collects, rates, taxes and bills voice and related services and has everything an ITSP or reseller would need to bill its customers for their VoIP services. So, is the billing system you’re using up-to-snuff? Check out this post if you missed it and find out!10_Things_to_Look_for_in_a_Billing_System_._VoIP_Innovations_Blog

Disaster Recovery

We are excited to announce that our Disaster Recovery (DR) site has been completed and implemented! This is a third site, separate from our other locations and its sole purpose is to ensure customer call completion in the event of a catastrophe. Our current customers should be on the lookout for an email with all of the details!

E911 Provisioning

Have you ever tried to provision a DID with E911 service, only to receive an error stating that the endpoint is locked? Our E911 provider has made it easier to provision DIDs with E911 service by allowing records to be provisioned on multiple accounts. This should greatly reduce the amount of “locked” errors that you may receive, resulting in a smoother experience for our customers. If you’re concerned about the correct address information being transmitted, don’t worry. The address information will be associated with the sending/calling party’s account.

New Invoices Are Coming!

We are currently working on an improved invoice template for all of our customers. This new invoice will have a new look and feel to it as items will now be categorized instead of just listed as they are currently. Each category will also include a total of all the items within it as well as overall totals at the end of the invoice. Stay tuned for that!

Online Demo

Have you had a chance to take a look at our new feature yet? We have a free online demo that gives you an inside look at our industry-leading wholesale VoIP BackOffice--such as several "how-to's" and "this is how", etc. Click below and take a moment to play around with it if you haven't yet!
BackOffice Free Trial

VoIP_Innovations_Technical_Support_Representative_Mike_DichaziHappy Anniversary!

Please join us in wishing a happy one year anniversary to Technical Support Representative Mike Dichazi who will celebrate on July 28!

Holiday Hours

As a reminder, we will observe the Independence Day holiday on Friday, July 3rd. Our Porting Department will be closed and Technical Support will have coverage for your needs that day from 10:00 AM – 6:30 PM EDT. Please give us a call should you need any assistance!



That concludes another weekly wrap up of the VoIP Innovations happenings. We wish all of you a safe and happy 4th of July and we'll see you here next week when we get back to our regularly scheduled posting day—Friday! Make sure to click the orange button below so you don't miss the posts that will be coming your way this week!
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Tags: Chat with Nat, VI News

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