Chat with Nat: Notifications & an Important Question

Posted by Cherie L. Steffen on July 22, 2016 at 8:35 AM
Cherie L. Steffen
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Hello and welcome to Chat with Nat! Only one more week stands between you and another one of our popular promotions. But of course, we're not going to spill the beans yet! In the meantime, we'll supply you information about the happenings of the week around here. Let's get to it; here's Chat with Nat: Notifications & an Important Question.

In Case You Missed It

Traffic_Pumping-2.jpgTo kick off the week, we posted, "Traffic Pumping: It Affects You More Than You Know." Traffic pumping (click here if you need a quick 101 on the topic) has been touted as the mother of all scams. In this post, we'll discuss three things you may or may not know about this powerful scheme.

Landline_telephone-2.pngOur second post of the week was, "Is Security the Only Reason You Still Have a Landline Telephone?" So ask yourself, is it? We'll cover the fears you may have and why VoIP is a solid switch. Take a look at both of these posts in case you missed them.


Short Duration Notifications

In one of our blog posts earlier this month, we heard from a member of our Technical Support Department. As they are the ones on the frontlines talking to you many of you, they bring a wealth of knowledge to our company. In this section as well as the next, Cameron Nutter, a Technical Support Representative, has some information for you about Short Duration Notifications and Top Up Shortfall Notifications:


"As you may or may not be aware, we have the following Traffic requirements listed in our Terms of Service for our conversational termination services:

(i) Customer's Answer Seizure Ratio (ASR) in any 24 hour period must be above 60.0%;
(ii) Average Length of Call (ALOC) must be above 60.0 seconds in duration; and
(iii) 90% of total calls must be above 6 seconds in duration.

Any traffic that does not meet all three requirements is qualified as short duration traffic and must be sent over the appropriate Dialer Rate Deck. Fees may be applied to your account if this traffic is continually sent over our conversational decks.

We understand that it is difficult to constantly monitor all of your customers’ traffic to make sure that it is compliant with our requirements, which is why we have added several new features to our BackOffice to help you.

vi_site_icon_support_2015-2.pngFirst, we have added a Short Duration CDR Type to our Current CDRs. This will list all recent outbound calls that were completed with 6 seconds of duration or less. This report should help you identify a particular endpoint group or customer that may be responsible for the short duration traffic that is originating from your account.

Second, we have added the ability to sign up for Short Duration Notifications under Billing > CDRs > Short Duration Notifications. This new page will allow customers to enter contacts that will receive alerts regarding short duration traffic at the intervals such as monthly threshold, daily, weekly, biweekly, semiweekly, monthly, and semimonthly.

And now for the “fine print…” Please be aware that these are courtesy notifications only and that delivery is not guaranteed. Please remember that customers are responsible for ensuring that their traffic meets the necessary requirements as outlined in our Terms of Service.


Top Up Shortfall Notifications

We have added a new Top Up Notification for Prepaid Customer Accounts, which we are calling a ‘Top Up Shortfall’ notification. This new notification is intended to alert customers if their Top Up settings will put them in jeopardy of suspension due to the inaccuracy of their current configuration.

For example, if a customer is about to incur $100 in MRCs but their Top Up settings are set for $75, a notification would be sent. We believe that this new alert will assist customers with growing business and help prevent an unnecessary suspension that would result in an interruption of service.

Customers can sign up for this notification by navigating to Billing > Billing Notifications and selecting the 'Prepaid Top Up Shortfall' option for their contact. Please note that this notification will not be available until a recurring payment is on file and top up settings have been configured."

End User Portal
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Have you checked out our Brandable End User Portal yet? If not, the time to empower your end users to have more authority over their VoIP services is now! You'll save time and still maintain control by assigning editing rights. Want to know more? Here you go!

Reseller View Wiki Article

End User View Wiki Article

Clients' View Wiki Article

Brandable End User Portal How-to Video 


Hosted Billing Changes

vi_icon_Payment_Options-1.pngWe are slated to have Hosted Billing changes take effect either the first or second week of August. This will entail a pricing change as well as how we handle setting it up for you, the customer. So if you were thinking of signing up, now is the time...do it before any price changes take effect! We will be providing more information shortly, so please stay tuned for that.


She Said Yes!

Please join us in congratulating our Lead Systems Engineer Tim Linn on his engagement to his girlfriend Jessi this past weekend!! After a breathtaking skydiving trip together (and landing safely on the ground), he got down on one knee and popped the one very important question. 

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Thank you for joining us as we recapped the week here at VoIP Innovations. As always, please make sure to click the orange “SUBSCRIBE” button below so you don't miss any of next week's posts, videos, or whatever else we might send your way. Have a great weekend and we’ll see you here next Friday! 
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Tags: Chat with Nat, VI News

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