As the Wholesale VoIP market continues to grow and set records, more entrepreneurs and competitors are entering this industry. It is easier than ever to become a telecommunications provider, which means many operators are going through a telecommunications learning curve. VoIP Innovations has recognized this market trend and has built a unique wholesale VOIP BackOffice (Titanium III); providing aggregation, automation, and innovation. The focus of our service is to provide ITSP’s and resellers the coverage, tools, and automation they need to more efficiently manage their business. Recently, VoIP Innovations released yet another set of Titanium III BackOffice features, but where and how do they decide what the market wants?
Wholesale VoIP provider, VoIP Innovations, gets the majority of their BackOffice improvements from their customer base of over 1200 ITSPs and resellers. “Through our BackOffice, any of our customers can submit a feature request or provide feedback to our team. We review, prioritize, and develop features according to the overall impact it will have on all our customers,” stated Jason Tapolci, President of VoIP Innovations. Tapolci went on to say, “We listen very closely to the market needs and try to satisfy these needs.” In late 2012, VoIP Innovations released a few new wholesale VoIP features enhancing an already robust BackOffice. They added an in/out bound fax service, the ability to move DIDs, in bulk, from one endpoint to another endpoint, the ability to export DID history, and the ability to expedite LNP (local number port) orders; all requests from their customers.
“One thing that holds true is that customers are never short of ideas,” explained Nick Medina, VP of Product development. Medina stated, “We keep a list of requested features and make it a point to build the features that customers need to succeed.” VoIP Innovations is starting off 2013 with a bang by releasing a new set of Titanium III features in January. These features will be available just in time for the 2013 ITExpo East, held in Miami. The big ticket items for this release are the API 3.0 and E911 Alert notification system. The API 3.0 offers additional features and is easier than ever to install. VoIP Innovations developed a testing sandbox and added new features such as fax services, E911 alerts, and SMS capabilities which will be available by the end of January. The second big ticket item is their E911 Alert notification system. At no additional cost, any DID that is registered to the VoIP Innovations E911 service will have the ability to configure E911 alert notifications. Dialing 911 from a registered number will activate the E911 Alert notification system sending an email and text to specified contacts.
Also in this release, VoIP Innovations added some smaller, but very powerful tools, giving customers more visibility into their account. Customers now have the ability to look up termination rates using the “Rate Lookup” tool. Simply specify an NPA/NXX and instantly know the cost of a route. Customers can also view total origination minutes, termination minutes, and costs on a per DID basis. “Our customers can now see the usage and costs consumed by each of their DIDs and can determine which end users provide the best profit margins,” stated Corey Potts, VP of Sales. VoIP Innovations didn’t stop there; they added the ability for customers to store multiple credit cards on file, eliminating the problems associated with expired cards or credit limit issues.
Approaching their customers as partners has allowed VoIP Innovations to keep a finger on the pulse of the Wholesale VoIP market. Listening to current demand and having the ability to foresee latent demand has truly made VoIP Innovations a real player in this arena. We look forward to what VoIP Innovations has in store for us in 2013.
Nick Medina is VP of Business Development for VoIP Innovations, an Inc. 5000 company. VoIP Innovation provides wholesale VoIP and Private Label VoIP services to over 1,000 carriers, resellers and service providers across the world. They specialize in providing the largest DID and termination VoIP footprints in North America. Their network includes over 500,000 DIDs in stock in over 8,500 rate centers in the US and Canada. Recently, VoIP Innovations expanded their footprint to include DIDs in over 60 countries and now offers A-Z termination. VoIP Innovations is owned by ABG Capital and is based in Pittsburgh, PA. To learn more about VoIP Innovations, visit them at http://www.VoIPInnovations.com.