Only 27% of end-users who engage with MSPs feel “very satisfied” with their experience, according to CompTIA’s annual “Trends in Managed Services” report. So, how can MSPs step up their game? Here’s how VoIP Innovations’ award-winning BackOffice platform transforms these experiences and instantly expands value:
- Programmable services: Create CPaaS-enabled apps and services with an easy-to-use programmable telco platform. This can be used to improve your own costs and efficiency (i.e. building an app that automatically schedules customer appointments) or to get creative with solving specific customer issues. Virtually anyone can get started with CPaaS; no extensive skills or experience required.
- Access pre-built applications in the Showroom: If you lack the time or skills to develop your own custom apps, you can search the Showroom for pre-built CPaaS applications from VoIP Innovations and select partners. No building necessary; use these services off the shelf.
- Professional Development Services: If you have an idea for a communications application or service but can’t build it yourself or find it in the Showroom, you can hire VoIP Innovations to build it for you. You can contact our Development Team to set up an initial discovery call to discuss your idea and then we go from there.
- Easy-to-use portal for service management: 67% of customers believe the management of their IT environments could be improved, according to CompTIA. Learn more about VoIP Innovations’ service management capabilities here. Also enjoy an end-user portal that’s just as easy to use.