Just about anybody can start a business, but the true challenge comes in managing your company and generating growth. Eight out of 10 businesses crash within their first 18 months. Don’t be part of that statistic. If you’re managing a telecommunications business you definitely have plenty of room to grow. But it will be challenging, especially if you’re trying to transition into the VoIP market.
Today, we’re going to take a lesson from Jason Tapolci, President of VoIP Innovations. VoIP Innovations is an industry leader that utilizes technology to allow resellers to efficiently provide telecom and VoIP services. The following is an abridged excerpt from a white paper written by Jason Tapolci called, “How to Successfully Manage a Telecommunications Business.”
Step One: Provisioning
The first step in growing your telecom business lies in provision. What is provisioning? Provisioning is the act of onboarding a new customer or turning up a new service. This could be processing a sales order, so that a new customer can start using your service or adding new or additional services to an existing customers account. Either way, it is important to make this an instant and painless experience. How is this done? There needs to be a sales team in place that knows what their customers want.
So, when it comes to delivering what your sales team promises, there are a couple rules to remember. The #1 rule is to focus on training your entire team to speak the same language. At VoIP Innovations, we call it being on the same page. Everyone on our team (marketing, sales, provisioning, support and billing) knows what products and services we sell and how we sell them. Each department has a say in how they want each process to flow through their department. We call it passing the baton. The #2 rule to focus on is building a repeatable and scalable process that is well documented and simple to execute. Each part of the process should have a defined starting and ending point. These are the points where the baton is passed from one department to another. It also provides clear accountability and predictability throughout the entire process.
How to Get the White Paper
This is just a small preview of the advice in Jason's white paper. To get this white paper and start building a successful telecom business, click the button below. You’ll also receive advice on creating a support team for your daily operations and develop an efficient billing system to increase customer satisfaction.
Also, keep an eye out for his upcoming eBook in the next few weeks. Once you have your business, you need to learn how to keep it growing. That eBook will teach you how!