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Choosing Location and Billing for Your Toll-Free Numbers

Posted by Daniel McFarland on October 6, 2015 at 12:04 PM
Daniel McFarland

In our Top 10 Post from September, we went over some questions you should ask your wholesale VoIP provider when purchasing toll-free services. Today, we're going to expand upon choosing the location of your services along with the two types of billing.

Toll-Free Location

Keep location in mind when offering toll-free services.

There are three things that matter in property: location, location, location. While we all know this rule as the mantra for real estate agents and property seekers, you should also be aware of how much this saying applies to distributing toll-free services.

Toll-free numbers are typically offered in three ways: US, US + Canada, and US + Canada + International. Do you only want to be reached by numbers on U.S. soil? What about your flap-jack loving Canadian customers from the north? Maybe you have calls coming in from Columbia. We won’t ask why, but maybe your obsession with Pablo Escobar has been a little unhealthy after watching ‘Narcos’. Whatever the case, you need to be sure of where your toll-free numbers can accept calls. Also, from where you are receiving your calls, different billing methods may apply.


When you opt for toll-free services from you wholesale VoIP provider, they will likely give you two options, the simple version is known as “flat minute rate”.

Flat minute rate is exactly as it sounds. You will be charged a flat rate for each minute you are on the line, whether you call is coming in from the sunny shores of California to the philly cheese steak lined streets of Philadelphia. So if you agree to a flat rate of 1.5 cents per minute, that’s what you’ll be charged, no matter the location.

Regardless of location, you will be charged the same in flat minute rate.

"Reverse rate deck" is a little more complicated, but if you take advantage of its benefits, you can decrease the size of your bill.

With the reverse rate deck method, you will be charged differently by minute depending on where your call is coming from. You may be charged 1.5 cents if your surfer buddy from California is calling you and 1.8 cents from your liberty bell banging bro from Philly. Hold on, there’s good news. You might have a call coming in from New York at a rate of 1 cent per minute, or even 0.8 cents a minute from a call from the corn fed land of Missouri. This is where the advantage of reverse rate decks come in, but there is a risk of getting charged more than you would have with a flat minute rate from certain locations.

Your rate will be determined by location in reverse rate deck billing.

Be sure to choose all locations that will allow all customers access your toll-free numbers. And remember, different rates may apply depending on the location of your calls. With that in mind, choose the billing plan that works best for you. For more information, contact one of our customer representatives today.

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Tags: Telephony, Entrepreneurship

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