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Do You Know These Common Myths about Toll-Free Numbers?

Posted by Allison Boccamazzo on September 26, 2016 at 9:09 AM

We’ve said it before and we’ll say it again: Toll-Free numbers are an ideal way to engage with customers; bolster brand awareness; and increase profitability. With several easily accessible codes and vanity number combinations to choose from, the sky’s the limit when it comes to implementing a unique number to achieve your business goals.

Toll_Free_Myths.pngBut this isn’t to say that these numbers are without complexities and confusion. In an effort to help guide your number strategy, we decided to crack down on three common myths about these numbers:


800 numbers are in abundance: Contrary to popular belief, the traditional 800 number is slowly but surely becoming extinct. Despite this, there are plenty of codes available today that businesses can use, including: 888, 877, 866, 855 and 844. If you really have your heart set on a coveted 800 number, know that there are service providers out there who can help get you what you want.


Porting Toll-Free numbers is a hassle: To get the process started, all a customer has to do is obtain a copy of their phone bill from their current provider. Once this is acquired, the customer simply needs to complete the winning carrier’s letter of authorization (LOA) and submit their port request. It’s as simple as that. Working with a Responsible Organization, or RespOrg, will make this process even easier.


Toll-Free numbers cover any location: Not necessarily. It works this way: the services you get from your provider come from an underlying carrier (either a Tier 1, Tier 2, or Tier 3). Each of these carriers is known for servicing a specific geographic region. One may specialize in servicing rural areas, for instance, while another caters to cities. It’s important that you communicate with your service provider to ensure you’re on the same page.


Want more information? Check out these blog posts for everything you need to know:

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Tags: Telephony, Telecom

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